Customer Ratings & Reviews

The guy who did my work went above and beyond to give me excellent service … the call center scheduled the wrong install and he still put it in anyways and did the extra work even though he didn’t really have time for the installment window … and the work was flawless … everything works great and not a wire in sight … highly recommend

Install was excellent and went much faster than anticipated. Could not be happier.

Great service and the technicians did a fantastic job! Everything looks factory!

Excellent service, fast and efficient. Amazing job

I got my backup camera installed not to long ago and I gotta say I was extremely pleased with the results. The geek squad member who was working on my installation was really nice and professional. The one issue I had with it was how long it took for him to install it; however, he informed me that he was helping a new coworker while also working on my installation so I was fine with waiting . Overall I think it was worth the wait and I’m happy that I now have a backup camera.

The tech was awesome and explained everything perfect

The two installers worked well togather. A neat professional job.

It works great. Installed quick. We are enjoying our new stereo and back up camera. Thank you.

When we signed up for the Geek Squad service, we were surprised to hear the multitude of things they covered on this plan!! We had replaced our old truck with a newer model, but it didn't have a back-up camera. We had purchased one some time ago, but never had it installed...so this was the perfect time! When we came to pick up my new HP desktop, I had arranged for the Geek Squad instruction on how to use it...and we dropped the truck and back-up camera off at about the same time!! After running a few errands, the work was done and the camera was operating PERFECTLY!!!!! We are MOST HAPPY with the products and service received at Best Buy and by the Geek Squad!!!!!!!!

Just had a new Pioneer radio and backup camera installed in my 2006 truck. The team was very knowledgeable, quick, and efficient. They had the install done way before they stated. They answered all my questions and showed me how everything worked before I left. I am very pleased with the service I received at the Cary location! 2 days before install they called to review a few things prior to my appointment so there were no surprises , which was greatly appreciated. I would definitely recommend Geek Squad as this is not my first experience with them. I have used their tech support for computers too!

It was mounted a lil off center, but it does function.

All good install. Works great. The techs care about the job they do.

The guy's were very knowledgeable and caring. They went above and beyond trying to get my Pioneer 3800NEX working properly. After two trips, they said the radio probably needed to be replaced. The backup camera install was great for functionality and the position of it.

Great job hooking up my backup camera. Good upgrade for my truck.

Oscar and Kenneth are amazing at what they do. They are very knowledgeable.

Dylan was amazing . He did a great job will definitely will be back or recommend .

Great service and excellent installation of my pioneer stereo

Clean install, back up camera has a clear picture, happy with my purchase.

Great job installing my new back up camera and hiding the wires

Started off fine. Purchased at local store, but had to schedule install in neighboring town as my store no longer did installs. 30 minute drive and about 1-2 weeks out, but no big deal. Got a voicemail reminding me about my appointment and letting me know that, since the appointment was before normal store hours, I would have to drop off the car. No issues there. Unfortunately they didn't tell me what to do when I got there. Took a while to track down someone (again, they were closed) to let them know I was there and waiting around back. Installer told me it would be sometime that day, but couldn't say how long. Not a huge problem since I was dropping off. He called in the early afternoon to say that it was installed, but mirror wasn't turning on. Another unit had supposedly arrived on the truck, but it wasn't unloaded yet. He wasn't sure if a store manager could pick one up from a neighboring store or if I needed to do that. We agreed that he would check to see if he got the unit on the truck and go from there. Several hours later, I decided to drive up to the store to pick up my car as it was apparent nothing was going to get fixed that day and there was no longer time for me to pick up a unit from another store myself (by this time the shop was closing in about an hour). I finally received a call on my way in. This was probably 3.5 hours after the last call. He couldn't find the unit from the truck and said it would probably be stocked overnight. I couldn't leave my car overnight (needed it), so advised that I was picking it up and for him to call me once he knew more bout the unit coming in. He advised that he would do so and that I wouldn't have to go to the back of the line for scheduling another install time - I would have priority. Got a call mid-day the next day. Unit arrived - they could fit me in on Saturday (this was a Thursday). I advised I had plans on Saturday, why not Friday? They were booked all day Friday, so I had to schedule for the following Monday. Didn't feel much like "priority". Long story short, first unit had a bad cable. Swapped the cable and all was well. Install itself was of good quality and the installer was a nice guy that seemed to genuinely want to help. However, there were points of communication breakdown (where to go for initial appointment with store closed, delayed update on search for replacement unit) and a second non-prioritized visit to an inconvenient location.