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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well. I have not had any issues with this product. It is definitely better than the Time Warner Cable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Standard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know much about routers and modems, but I purchased this modem to use with an old linksys router and it works wonderfully. The set up was pretty simple though I had a friend who works in IT help me set it up. Previously my internet was pretty slow and would cut off when I used a router/modem from my internet provider. However, after purchasing and installing this modem, my internet has been much better and I rarely experience issues. It's also small and very cute!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Seems at least as fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appears to work at least as well as the one comcast charges $10/month rental. Admittedly if something goes wrong I'm on my own, but with replacement warranty I'm not too worried about that.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My speed test numbers almost doubled, when compared with the old modem numbers. So far everything is great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to Router/Modem combo, but had too many issues. When I converted over to this router, it resolved all of my issues. It is working for my perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy employee recommended I buy this brand and I did. Works perfectly fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because I upgraded to a faster connection from my provider. I have noticed faster upload and download speeds. This is a great modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is second Motorola - SURFboard cable modem I bought. The first one I bought was about 8 years ago, still running very well. The new one also runs well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying Comcast rental fee each month so I bought this modem from Best Buy. I'm very pleased with the product and have had no problems with it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good option to save some money in the long run.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola SBG6782-AC Surfboard eXtreme offers high-end hardware components and good overall performance. The built-in support for MoCA is a useful extra.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Product is expensive but gets the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 5 in - 5 out internet speed which I was told might be a problem for streaming movies and downloading songs. I don't know if the modem helped increase the speed but I've had 5 laptops using internet at once and internet connection was perfect. I can stream netflix from anywhere in my apartment and I never loose connection like I did with the cheaper version of this product a year ago.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great! So much nicer than having a data plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Just like the articles I read said as well as the sales person I talked to about this product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Everything works much better than previously

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having problems with slow email serivce when Cox increased their speeds. Along with a new router, the problem seems to have been addressed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem for medium amount of data user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem to ditch $7 rent to cable company for outdated Motorola modem and great speed, ease of installation for user having 50 Mbps package. Great for apartments (1 BHK). I suggest to use good quality wireless router to take advantage of this excellent modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    OK for Backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is only good for backup, or you can actually use it if you are not looking for lightening speed for downloads. Because this modem is somewhat an older model, the compatibility with some cable providers may not give you that speed that one may want, depending your use for internet speed. I only use it as a backup when my DSL may be out because of inclement weather or service maintenance to the area. The bottom line is, It works fine and gets the job done for internet service whenever needed, and also a good bargain for this product.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with this modem. Good price and easy to set up. I'm not doing anything fancy, just using this for my cable and hooking up my router for wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A GOOD choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Great unit, Good Looking, easy to install. Above all it beats other units I installed .. I built my own desktop , now I have one HAPPY System

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for high speed internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed to update our modem to handle the higher speeds started to come. this is DOCSIS 3.0 compatible and filled our need perfectly. Easy installation.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Nice cable modem for someone who wants flexibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this at Best Buy for less than a year's cable modem rental from Comcast. Why rent a modem for $8 a month when you can buy one cheaper and own it when you're move on? I choose this over a cable modem with an embedded Wi-Fi router for two reasons. First, I prefer to use my own modified router running OpenWRT. Second, I don't want to give Comcast the ability to turn my personal internet connection into a hot spot for others which could slow down my connection speed. (I'm not sure if they could do that with a model I purchased independently, but I'm not taking the chance.) It was very simple to install and set up. If you're comfortable with your ability to plug in 3 cables, prefer to save money by buying a modem as opposed to renting, and have (or want to buy) a separate wireless router that you can configure this is something you should definitely look into.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Decent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works well for around my apartment. Had some issues getting it set up with Comcast, but the rep I contacted was (surprisingly) helpful and got everything sorted out with relative ease.

    I would recommend this to a friend
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