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Customer Ratings & Reviews

Your price for this item is $349.99
The comparable value price is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 252 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, incredible screen size, and ease of use of the Echo Show 21. The camera quality and technology are also well-received. However, some customers have expressed concerns about the app control and the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 252 reviews
  • Rated 5 out of 5 stars

    Alexa show 21

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really awesome piece of technology. very useful for looking up recipes. daily news updates. convenient features such as shopping lists, note pads and account linked calender. also links music apps such as apple music which the kids love to have dance parties to. if your friends or relatives have an alexa as well you can "drop in" on them an video chat, great for the kids interaction with distant friends or relatives.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Echo 21

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Echo 21. Setting it up was simple! Easy to use! The picture is great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love our Echo Show

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We LOVE our echo show. It is an awesome addition to our kitchen. We're able to watch movies, watch football, listen to music, create lists, check our cameras, control lights all while cooking in the kitchen. Plus everything a typical alexa can do! For the price, I do wish it came with a stand but that is a pretty small complaint for all of the great things about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Display I Ever Had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Is The Best Display I Have Ever Had. I Have It Set Up With My Ring Cameras So When A Person Walks Up To My Front Or Back Door It Shows Up On The Screen. I Can See Who Is There From Across The Room So I Can Decide If I Want To Answer The Door. I Have This One Set up In The Living Room. This Echo Show Can Do So Much I Plan To Get Another One For My Bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift and everyday upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a birthday gift for my girlfriend, and it’s been a huge win. She absolutely loves it and uses it daily. She relies heavily on her calendar—she used to keep everything on a whiteboard—but now she can easily sync and manage everything straight from her phone on the display. I’ve also added all of the kids’ school schedules, including wrestling practices, school events, and vacation times. Having everything centralized and visible has made staying organized much easier for the whole household. In the kitchen, it really shines. She’ll play her favorite music and sing along while cooking or doing dishes, or throw on a show or an audiobook in the background. It’s also great for pulling up recipes hands-free while cooking. We also use it for shopping and grocery planning. Asking Alexa to find items, build a grocery list, or even purchase items directly from Amazon is extremely convenient, especially being able to pull the list up at the store. Overall, Its pricey but worth it. it’s practical, intuitive, and genuinely useful—not just a gadget that sits there. A great gift that actually improves day-to-day life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Echo!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So quick and easy to install. The features on this echo are amazing. My kids love and enjoy having it to help with homework daily tasks and timers. I enjoy the flexibility of it and knowing that I have everything as far as scheduling and bills on there visibly for us to see every day!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Will def buy a second one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use & great quality for your monies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great, very easy to use. I would recommend getting one for everyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My favorite toy!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded and I absolutely love adding this Gem to my kitchen counter!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an Echo Show 10, i love the screen size. The Echo Show 21 works just like the other echos with the addition of fire TV. I like the fact that the right side of the screen keeps the widgets visible for easy access. The whole screen can also be used as a digital picture. The speakers are an improvement over previous versions. It has fast response time as well. I can pull up my ring cameras very quickly. If your considering the purchase, i would not hesitate . For the price, the Echo Show 21 is the way to go vs the 15.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Alexa and it’s impressive and amazing !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alexa device is absolutely amazing! It truly has everything I need all in one place—music, smart home control, weather updates, reminders, and so much more. It makes daily life so much easier and more organized. The voice recognition is fast and accurate, and the sound quality is surprisingly rich for such a compact device. It’s definitely a real life-changer, and I can’t imagine my home without it now. Highly recommend to anyone looking for convenience, entertainment, and a smarter lifestyle all in one swoop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not regret to buy this, easy to setup and you can have everything you need as music, videos , movies , agenda, notes, video calls , recipes, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my echo show 21 easy to set Alexa takes you step by step to set up. The reason I’m giving it 4 stars is because the remote control is not working I will have to contact customer support for that. It’s so convenient to have for recipes calendar's dates, smart home components. Don’t hesitate get one you won’t regret buying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV gave me exactly what I needed in the space he created that picture frame look like I want it and the TV quality is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it perfect my kitchen. Wish I could have Spectrum app but other than that many app options

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Echo show 2¹1 the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it speker sound good nice and big 21 in i cut whash my shows alk to Alexa to put my music ask the weather make my shoping list do appointment and see my camaras i realy love it so for so

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this specifically for the calendar feature but honestly have enjoyed the other included features more! Helped so much with communication and organization!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Remote

    Rated 4 out of 5 stars

    Nice addition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, except the remote, It doesn't work at all. Nice for the kitchen. Great picture quality and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Screen, Worked Perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since installed on my kitchen it worked great, I have several smarts lights, switches and cameras. So having the Alexa being the main hub for all makes life more easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it now from BB, Amazon is backordered April

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own every version of Amazon Echo, since they came out in 2014. This device absolutely blows me away. The sound is beautiful, super fast response, love the widgets. I can change my shopping list or to do list with voice or a touch on the screen. Alexa will pull up YouTube and search for videos, all with voice commands. I always wanted a combination computer and TV and always wondered why they couldn’t combine the two and now they definitely have. I am ordering a second one from Best Buy because Amazon is now out of stock until April! You better get one now if you want it, and get it from Best Buy especially if you’re a Best Buy member. 5 stars!

    I would recommend this to a friend
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