Customer Ratings & Reviews

When I came to get a problem figured out on my phone on what the company needed to get me to fix on my end, the guest representatives were very helpful and explained step by step what I should expect next. Two days later my computer was ready for pick up, and now I can get back to my school work.

I have to say the Best Buy Geek Squard at Citrus Gun Hwy has the best squad with Sheldon as the leader, who is so thoughtful and has the patient of a saint and explained everything on the computer Making feel at easy. Taylor checking me left nothing uncovered. I did not get the IT tech who did all the transfer to my new Desktop everything transferred perfectly. Thank you all.

Overall, everyone I talked to was extremely helpful, but the online organization could be a bit better. I had a follow-up appointment a few days later to pick up my computer. I called ahead of time to see if it would be ready, but the phone is automated and it is extremely difficult to get in contact with a real person or get information from the automated messages. I went to my appointment and waited for an hour to be helped only to find out that my computer wasn't fixed yet. I went back a day or two later to pick up my computer and it works very well thanks to the people who fixed it, but I noticed after a couple days that a few of the screws underneath were missing, so now I have to schedule another appointment to get those put back in, if they even have them. Overall, the people were very nice and helpful but the process could have been more streamlined, especially since it is not cheap to get your computer repaired. It would be nice if it was easier to get in contact with a real person over the phone, the automated messages are extremely frustrating to work with and not helpful.

The day I bought my new Samsung phone the Geek squad was able to take me as a customer for data transfer services - which i was very happy with until I got home and found that not all of my contacts has been updated. SO, the next day I had to drive the 25 miles back to the store to try and get the job completed. I arrived as the store opened and Danny A. at the Geek squad counter was able to figure out the issue and complete the transfer. He was very courteous, and professional. Also he knew how to fix the problem. so a big THANK You to Danny A.

My new computer was purchased thru Best Buy. I had them update the computer and transfer data from old computer to new computer as part of the Total Tech Membership Fee. They service my computers several times per year, mostly be remote and I am very satisfied with the service. As such I bought my washer/dryer through Best Buy and it is included in the Membership for service at no additional cost. I will buy other items from Best Buy that can be included in service agreement because of the great service I receive from them.

At first, the intake person told me that it'll take 2 days for the transfer to complete but after I asked her to rush because I need to leave for a trip, they did complete the next day and I was able to pick it up for my trip... Another thing is that they have a bunch of people in the back but only one/two people working at the counter so the unnecessary wait, even though I had an appointment to drop it off, to me it's not acceptable.

This is an excellent and easy to access data device.

I have been very happy with all help I have received from the agents at the Best Buy Geek squad at 55 Hotel Circle All the agents have been very helpful and have helped solve my problems some which occurred when they had to take everything of and reload I think everything is up and running like it was before and so far the original problem that I went in with hasn't returned since they did the reload (computer was locking up and was not able to be turned off) So a big thank you to all of your Geek Squad at Eubank! They are great. I cannot say the same about my horrible experience with the 800 number.

Overall, I am very happy with the Geek Squad. It didn't go easily the first time, but part of this issue was my fault, due to multiple users and confusing file directory setup on the old machine. So even though it took multiple trips to the store, everyone was pleasant, courteous, and helpful. In the end, everything was done that could be done, and the transition to the new machine was about as painless as it could have been.

geek squad did a great job being able to set old laptop so as to transfer info to new laptop.

The Geek Squad recently transferred data from two new Dell laptops purchased at the Best Buy store in North Scottsdale. The Geek Squad iss very friendly and professional. Upon pickup of the new computers, they are extremely knowledgeable in getting you up to speed.

I bought the new hard drive at Best Buy and the installation and data transfer was very quick considering. If you do get a new hard drive save yourself the trouble by getting the data transfer service as opposed to a cloud system, clouds sometimes don't download complete programs.

These Geeks snagged all the data from my other dying laptop, and helped me to understand how to use it. They were more than willing to help when minor issues came up with my new laptop! Worth every penny!

Geek squad agent Matt worked to increase the memory in my laptop at my request. He encountered many issues, crashes and problems on the way, but persisted until he could find solutions that worked. Then he got all my important data transferred safely to new drive, and re-installed Webroot and Zoom, as well as helped me to get my glitchy e-mail functioning again. I appreciate his diligence in making sure everything worked and was upgraded beautifully as promised. On the way, communications could have been a little better, and one sour note was the Best Buy system which failed to text me that the job was done, so that I had to wait three extra days without my laptop. Otherwise, great job, and also, they were all very patient and non-judgmental with me and my technical ignorance.

These geeks are good ! They backedup the hard drive and was able to get time sensitive files for my wife off her laptop and they fixed it.

Geek Squad was exceptional. A little long of a wait even with an appointment but service was great.

Brought my HP laptop in for slow operation and other issues. It was determined it needed a new hard drive. It was installed with a data transfer. Running faster with no problems. Thanks!

Purchased a new iMac & had data from MacBook Air transferred. The personnel at the Ithaca (Lansing) were a pleasure to work with, except when I picked up the iMac they failed to provide us with the new password they used to complete the transfer. Nothing but praise for Josh (hope he gets a BB shirt soon), Austin, CJ & Kyle. However, my 5 star rating stops there! When discovered that we needed the password we tried to call the store. Even having a local phone # and an extension, the call ended up at a National call desk with no ability to talk with anyone locally! I discussed with an agent in FL who was to send a message to the Ithaca store, with the assurance that they would call me back shortly… that call never happened. The next day we again connected with “National” & was told that it could take up to 48 hours before I get a call back. What?! Almost an hour on the phone (& while trying an online chat on the iPadPro (multitasking), I ended up with support in Panama City, Panama. The online chat, lasting over 20 minutes ended up with providing us with another phone #. We’ll, the gentleman in Panama stuck with us trying several possible passwords & ended up going to his supervisor and had the issue escalated. He was actually able to get an extension number and got the Lansing GeekSquad with 3 of us on the line! Unfortunately, I have misplaced the gentleman’s name in Panama, but he along with the Lansing personnel earn 5+ stars. Best Buy corporate customer service & phone service & the online chat, a very disappointing negative star rating. Neglecting to provide us with a password… stuff happens, but customer service support without being able to interact directly with the local sales staff or Geeks..inexcusable! //We're posting the experience here as we don't see where else to tell about our experience & understand if you don't use it// BTW…love the iMac & iPadPros

The GS did something for me that I was comfortable doing correctly myself but had to be done. They did a great job and quickly. I was back home with my new computer and using it with all my data from the old computer within 24hrs. I lost little to no time from work.

Our PC was running out of room. Plus we never upgraded to windows. The Geek squad took our PC and put in a new hard drive & downloaded data from the old one. It took 4 days to complete the job. I wasn’t happy because I couldn’t get an update. There is no direct phone line to the Geek Squad so I couldn’t easily get an update AND the app for Best Buy didn’t seem to be working. I was told they didn’t have time to enter updates. A very frustrating experience.