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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,914 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, works great, no problems. Why lease a modem from TWC when I can buy a better one this cheap?!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great modern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since buying this product, I never had any problems with it. I would recommend this product people who want to purchase a new modern and who doesn't want to break the bank when buying one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great modem...easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem..easy install..instant speed increase on internet. Great customer service at the Naples store.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great, easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and installation was easy. Connection is very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I wouldn't have to pay a monthly fee to Time Warner and it has turned out to be a great modem, I've have it for a couple months and everything has been smooth so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great basic modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this product to anyone. I bought this instead of renting a modem from Comcast and paying an arm and a leg. It has done the job for me so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Signal strength

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great. it's easy to install. it could use some more signal power for my use. the signal to our second floor is not that strong.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up, works right out of the box. and allows for excellent high speed internet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty easy to set up. Just requires you to call your ISP and get it activated. Works well and as an added benefit, no longer have to pay a rental fee to Comcast. Win-win.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy to Leasing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the modems you lease from Time Warner and pay monthly on, where prices can go as far as 100.00 per year. It is more feasible to purchase your own. And easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I learned I was paying Cable Company $6 a month for a rental modem (no longer in use) for many years and could purchase my own - I did. I followed the "where to plug in the three cables" instructions (cable company line, ethernet line to router and power line). Then I called cable company technical support to give them the MAC ID number on the side of the unit. The rep "set up" my new modem and removed the monthly charge. The entire process of hooking it up and finishing with Internet company was less than 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A product we depened on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a private cable company and we recommend these modems to our customers. A solid product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SURFBOART

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price, at around $50 bucks it's exactly what we needed. Fast. Small. Does its job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic, plug and go with comcast, saves money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it takes 10 mins or less once plugged in to register with comcast. then between the leasing/repair contract you will recoup the purchase price in 3-4 months. now you can save money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Outstanding Modem for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one bang for bang of the best modems I have ever owned. Easy to set up and works outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modem so I don't spend the $10 rental payment for Comcast. The workers were nice and helped me get the modem I needed. I bought the cheaper one and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 4 out of 5 stars

    Great for small home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought several other ones and took all back. This was the best value and it serves its purpose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace the Comcast modem we had been renting. Hooked it up, called Comcast and it was running fine. Now only if dealing with Comcast Customer Service was this easy...

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We researched cable modems and this one came up the winner of all the requirements. Speed and value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Modem is a very solid purchase for a recreational gamer or internet user. It's not a high tech machine that supports the avid gamers but it does suffice for streaming movies or shows online or even online gaming.

    I would recommend this to a friend
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