Customer Ratings & Reviews

Returned, couldn’t pair with WiFi! Shouldn’t need a rocket science degree to install for vacuuming home.

This product is way too expensive to not come with every material that you need to plug it in and start cleaning, to not include the cleaning solution pods and extra bags is infuriating to say the least. Returning this one for the shark bagless vacuum that includes the cleaning solution and allows you to use other cleaning solutions that are less expensive.

We brought two and had to bring them back the first on ran well for a month the second lasted a few hours. they started giving an erroneous error and would stop working.

Item was delivered to the wrong address and I got a refund

I will not recommend this product they make this so complicated to connect to the app and internet this is the worse robot vacuum I ever have.

Did not perform as advertised! Very disappointing was hoping for better results!

The Ecovacs N30 pro omni robot vacuum and spinning mop does a great job at keeping all of your floors clean. The vacuum comes packaged nicely and has quite a bit of with to it. Once you remove the vacuum and the base from the box make sure that you remove all of the packing material and stickers from the vacuum and base. Once the base is plugged in you can begin the setup process in the ecovacs app. It would be great if a better quick set up guide is included in the box as it can get a little confusing. There is a QR code located under a cover on the top of the vacuum. The instruction manual as well as the app mention a solid floor cleaner that is supposed to go in a special chamber in the tank however it seems as this does not exist. The only thing that comes up on the ecovacs website is a a bottle of a liquid cleaning solution that can be added to the clean water tank. The initial mapping process is fairly quick as it runs through the process in under 10 minutes while creating a map. Once the maps is created you can name the rooms and create areas that you don't want the vacuum to go. You can either have vacuum, vacuum alone, mop alone or do both. The vacuum does a great job picking up dirt as well as mopping up surface dirt with its spinning mop pads. The pads getting cleaned and dried at the mopping station as well. It would have been great to offer a sample of the cleaning solution because it's not like you can just run to the store and pick up a bottle. I also wish the app had a little explanation on the difference between the modes.

This robot vacuum and mop is just amazing. Unboxing and setting this machine up was super easy and quick (which most of the time being spent setting up the app to program it). The first-time mapping is surprisingly quick, and accurate, and just watching it do that indicated right away it's smart and it was accurate with it's movements. It basically went into each room and scanned to get the shape and layout of the room then moved on to the next when it could see it was mapped with no other rooms or hallways to go into. In terms of performance, it's pretty good, the battery life is great and it has plenty of suction that seems to get most dirt and debris up. After checking the rollers for hair, I can see that it looks like it won't tangle but time will tell how much maintenance on the rollers will need to be done to keep them clean. As for the spin mops, wow, this thing really does get right up to the edge and covers easily 98% of your floor and gets them clean. Having used this machine now a few times, I can say there's only two things I'd change. One is the dirty water bin is tricky to hold and empty without getting it on you or splashing it. My advice is don't let it get too full or try to empty it when you know the robot has cleaned and mopped. The second is the fill bin, I don't know why they didn't design it so you could fill it from the top other than perhaps it's intended so you don't spill on the machine and damage it as you're filling it. The only other nit-picky thing I didn't like is that an extra bag, spin brush, pads and a trial floor detergent to sample when setting up your machine were NOT included. I would have thought with being on the top end of machines, that some of that might have been included as a starter kit, but it wasn't. So, if you order this machine be sure to order the floor cleaner and extra bags/parts so you aren't waiting should you need to replace them. Aside to that, I would still absolutely recommend this machine as it really does such a good job cleaning and the high-tech features like cleaning the pads and drying them really takes keeping your floors clean to not only a new level but much more sanitary than other "Swiffer" type mops that just push wet pads around that you have to change. Because of that and despite the nit-picky thing I didn't like I can overlook that because it really just does perform so well. B

