Customer Ratings & Reviews
- Model:
- RP-AX58
- SKU:
- 10732648
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.6 out of 5 stars
Only works w Asus routers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called Asus 3 times - finally was told the range extender portion of this device would not worked with my Verizon FIOS router. The box should say “only works with Asus routers”. I bought a LinkSys extender after returning the Asus device. The LinkSys box said “works with any router” and it did. I had the LinkSys up and running in less than 5 minutes. I am a good to expert user when it comes to networking. Asus support wa not very good. On my third call I got someone competent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the problems you've encountered with the router and our support team, as well as the inconvenience. This is not the experience we want our customers to have with ASUS products and services. We understand how frustrating this must be for you and we will do everything we can to make it right. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2401007750-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
