Customer Ratings & Reviews

Very understanding staff about my situation, they presented options, and the service was very quick (1 day).

The guys that I worked with at the Geek squad were knowledgeable, explained everything in detail so easy understanding. Very good at keeping me updated on what was going on with my laptop and the process.

We had our Geek Squad handle the data transfer from our old to the new computer. They were able to answer our questions and help us with our initial layout. These folks have probably forgotten more about computers than most of us will ever know. Definitely worth the fee.

Geek Squad did a great job getting info. off of my tower. We didn't even know if we'd get much. But we got alot. Thank you Geek Squad!

The techs at Geek Squad were able to evaluate my external hard drive and determine the issues and steps needed for a full data recovery. They were able to answer all my questions to my satisfaction and provide the necessary information to make an informed decision. They also made sure to explain the full costs without a protection plan and purchasing total tech support plan which saved me several hundred dollars on the data recovery. Geek Squad was able to recover the majority of the data from my hard drive and I couldn't be more pleased. The techs were professional and friendly helping to set my mind at ease. I would recommend Geek Squad to anyone.

The agents fit me in after my purchase and did a fast wonderful job transferring my data from one laptop to another. They were most accommodating and professional.

Transferring my files off old laptop to nrw went smoothly when you have someone who knows what they are doing.

I needed data transferred off a laptop that was not working. The Geek Squad completed this within a day and they retrieved all of my data, loaded it on my new laptop and they were able to get my old laptop going with a new hard drive. They did a great job

Meg did an excellent job at the store in Tupelo, MS! She got everything transferred to my new iPad that I needed.

The back up on my computer was done quicker than i expected.

Very knowledgeable customer service. Very polite and patient during the entire transaction of my new laptop.

The geek squad was very helpful in getting my data retrieved from my computer that died.

Kim explained the process and cost to me and was very helpful in my decision making John was very professional in our discussion of my computers problems and how he would transfer my data etc. John was able to expedite this service and my computer was ready the same day. John showed me how to access my pictures and answered all of my questions. John was excellent.

Not being adept at transferring file/data from an old MacBook to a new one, this service was invaluable for me. However, I thought the price for this service was a bit steep.

Back up data was wonderful but did not include pictures.

I really like the convenience and quality of Geek Squad. I know that if I bring my computer to Geek Squad, they will usually figure out the problem right away and tell me how to fix the problem. I have a Geek Squad computer service account, which i have had for years, but I wanted my computer backed up before doing some serious work on one computer. The computer service program does not pay for computer back up, so I asked them to back up for around $100, which was a reasoable price for the service. My other alternatives would have been to do it myself, take it someplace else, or upgraded to the $200/y service that included a backup. This seemed like a very reasonable alternative at the time.

Data Backup or Transfer With Data Backup or Transfer service, you can bring your devices to a Best Buy store and have a Geek Squad Agent transfer data from one device to another.*You'll need to bring in both your old and new device, and you'll be without them until the transfer is complete. Please note that this is a drop-off service, so it will not be performed while you wait. A Geek Squad Agent will provide an estimated pickup date when you drop off your devices.Make a reservation by choosing a store in our online scheduler or by calling 1-800-433-5778. Data backup or transfer are worth every penny because you know that that's why he's got your back when all your files music pictures data are taken care of and downloaded onto a hard drive so I highly recommend letting them do it verses having a headache trying to do it yourself

Entire process was painless: I was able to make the same day appointment and the transfer was done early. I was able to pick it up without any wait when early for my appointment. Data was set up in my new computer just like my previous old one! Perfect!

at first I thought the $100. fee for data transfer was a little pricey, but im an old, not tech savvy lady and knew I couldn't do it myself. THEN I got this PC home. I was amazed! They were able to restore files that I thought I had lost forever, including a particular playlist that even after 2 hours on the phone, Apple couldn't help me find. That alone was worth the money as there were irreplaceable recordings of my son and my dad on that playlist and these guys found them!! and they gave me my old harddrive back and assured me that everything was still on there. everything was quick and easy. Cannot say enough about this service. they were polite, informative and did everything and more that they promised

Great customer service from the tech department. They were able to transfer everything off a very old computer & save precious memories.