First things first, this unit is meant to replace two single purpose robots - a low end iRobot mop and a Shark vacuum only unit. It is used on the main floor which is a combination of engineered hardwood and multiple area rugs. Getting this thing out of the box reminded me of unboxing a small fridge due to weight and size. It was all easy enough to physically setup, but I had hassles getting the app and robot talking. I think maybe I was holding the 2 finger salute to have it engage its own wireless too long. However, after I did get it setup you have a ton of options to peruse. Scheduling was kind of - interesting. Since I don't want the unit mopping on every run, I wanted to schedule just vacuuming via a Scenario. We my Scenario didn't show up until I left that window and went back. I also couldn't find any way to change it from GMT time. Where the Shark was more of a 'bull in a china shop' with its approach to the environment, the Ecovacs is way gentler. We have a tripod lamp that would get bullied by the Shark, while the Ecovacs treats it with respect. The Shark was also not great for any corners, due to its circular design not being taken into account. The 'mopping' portion of the Ecovacs managed to clean some areas I could not even believe. Not having a multifunctional robot before, I'm amazed at how well transitions are handled. It tackles our setup as well as I could expect. The mopping is superior to the iRobot's one straight mop and push everything design. The mops reach out and spin, not leaving any visible marks (not permanent to be clear) and the floor just looks much cleaner than it ever had before (except when I've done it by hand). In regard to using to using Ecovacs' cleaner, it wasn't included and I was told to not use water to clean the floor. So, AGAINST WHAT THE MANUAL SAYS, I am using Bona in the Clean Water tub (which I've seen posts by other owners say they do and it's fine). I haven't seen a downside yet, other than Bona being way more pricey than water obviously... One gripe I have is that I assume someone spending this much on a robot vacuum normally would not care about having to pay for accessories, but vacuum bags is mainly what irks me - every Shark I've had has a detachable cannister you just empty. This feels like a step backward and more into the 'subscription service' realm than I was hoping for at this price point. Really in the end some little things lead to 4/5 instead of 5/5: >Vacuum bags >Not the most intuitive app, including scheduling >Some mild (but potentially severe) setup hassles

When I first got the N30 Pro home, I was excited to see what it could do. This is my first robotic vacuum I've owned. The package included the vacuum unit, a robust auto-cleaning station, mop pads, a water tank, a dustbin, a cleaning brush, and a quick start guide. Setup was straightforward, with clear instructions guiding the initial steps, including connecting to the ECOVACS app. Within minutes, the vacuum was ready to go. Mapping the house was a seamless process. At 1,900 sqft, my home has a mix of open spaces and furniture obstacles, and the N30 PRO navigated it effectively. I did have to move some stray objects out of its path to ensure an accurate map. Impressively, it completed the mapping of the entire home on a single charge. The map appeared on the app, providing options to set zones like “Do Not Enter” and “Do Not Mop.” I designated my computer area as a restricted mopping zone to prevent water mishaps, and the robot adhered perfectly. The vacuuming performance is top-notch. It effectively picked up dust, pet hair, and crumbs from both hardwood floors and carpets, leaving surfaces noticeably clean. The mopping feature, while convenient, is best suited for light cleaning rather than tackling tough stains. The spinning mop pads do a decent job of maintaining a clean look but aren't a substitute for deep scrubbing. The cleaning logs in the app are a helpful addition, providing detailed reports on completed tasks, runtime, and areas covered. This level of transparency ensures I can monitor its efficiency and reassign it to specific areas if needed. In conclusion, the ECOVACS Robotics N30 PRO OMNI is an excellent choice for maintaining a tidy home with minimal effort. Its smart mapping, effective vacuuming, and user-friendly app integration make it a strong contender in the robot cleaning space. While the mopping feature is best for light maintenance, the overall functionality and convenience it brings to daily cleaning routines are impressive.

We recently purchased a home that has tile floor downstairs and vinyl plan flooring upstairs. Even though we we take our shoes off inside and wear flip-flops, the floor can never stay clean! Luckily, I got the opportunity to get my hands on the new ECOVACS Robotics - N30 PRO OMNI Robot. Boy am I happy this came up. As soon as I got the ECOVACS Robotics - N30 PRO OMNI Robot in, I put this little puppy to work. The initial setup is jut like any other smart vaccum device. Download the app, follow a few simple instructions, add water and your preferred floor cleaning product, assemble the cleaning pads under the robot, and you are on your way to cleaner floors. The first thing that the ECOVACS Robotics - N30 PRO OMNI Robot does is create a map layout of your house. So, put away any objects that may be on the floor. The ECOVACS Robotics - N30 PRO OMNI Robot has been a life saver. It has really cut down cleaning time a lot, and I can turn it on whenever, from wherever. It has done a great job at cleaning near/around bigger objects, like the couch. The fact that it is also vacuming the floors is a MAJOR plus! I would highly recommend the ECOVACS Robotics - N30 PRO OMNI Robot to anyone!

