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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 10,860 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast and reliable. It was easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest DOCSIS 3.0 Modem Available Now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard DOCSIS 3.0 Cable Modem enables up to 1.4GBps data transfer rates off cable internet services that support high speeds. I installed it in Truckee CA and the cable speed went from 192MBps to 498MBps. It handles up to 32 simultaneous channels down and 8 up. I tested the speed using a Pakedge RK-1 gigabit router and an Ethernet wired connection to a MacBook Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Always worth it to save yourself from ISP rental f

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always worth buying one of these modems to save yourself the rental fees most ISPs will charge you. They pay for themselves in less than a year. So far the SURFboard has allowed me to easily maintain speeds over 200mbps with Spectrum and saved me about 200 dollars and counting.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster than the modem from Mediacom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this modem with Mediacom service. It is much faster speed than the one that I was renting and I have 200 Mbps service. I use this with an Apple Airport and it works great! I also like that it has an energy saving feature for when there is little activity.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Good Speeds and Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I am satisfied with good speeds and reliable performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Best modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and got about 8 mb/s faster. Done with renting from Cox

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    arris is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good speed and highly reliable. I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great companion to router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Very easy to install. Happy with performance. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    A works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Haas been troy or free since purchass.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. My Internet doesn't buffer as much as it used to. East set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable modem if you want to own your own and not have trouble

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem at a Decent Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own this modem and it’s performance has been great despite the extreme usage. It works so well I decided to purchase one for a family member to help improve their internet performance (and it did).

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it because I needed higher internet speed for work. Work better then I hoped

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to setup, works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup including cable company activation. Working flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast and reliable! No complaints!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast and reliable! No complaints, easy to read indicators, great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Way better than what the cable company provides

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to up your speed and device capacity? This may be your answer. It was for me, nearly doubling performance when teamed with a good router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent modem for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. It does look better than most in its class since it is white in color and smaller if it is going to be displayed or left out in the open somewhat. ARES has some known issues with its older models (not this one I don’t think) that still goes on without them really ever addressing it. Also support is pretty pointless, they will just blame yourself ISP for coding the modem wrong and make you call them after being on hold forever.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always love surfboard modems. Great speed and depenedability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    modem works well, instructions easy to follow; quick, easy installation

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed, 2 neighbors went out and bought one!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is faster speed, smaller footprint, super price, I’m so impressed.

    I would recommend this to a friend
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