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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 10,860 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Good thruput and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Increase speed Drastically!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I currently have comcast and wasn't happy with the performance and interruption of the modem/router combo. Purchased this modem and its increased my performance by 25Mbs. I would highly recommend this modem to anyone looking to optimize performance. Paired with my Apple Time Capsule I couldn't be happier!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast speeds, super easy setup. Great for the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Better than Netgear Modem!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than my old Netgear router!!! Work checking out!! Basic and gets the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connections! Everything is working faster than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to set up and has been working great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have this modem and it works very well. Easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a general upgrade to our internet system. Seems to work great, especially with the Google Nest system we purchased at the same time. Blazing download speed is no problem for this modem; consistently seeing 470+ on a plan where we are paying for up to 400 from Spectrum. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Totally compatible with Xfinity

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, inexpensive alternative to the rentable ones from Xfinity. Definitely worth the monthly savings and no hastle set up. I did it all myself in the app and over the phone systems and it works like a charm. Not a single issue since purchasing. Hight recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Good network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really fast and reliable i would recommend for sure

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Effective modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris modem was purchased to replace a rented modem from a cable company and was easily installed after sharing the MAC with the cable provider. We connected our Orbi Netgear router to the Arris modem. The overall result is improved performance for our computer and other electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fair priced modem delivering me speeds up to what I pay for which is 400mbs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small in size, great in small places. Fast speed, definitely recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this before getting my new communications services installed. Josh, the BestBuy associate, was able to help me select the best modem for my needs. He gave me helpful tips on how to setup and use this device with my existing Wi-Fi Router Net. The unit is compact and was easy to set up. Highly recommend this unit and the service from BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup , great speed , happy for purchase, great modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up (but had to call cable co.) and works great... very fast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Loved it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was supper Quick and easy to install. Improved my device!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster WiFi easy to setup, perfect upgrade. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Awesome Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Easy to setup and has worked beautifully!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speeds are right where we expected. Easy set up.

    I would recommend this to a friend
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