Customer Ratings & Reviews

Geek squad agent Matt worked to increase the memory in my laptop at my request. He encountered many issues, crashes and problems on the way, but persisted until he could find solutions that worked. Then he got all my important data transferred safely to new drive, and re-installed Webroot and Zoom, as well as helped me to get my glitchy e-mail functioning again. I appreciate his diligence in making sure everything worked and was upgraded beautifully as promised. On the way, communications could have been a little better, and one sour note was the Best Buy system which failed to text me that the job was done, so that I had to wait three extra days without my laptop. Otherwise, great job, and also, they were all very patient and non-judgmental with me and my technical ignorance.

These geeks are good ! They backedup the hard drive and was able to get time sensitive files for my wife off her laptop and they fixed it.

These Geeks snagged all the data from my other dying laptop, and helped me to understand how to use it. They were more than willing to help when minor issues came up with my new laptop! Worth every penny!

Hi! I’m Jalen. Firstly I want to say that I received excellent service! Not only did was my service exceptional, the problem and task at hand was finished within minutes! What I thought was going to be a highly anticipating and anxious moment was turn into a long living harmony in turn!

agent Kevin was the best person I could have hoped for when I brought my old computer in to the Boardman Poland rd store my computer skills are minimal and he was able to HELP me with everything THANK YOU

Jacob and Jackson did an amazing job of backing up my professional lifetime of training. The way my old drive was working (and not working) made their job difficult, but those two young men stayed with it and got the job done. My extreme gratitude to Jacob and Jackson and to the Midwest City Best Buy store for incredible employees and service.

Jeni was great and fixed up the transfer very well. The initial transfer was pathetically overpriced at $99 and when a different Geek asked for $259 for the complete transfer, it became apparent it was shameful. You can buy a $30 transfer cable and do it yourself.

Geek Squad transferred from old desk top computer to a new desk top. Good job!

The whole experience was excellent. The 2 people that helped me were polite, knowledgeable, kind, professional, respectful and helpful. They did what they say they would do. I was grateful. Thank you!

Brought my HP laptop in for slow operation and other issues. It was determined it needed a new hard drive. It was installed with a data transfer. Running faster with no problems. Thanks!

Purchased a new iMac & had data from MacBook Air transferred. The personnel at the Ithaca (Lansing) were a pleasure to work with, except when I picked up the iMac they failed to provide us with the new password they used to complete the transfer. Nothing but praise for Josh (hope he gets a BB shirt soon), Austin, CJ & Kyle. However, my 5 star rating stops there! When discovered that we needed the password we tried to call the store. Even having a local phone # and an extension, the call ended up at a National call desk with no ability to talk with anyone locally! I discussed with an agent in FL who was to send a message to the Ithaca store, with the assurance that they would call me back shortly… that call never happened. The next day we again connected with “National” & was told that it could take up to 48 hours before I get a call back. What?! Almost an hour on the phone (& while trying an online chat on the iPadPro (multitasking), I ended up with support in Panama City, Panama. The online chat, lasting over 20 minutes ended up with providing us with another phone #. We’ll, the gentleman in Panama stuck with us trying several possible passwords & ended up going to his supervisor and had the issue escalated. He was actually able to get an extension number and got the Lansing GeekSquad with 3 of us on the line! Unfortunately, I have misplaced the gentleman’s name in Panama, but he along with the Lansing personnel earn 5+ stars. Best Buy corporate customer service & phone service & the online chat, a very disappointing negative star rating. Neglecting to provide us with a password… stuff happens, but customer service support without being able to interact directly with the local sales staff or Geeks..inexcusable! //We're posting the experience here as we don't see where else to tell about our experience & understand if you don't use it// BTW…love the iMac & iPadPros

Team was easy to reach and communicative. Explained what needed to be done and itemized the costs on pickup. While my ssd was corrupted, they made sure I got the files from my old drive transferred completely to the new one. Everything worked upon startup, and the service associate offered to let me use it a bit to make sure everything was good before I left.

Our PC was running out of room. Plus we never upgraded to windows. The Geek squad took our PC and put in a new hard drive & downloaded data from the old one. It took 4 days to complete the job. I wasn’t happy because I couldn’t get an update. There is no direct phone line to the Geek Squad so I couldn’t easily get an update AND the app for Best Buy didn’t seem to be working. I was told they didn’t have time to enter updates. A very frustrating experience.

I had help doing the data transfer from my old M1 Mac Mini to the new M4 Mac Mini, and he was very helpful, and understanding for someone like me, who grew up without any of these conveniences. At 77 years old, computers were not available back in the day, like they are now! Thank you!

Data was accurately and quickly transferred from the internal SSD to the SSD I provided. This allowed me to recover the data off the dead computer. The Geek Squad tech knew what was needed and did it.

I am thankful and grateful for the associate’s for backing my data up and saving me from that loss. I was not happy that my power cord for my computer got lost when shipped back to store from repair ship, but I am appreciative for the squad ordering me a new one at no cost to me and hopefully they can orevent that from happening in the future. I love the care they had though for my computer and the repair it had to have.

Was so thankful for Noah and Kat for helping me transfer data from an old computer to a newer computer. And then also installing my purchase of dragon voice activated software. They were very patient and persevering to get the job done.

My son's computer had to be replaced, so the Geek Squad offered to back-up his hard drive. It was a pricey but necessary service. Also, it took the employee a few minutes to physically find the flash drive upon pickup. Friendly staff.

geek squad transferred all the info from one computer to another got it home worked great easy to use and very quick i downloaded some disc and all went great

I highly recommend the Geek Squad for data transfer. They did a side by side transfer from my older iPad to the new one with me to observe and interact. I’m glad I didn’t try this myself. I use my iPad as my primary and was hesitant of glitches on my own. They did a terrific job and I’m confident in the outcome.