Customer Ratings & Reviews

So far having this, I’ve found it to be mediocre. Some things I’m truly impressed with, such as the mapping ability, the cleaning of the mop, refilling the water and spinning mops. However I’ve noticed dog hair often gets tangled in the brushes, and this thing won’t go underneath the front of my cabinets which leaves globs of hair under the front of the cabinets that are left to be manually cleaned. One thing that bothers me especially is that it much charge fully to resume, instead of charging just enough to finish the job. In my opinion.. even with the mopping being better than the Roomba M6, for the price of this machine I expect more and I will more than likely be exchanging for a Roborock as my last option to see if it is better, or I will be going back to the Roomba S9.

This thing is CONSTANTLY confused on where it is. You make a map, you set up a schedule, and then you come home to it stuck on something and off. Move it back to the base station and when it powers back on it thinks it’s somewhere new. It refuses to recognize that it’s on the original map despite being docked. Ecovac support is a HUGE joke and the only way to reset things are just that - reset the stupid thing. Then get ready to do that again in a few days when you have a power outage, WiFi goes down, or it gets stuck again. 100% would rather have not bought this overpriced disappointment.

Device was nice for the first week. Vacuums great, mops okay. But the software is not where it needs to be. Does not avoid simple obstacles. Sock, baby toys and cords get this thing daily. It also cant tell where it can fit itself into. On multiple occasions its gotten wedged inder the couch and bookshelf we have, even to the point it scraped and damaged itself trying to force its way out.

I've owned several robot vacuums and I can say nothing comes close to this Ecovacs robot. I've used it for a few days now and am completely blown away with how well this robot works and how dead simple Ecovacs made the whole process. Out of the box this thing is huge. I've had one other self emptying robot vac and the base station for the X1 dwarfs my old base station. This is largely due to the fact that this base station has two massive water tanks to fill and empty the robots on board water tank used to mop hard surfaces. The robot itself is sleek and feel sturdy and very high quality. Packed with every feature imaginable, this robot really is the most advanced smart home device I've ever used. Setting the Robot up was so simple. I followed the instructions in the app, plugged in the base station, connected to wifi and used Ecovacs built in voice assistant "He Yikko" to tell the vacuum to get started. It then made it's way around my house quickly mapping out the entire house room by room. Gone are the days where you have to wait through several full vacuum cycles to get a map of your house. Within 15 minutes the app was updated with an almost perfect map of my house, it even recognized the toilet in the bathroom. After getting the map of the house, I popped on the mop brushes and sent the vac on its way cleaning my house. There were a few things I was really surprised with. The first being how quickly it made its way around my house. It was considerably faster than my old robot and still cleaned just as well if not better. The second was the X1's ability to identify changes in the floor. When you have the mop brushes on the X1 easily identifies transitions to rugs or carpets and knows not to go there and try to mop your carpet. I was also shocked at just how well it cleaned after its first full run. The first run the X1 wandered around finding every wall and moving in what fell like no logical way. But at the end it did clean the house. But every time after that this thing moved like a well oiled machine, starting at the back of the house and moving room by room making straight lines through the whole floor. I will say my floors have not looked this good in a long time. I decided to really test out the X1 by starting it without cleaning up the shoes and toys my kids left all over the house and not opening all the doors all the way. I was again shocked to watch the X1 roam through the house, dodging socks and dolls and finding its way through a half opened door to go about its business. It really only tripped up once by sucking up a white barbie dress, which to be honest is understandable. I've learned the X1's base water tank will last about 4 cycles of mopping by about 1000 sq ft of hardwood, which seems very nice. Emptying the dirty water is quick and simple and man was it full of dirty water. I have no doubt this think is cleaning after looking at the water. It really is a start and forget kind of robot that will do everything you need it to and exceed all your expectations. But the fun doesn't stop at mopping and vacuuming. The X1 has a few other little features that just add to the fun. The first being the build in voice assistant. I wasn't expecting very much, since usually proprietary voice assistants don't work as well as Google or Alexa, but this this is pretty cool. It's faster to respond than any assistant I've used and works great for getting the X1 started and has fun little features like yelling at your X1 to come clean by your feet. There is also a built in camera and speaker on the front of the X1 that lets you use the X1 like a sentry if you want it to roam your house to keep an eye on things while you are away. It's an interesting feature and a neat little addition. I can't say I've gotten a ton of use out of it, but how cool is that my vacuum has a camera. Really the only thing I had any problems with was I wanted to put cleaning solution in the water used to mop, but Ecovacs recommends you only use it's cleaning solution. Only problem is, I can't find anywhere that the cleaning solution is sold. It's not even available on Ecovacs website, which is really strange. Overall, this thing has it all. I don't think you'll find a more advanced robot vacuum, which makes sense given this things price tag. If you have the space for the massive base station, I will say you won't be disapointed.

Not worth the money! This vacuum has more problems with mapping and avoiding obstacles. It constantly tries to remap the house. It deletes rooms from the map. It tries to go through the sliding doors and include the outside deck as a room. It also does not avoid obstacles. We try to make sure the floor is clear but there will occasionally be charging cords hanging out of the outlet on to the floor or a sock on the floor and it will get all tangled up on these things. It is supposed to have better LiDAR than other products but it does not do a good job avoiding things and it frequently gets lost and can’t find its way back to the base. Overall, it’s a terrible product for the price tag of over $1000.