Customer Ratings & Reviews

I took my Hyundai Ioniq5 to Best Buy Sharpstown, TX for dash cam installation (front and rear cameras). Cung did an excellent and professional job and finished the installation in one hour.

Tech was a great help all installed no issues. Works great

They did an excellant job of hiding the wires to the rear camera as wellk as the front camera.

here is how it happened. I was getting my bmw m8 competition dash cam installed that day, but it took nearly 5 hours since the guy who installed for me couldn't find the right cable to connect to the dash cam, from that I have remind him to look over similar model which we had finally found the right cable. We could've save some time if he just asked me about the model. While he take the parts that covers the cable, he made dent over the leather at the bottom passenger side which can not be repaired but only to replace the whole center console, not only that, he had also made a hole in the car with scratch on the body of the car without asking my option, as picture and video shows. While he puts the part back above the mirror, he made damages towards the cover and broke the plastic plug at the both end because he jammed it too hard without really looking into it. At the end, he accidentally put glue on the receipt and directly put it on to the center console because he was also working on the other cars as well. The glue fell down and melt into the leather of my center console which the guy had tried serval time to get rid but can never comes off. After that I have asked two body shops if that can be repaired and receive the negative response, besides that, I just got my car new for 2 weeks would not like to have damage on the car but to replace with a new component. And here is the picture and video of the damages. Also the Quotes from two different auto shops. Passed three weeks with no response at all!

I am very pleased with my front and back dash cameras installation. My only complaint is that it cost me 5 times the amount I was quoted, and paid on the website in advance. Over all I am happy.

Fast and friendly service. This was my third or fourth visit to the Geek Squad for auto electronics installation and I have been very satisfied with the service every time.

The installation service was done very professionally and in good time. The process was explained and afterwards I was educated on the system and how to operate it. I highly recommend this service.

The installation service is for installing the hardware only. It's a great value for $79.99. However, it's incomplete. It does not include installing necessary Apps (there are two for Thinkware U3000), registering the device with the manufacturer (a must in case of Thinkware), making sure that the Bluetooth and WiFi connections work and the cameras (front and rear) are recording videos. I will gladly pay additional $50 for this service.

Awesome experience. Received my car back on time. He did very cleans and great job.

The installer mounted the dash cam with minimal wiring evident. He explained the operation clearly and made sure that I understood how everything worked.

The personnel were very professional and I enjoyed working with them

Top notch Professional Installation Service Knowledgeable Tech Excellent customer Service

Tech explained everything and the camera functions are amazing

Needed a hardwire install for a dashcam. I drove a little over an hour away from Pittsburgh, to the Morgantown, WV store because the local Pittsburgh Best Buys had installs pushed over a month and a half before an appointment was available. The installers at Morgantown were excellent, friendly, and professional to work with. It's been about six months since the install and everything is still working as it should. Wires are still neatly tucked away and everything is tip top. Next time I need anything installed for my vehicle I will absolutely return to the same store. Just wish they had some kind of a waiting area, but that's my fault for driving over an hour. Just kind of bummed around the store and pretended to shop.

Although they did a okayish job. They did not follow my directions. They put the camera on the inside of the window instead of where I said it needs to go, above the license plate. I told them and showed them the reason “I have 0% tint”. You cannot see out of it and it’s the whole purpose of the camera (It’s a real time driving front/rear view camera). The guy told me okay we can do that and that’s what I agreed on and paid for. Yet that’s not what I received. Instead I drove around with a black 400 camera screen at night and dimmed during the day. Since then I went back and whoever did it said it can’t be done after saying he can do it and coming to agreement on before signing. After this I had a real professional move the camera in the proper place, he also stated they didn’t wire it properly, but even with that the camera is sitting above the license plate OUTSIDE the vehicle, no other wiring was touched, only camera itself was moved to outside of vehicle, CLEAR vision. Where the service tech said it can’t be done….. which I have had done before on another vehicle of mines Also, they hard wired it “didn’t ask for this” but thank you, but now a year later I’m using a cord connected to the cigarette lighter because the power isn’t working from the hard wire harness… extremely disappointed in best buy service. I had bad experience before at a different store many years back but decided to try them again. HORRIBLE! Geek squad service/installation in ANY Best Buy will never see a dime from anybody that knows me.

Vincent was attentive and installed the dash camera quickly. It works great

The technicians did a wonderful job on my install and the communication was excellent. Definitely recommend.

The two agents worked quickly and really knew how to install my camera for my car. Very professional and courteous.

This was installed by Cory at store 1428 who I talked to and was the only one in the store that understood my problem with my camera. I had purchased a camera and parts where missing and it took 3 calls to customer service and 3 trips to the store to get them to take it back. And I find out that Best Buy was not currently selling the camera I had ordered which had already had its power cable hard wired in my car. I purchased another camera and Cory was able to squeeze me in to have it installed to all the problems I had.

Terry was fantastic. He did an amazing job installing both a front and rear dash cam in my Audi A4 along with a hardwire kit. You can only see the wire plugging directly into the dash cam everything else is hidden and the camera works flawlessly! (turning on automatically when the car is started). So much better hardwiring than having to worry about plugging it into the port every time you want to use it.