Customer Ratings & Reviews

Tim from the auto installation dept of the Westminster store was awesome all the way through. Walked us through the process and the cost breakdown as well as parts needed and expertly set everything up with parts and the appointment.

Great customer service, very knowledgeable of the products I had purchased and even took the time to show me how to set up camera and the stereo.

It too a little time getting checked out when I bought it. The guy was a little slow, but he got the job done.

guys were very professional and knew there stuff! I was very pleased with the install. They even helped me beforehand to make sure I had the right equipment.

Best Buy installed a stereo and rear view camera on my 2009 Nissan Rogue. Due the car's age, I had to replace a piece of the dashboard during the installation, which the technicians handled no problem. Every thing has worked fine since then, and I'm happy with their work

I bought an entire radio, and installations the day after Christmas. I was clear multiple times that the back up camera would need to be installed. I had to wait for the faceplate to deliver, so I had to wait until mid January for installation. I was the initially the only person signed up for installation at the Sarasota University Town Center facility. I showed up before 10am. He opened the door on time. He brought up my account and went to look at my car. He came back in and said that he would not be able to install my back up camera that day. He recommended that I book time for the entire install, which would require waiting another 2 weeks. He said I could get the radio installed, but it would be incomplete because not enough time was booked and other customers could not be kept waiting. I asked to speak to the manager and nothing changed. 25 minutes was wasted standing around discussing it. In order to get the installation done sooner, I set the install up with Best Buy in Sarasota on Tamiami Trail. I was furious with Best Buy. My installation should have been done completely that day. I should not have been punished for Best Buy's incompetence in process. If a customer is clear on what will be needed then this is what should be scheduled. If it takes less time, then it takes less time. I almost canceled the installation completely, considered returning the radio, and all the parts, and moving everything to a local company. If I had to wait for the 2 weeks that Sarasota University Town Center would have taken, I would have canceled. Instead I drove further out of my way the following Saturday. I gave up another Saturday. And it was worth my time. Sergio at the Sarasota Tamiami Trail facility treated me like a valued customer. He made all the difference. He stayed late to finish my job, still ran into issues with the back up camera. He sold me a new camera at a discount and set up the additional installation. He spent time, taking me through the use of the new radio. I had to come back to have the back up camera completed, but because he treated me well, I didn't mind. He treated me with respect unlike the installer and manager at the University Town Center facility. Best Buy has to learn how to sell their installation services correctly. The customer needs to be treated with respect and our time should not be wasted. I've been too good a customer of Best Buy to be treated the way I was. Sergio is the man who saved my business for Best Buy. I will no longer go to the University Town Center facility.

The agent mounted the backup camera. He was patient and very through. Highly recommended. Excellent.

Purchased and had a mirror mounted back up camera for our granddaughter’s car. Installation was perfect and customer service was professional and great to work with. This gave us piece of mind and one happy and safe granddaughter!

Friendly and helpful tech. New Kenwood system and back up camera installed

Nick, was very professional. There was an issue where the steering wheel controls dropped functionality. I brought the vehicle back and Nick took care of it.

This review is long overdue. In June 2022 I had a pioneer double din display unit with microphone, steering wheel controls and backup camera installed at the Best Buy in Sterling, VA on my son's old Honda 2000 by a smart and kind technician named Matt. I don't know if Matt is still there, but I want to have him recognized for the excellent service he provided me. Matt said since it was very hot outside and stores weren't open yet, that I could stay in the car bay. He provided me a chair to sit. I watched Matt work non-stop during the entire two hours of the scheduled installation service to get all 3 purchased items installed. He said usually they reserve 2 slots for all 3 items. I was very impressed with all of Matt's professional skills. Especially fishing the wires for the backup camera and the microphone installation. I really hope that customers realize that these technicians don't make nearly what they deserve with the highly technical skills and knowledge required to do these types of installations. Best buy is lucky to have a very highly skilled technician like Matt in their geek squad unit.

Roy and the staff are FANTASTIC, thank you for making my purchase of a new lap top such an easy transition. I have not only informed many about this transaction. I have mentioned Best Buy to others but LOVE the ease this purchase. Thank you, Nicole Glenn

Great job on backup camera being installed...not happy with installing of a returned radio I purchased "excellent " condition uet had a crack in face and still installed...shiuld have NEVER been installed...follow up with rxh very unprofessional...highly disappointed.

The technician took special care to make sure everything was working perfectly and put my truck back together and cleaned up everything. Very nice and perfect service. thank you!

The installation tech crew are very knowledgeable, courteous and professional, My car was in and out quicker than the time I was quoted...

The installer did a great job with installing a new head unit, amplifier, and subwoofer, along with all new speakers and a bass remote. He also installed the back up camara that came free with the purchase of the head unit. What i was surprised to find out is that the Only installation that was included was the head unit. EVERYTHING else was not included and ended up paying a lot extra for the full installion. I think the installer was good at his job and payed attention to detail. No complaints there at all. His name is Austin and works at the Centennial, Colorado Best Buy location. Over all, im satisfied with the products that were installed on my vehicle and im enjoying it. I dont think i will ever have Best Buy Install again as I dont like all the hidden items you need and extra cost that I wasnt prepared for. Next time I will install it myself or have a different professional installation done.

Really appreciated Frank’s recommendations and work. My son’s car feels safer now.

Im not sure his name, but the young guy, who is NOT colorblind, is very amenable to your needs. This is the 2nd install job he has done for me, and I am pleased with his work.

I had Best Buy install a radio and backup camera and it was done in perfectly.

He is the best technical advisor around, he help me with all my issues