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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,914 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up, took only minutes!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, easy set up and has yet to have any problems whatsoever! Great for Time Warner Cable internet, online play, and video streaming!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good modem that is very easy to set up and works very fast. Provides a great signal throughout house. Internet speed drastically increased. Only complication I had was "activating" modem with Cable Internet Company. It was difficult to be on phone with company to activate using serial codes and MAC Addresses. After much confusion, it was sorted out and works beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as comcast changed their modem requirements in our area. Internet is very fast now, haven't had a problem yet (3 months into it).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Top of the Line Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works wonders! I would definitely recommend this router to anyone on Comcast, use this modem and your own separate router rather than renting theirs - you will not be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product for a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and price for the modem offer a great value. It was easy to set up and have experienced no problems. This was recommended by a friend to me and I am very pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    worked on the 1st try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have comcast so the internet is already fast, but when im downloading using this product it seems faster but well see how long that last!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Dependable Workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem at a great price. This will fill all of your needs with no fuss, no muss. It's what Comcast used to rent out before you they released their own modem/wifi router units.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    works for what i need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as an upgrade to the comcast set up i had. huge improvement, feel like it could work a little better and i had to google how to set it up to the network. overall it is 100 times better then what i was provided by comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome modem, saving us a lot of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this cable modem in order to free ourselves from the monthly fees associated with equipment rental and it has been a great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Straight to the point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is pretty straight to the point and presumably if you're looking at it, you know what to do with it. Tip: make sure you're network provider knows if you're putting this your home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great, super fast, and improved connection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast, it's easy to install, and it solved our connection problems over our old DOCSYS 2.0 modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install and worked perfectly with my cable provider. No need to reset constantly like the old Comcast provided modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great products not very expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely worth the money if you have a bigger place than a two bedroom I would recommend going up in size, but for what I needed it's perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Everyday Standard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walked into Best Buy looking for a modem that was compatible with Comcast, and found exactly what I needed with this product. Single router connection that I have utilized up to 3 separate connections so far. The data stream is constant and I am able to surf the web, play games (Diablo 3, is the most demanding of note) and download music off itunes with absolute ease and keeping up with my connection speed. The only slight turn off from this product is that it seems to require a restart whenever I connect a new device, either with or without the separate router. Just an odd little occurrence that once I figured it out, it isn't that problematic.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bang for your buck, beats renting one! Both I and my parents have the same one, and have never had any issues. You can usually find it on sale too, and have best buy price match.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was an exceptional buy and I was able to save $10 a month on modem rental fee. It was easy to setup and one quick call and I was set. The download speeds are better too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works better than the comcast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this instead of paying the $10 a month for the comcast modem. it works great, just note that it doesnt put a wifi signal out. so you need to get a wifi router if you want wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new set up was easy and I had no problems getting it running. Only thing you really have to go out of your way for is to call the cable company to let them know new numbers on modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Five stars all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems streaming. When I checked my download speed, it ranged from ,8 to 1.2. I had a rev n two channel router, so that wasn't the problem. My modem was docsis 2.0, so I bit the bullet and went for a new modem. After doing some research, I went for the Motorola unit. Worked like a champ straight out of the box. Setup was straightforward. One call to Comcast to verify the MAC address and I was done. Download went from 1.2 to 30! I'm happy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for 125mbs internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has consistently put out faster internet speeds then I even pay for. Highly recommended.

    I would recommend this to a friend
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