Customer Ratings & Reviews

We puchased a new HP Pavilion Desktop to replace one that crashed, i.e. would not boot. We wanted to salvage the data! Salvaging the data does not make your apps and devices function. It required several weeks of effort to reinstall most of them. We encountered firewall problems that we had not anticipated. The new Pavilion came with McAfee security preinstalled and we transfered Norton security because we were familir with it. That gave us multiple firewalls. To go with the preinstalled McAfee may sound like the easiest soution, but, when two other computers in your house run Norton and you have a Norton license for three computers it isn't an easy switch. Bottom line is that Geek Squad did transfer the data, Apps and Devices must be reinstalled. We were given no assistance in doing that. That is a separate contract.

The Geeksquad transferred my data to a new drive. I think it was a bit costly considering I am not in business and just wanted my photos downloaded...they however did a nice job. And appreciate their professionalism

Seamless and fast. Great service and knowledgeable. Would definitely buy from the salesperson and store again

The individual who set up my iPhone was quick and informational. He talked me through what he was doing and how long it would take for applications to take place.

the agent helped to transfer old pictures from windows 7 to MacBook Air. it's perfect.

It was great they went above and beyond! Very kind and thoughtful people!

We had our Geek Squad handle the data transfer from our old to the new computer. They were able to answer our questions and help us with our initial layout. These folks have probably forgotten more about computers than most of us will ever know. Definitely worth the fee.

The techs at Geek Squad were able to evaluate my external hard drive and determine the issues and steps needed for a full data recovery. They were able to answer all my questions to my satisfaction and provide the necessary information to make an informed decision. They also made sure to explain the full costs without a protection plan and purchasing total tech support plan which saved me several hundred dollars on the data recovery. Geek Squad was able to recover the majority of the data from my hard drive and I couldn't be more pleased. The techs were professional and friendly helping to set my mind at ease. I would recommend Geek Squad to anyone.

Great Fast Service - Geek Squad is the best! My old laptop died and GS backed up my hardrive.

The Geek Squad transferred all of my data quickly and efficiently to my new Dell Inspiron 3030.

The agents fit me in after my purchase and did a fast wonderful job transferring my data from one laptop to another. They were most accommodating and professional.

I needed data transferred off a laptop that was not working. The Geek Squad completed this within a day and they retrieved all of my data, loaded it on my new laptop and they were able to get my old laptop going with a new hard drive. They did a great job

Had a laptop with a broken screen. I was unable to access the files myself. The Geek Squad was able to quickly and efficiently extract and back up those files to an external hard drive. Very much appreciate the technical expertise as there were many very important documents extracted.

The Geek Squad did a great job transferring my data onto my new devices. Everything worked perfectly when I got it home!

The transfer from one computer to another was successful. The wait time for pick up was a little long but that was not because of the staff but from other customers without an appointment.

They really know what they're doing. Saved me a bundle with their expertise.

Service done seems good but Best Buy needs to hire more techs. Took 2.5 days just to get an appointment to drop off the computer, 1 day to service unit, 2.5 days for appt to pick unit up. 6 day wait could have been 2 days at most.

Data Backup or Transfer With Data Backup or Transfer service, you can bring your devices to a Best Buy store and have a Geek Squad Agent transfer data from one device to another.*You'll need to bring in both your old and new device, and you'll be without them until the transfer is complete. Please note that this is a drop-off service, so it will not be performed while you wait. A Geek Squad Agent will provide an estimated pickup date when you drop off your devices.Make a reservation by choosing a store in our online scheduler or by calling 1-800-433-5778. Data backup or transfer are worth every penny because you know that that's why he's got your back when all your files music pictures data are taken care of and downloaded onto a hard drive so I highly recommend letting them do it verses having a headache trying to do it yourself

I really like the convenience and quality of Geek Squad. I know that if I bring my computer to Geek Squad, they will usually figure out the problem right away and tell me how to fix the problem. I have a Geek Squad computer service account, which i have had for years, but I wanted my computer backed up before doing some serious work on one computer. The computer service program does not pay for computer back up, so I asked them to back up for around $100, which was a reasoable price for the service. My other alternatives would have been to do it myself, take it someplace else, or upgraded to the $200/y service that included a backup. This seemed like a very reasonable alternative at the time.

Entire process was painless: I was able to make the same day appointment and the transfer was done early. I was able to pick it up without any wait when early for my appointment. Data was set up in my new computer just like my previous old one! Perfect!