Customer Ratings & Reviews

geek squad did a great job being able to set old laptop so as to transfer info to new laptop.

Kim explained the process and cost to me and was very helpful in my decision making John was very professional in our discussion of my computers problems and how he would transfer my data etc. John was able to expedite this service and my computer was ready the same day. John showed me how to access my pictures and answered all of my questions. John was excellent.

The agents fit me in after my purchase and did a fast wonderful job transferring my data from one laptop to another. They were most accommodating and professional.

The techs at Geek Squad were able to evaluate my external hard drive and determine the issues and steps needed for a full data recovery. They were able to answer all my questions to my satisfaction and provide the necessary information to make an informed decision. They also made sure to explain the full costs without a protection plan and purchasing total tech support plan which saved me several hundred dollars on the data recovery. Geek Squad was able to recover the majority of the data from my hard drive and I couldn't be more pleased. The techs were professional and friendly helping to set my mind at ease. I would recommend Geek Squad to anyone.

Although the transfer seems to be successful, there was a big disconnect between the price and process I was quoted when I made my purchase and when I took my laptop to the Geek Squad. The GS attributed it to the lack of knowledge of the salesmen who assisted me. I was very disappointed in the communication, lack of transparency and finger pointing.

Very helpful agent, the agent answered app of my questions and explained things thoroughly

I needed data transferred off a laptop that was not working. The Geek Squad completed this within a day and they retrieved all of my data, loaded it on my new laptop and they were able to get my old laptop going with a new hard drive. They did a great job

Quick and easy. Friendly staff. Saved a lot of time and helped reduce stress of possibly losing the information.

This is the first time I have used Geek Squad. I had an older Lenovo which I loved until last year. I knew it was struggling. The Geek squad was able to secure and transfer the photos that were on it and other documents and load windows. They were great when I went to the store to pick up the newly loaded Lenovo machine. They reviewed the basic items I had purchased, reviewed the basic machine helped me set passwords and patience while I wrote notes. They also offered suggestions and reminded me that the laptop had touchscreen capability so when I was having trouble (hands shake) I could move easily with a finger applied to the screen!! I hope to make an appointment to leave my old computer with the old hard drive hopefully to find more files that the company I had hired previously really messed up. For timing on the work, it was over a holiday, but I didn't really have to wait about 2 days total. They also helped explain information concerning my television, I know they are a good resource. I am happy that I called them will do so again, and will recommend them to others.

I really like the convenience and quality of Geek Squad. I know that if I bring my computer to Geek Squad, they will usually figure out the problem right away and tell me how to fix the problem. I have a Geek Squad computer service account, which i have had for years, but I wanted my computer backed up before doing some serious work on one computer. The computer service program does not pay for computer back up, so I asked them to back up for around $100, which was a reasoable price for the service. My other alternatives would have been to do it myself, take it someplace else, or upgraded to the $200/y service that included a backup. This seemed like a very reasonable alternative at the time.

Data Backup or Transfer With Data Backup or Transfer service, you can bring your devices to a Best Buy store and have a Geek Squad Agent transfer data from one device to another.*You'll need to bring in both your old and new device, and you'll be without them until the transfer is complete. Please note that this is a drop-off service, so it will not be performed while you wait. A Geek Squad Agent will provide an estimated pickup date when you drop off your devices.Make a reservation by choosing a store in our online scheduler or by calling 1-800-433-5778. Data backup or transfer are worth every penny because you know that that's why he's got your back when all your files music pictures data are taken care of and downloaded onto a hard drive so I highly recommend letting them do it verses having a headache trying to do it yourself

It was very quick and easy. I dropped my computer off one day and it was ready in less than 24 hours.

at first I thought the $100. fee for data transfer was a little pricey, but im an old, not tech savvy lady and knew I couldn't do it myself. THEN I got this PC home. I was amazed! They were able to restore files that I thought I had lost forever, including a particular playlist that even after 2 hours on the phone, Apple couldn't help me find. That alone was worth the money as there were irreplaceable recordings of my son and my dad on that playlist and these guys found them!! and they gave me my old harddrive back and assured me that everything was still on there. everything was quick and easy. Cannot say enough about this service. they were polite, informative and did everything and more that they promised

My computer transfer was done quickly and without any hiccups.

Entire process was painless: I was able to make the same day appointment and the transfer was done early. I was able to pick it up without any wait when early for my appointment. Data was set up in my new computer just like my previous old one! Perfect!

Great job by agents, connected everything , set up was excellent

Very easy to schedule and utilize the services at Best Buy. They were very knowledgeable and friendly. Answered all of my questions and transferred my computer files for me.

Data transfer issues were resolved and geek squad very helpful.

Geek Squad did a great job transferring all the files from my old HP to my new VivoBook. Took less than 24 hours. Very pleased with the service.

I've lost things in the past when having to replace a dead computer. (Sometimes EVERYTHING. Including pictures that could NOT be replaced.) So last year, my husband bought me an external hard drive for Christmas. (Yes, it WAS a good gift! It's what I wanted! Leave him alone!) Anyway, rather than having to deal with trying to transfer everything there over, and trying to figure out if there were things I needed on the old computer that were not on the external drive, I had Best Buy do a Data Transfer. Sure, there are some things I still have to hunt for in that file, to move to a more accessible area on the new computer. But the point is - it's THERE to be accessed! As a result, I was not the raving Banshee that I have been at some times in the past. Again, I say Phew!