This is a great multifunctional vacuum robot that actually mops/spot mops your floor! This Ecovacs N30 pro does a great job at just about everything. Great object avoidance from my week of using it. The vacuum keeps every bit of my floor clean. I run the vacuum every morning and mop once a week and I haven’t had any issues with this vacuum what so ever. The clean water tank is easy to remove and fill with water. Along with the dirty water take. It’s easy to remove and empty when it’s time to do so. The vacuum bags are easily replaceable too. The audial cues the vacuum gives off as it’s doing its route when there might be an issue is a great feature IMO. I’ve had a few robot vacuums over the years and so far this Ecovac has impressed me the most with its cleaning ability. It’s quiet too when running its course and then when it reaches the base station to empty its bin. That too is much quieter than a previous competitor product. Very impress. I really love the spot mop feature as I have a couple dogs that make a mess from time to time and drip water everywhere and the vacuum makes quick work of everything. Very happy.

I have used several robot vacuums over the years, and I am a big fan of them. Robot vacuums help you not just clean but incentivize you to keep the house organized enough that they can function to their full potential. They can be a real game changer for your cleaning routine, or an added pain because they keep messing up. I’ve had a mostly good experience with the N30 Pro Omni. Setup: Setting up was very similar to other robot vacs I’ve used in the past. You use an app to create a map of your house and then its broken down into rooms so you can instruct the vacuum to clean specific rooms if you want. The app will also notify you if an issue occurs while vacuuming and you can even add areas to avoid. For example, after a week of use I know the vacuum gets tripped up bad around my dining table. So, I drew an area on the map to avoid my dining table. The vac and docking station were super simple to physically set up. Cleaning/Use: The cleaning with this robot vac is basically the best I’ve ever seen. The combination of vacuuming plus mopping is very effective and Ecovacs implemented this very well. The only weakness I can say I noticed is that it clogs frequently with pet hair. We have a white dog that sheds a solid amount and every now and then the vacuum would clog and I would have to go remove the hair. This is the case with most robot vacuums, but Ecovacs is marketing it as pet hair capable. If you are banking on this being a pet hair sucking machine without hiccups then you will be dissatisfied with the performance. However, if you have a pet with very mild shedding or no pet at all, then I think you will love it. Outside of pet hair problems, its produced very good results. Keep in mind that no robot vacuum can replace a deep cleaning that a person with attention to detail could produce. What this vacuum can do is keep the floors maintained for significantly longer between deep cleans. The fact it has a mop function just makes it even more effective at keeping your floors clean longer. The docking station was good too. It sucks out the dirt into its holding chamber which you can then easily empty separately. The dock then also cleans the brushes and even dries them, pretty cool. Conclusion: If you aren’t banking on this vacuum being a pet hair cleaning machine, then I think you will be very happy with this machine. The app is simple and straightforward with minor hiccups like pretty much every robot vac I’ve ever used. The docking station does a good job of keeping the vacuum functioning well. The cleaning function has been the best I’ve seen so far in a robot vacuum, and the object detection has been just as good as most others in its class. I think you will be very happy with this vacuum!

The ECOVACS Robotics - N30 PRO OMNI Robot Vacuum is really remarkable when it comes to mopping. The mopping feature is probably my favorite feature, the vacuuming feature is okay, but not the greatest, but what it does not do with vacuuming it more than makes up for with the mopping feature. This is the third robot vacuum I have used and this one by far has the other two beat on mopping. Let's start with the unboxing, first the thing is fairly large. When you think about it though it needs to be because it has a clean water tank, and a dirty water tank, plus a charging base (Don't worry they're all together when on the ground), once you get it assembled, and it's done charging (Make sure you flip the switch on the back of the dock), then you will be ready to put it to work. The neatest thing about this machine is that it will recognize carpet. We only have one rug in the house, and it lifts up the mopping pad to avoid that, and it vacuums it but will not mop it which is so amazing. Then it will continue its job throughout the house. The obstacle avoidance is okay, it has a tendency to get itself stuck under our kitchen table about 50% of the time, so I just move out a kitchen chair and then it is fine. It does tend to get stuck on a super thin rubber mat we have under the pet water bowl we have out (like it sucks it up), however, those are the only two obstacles that cause problems. It doesn't seem to have a problem with anything else in the house. Overall I'm very happy with this vacuum. Especially the mopping portion, this alone makes it worthy of five stars. The vacuuming part could definitely be better, but as previously stated it is still a great and solid machine. It's definitely a solid buy!

It's an alright product. Setup was fairly straightforward. I just had to download an app, scan the QR code on the vacuum, and then it was connected. Assembling the docking station was also easy. The amount of plastic wrap on it was kind of annoying; I had to open up the vacuum and the docking station to peel away at plastic inside. Once I got past setup though, I had some minor problems. I would turn on the auto clean function and it would start cleaning and mapping at the same time. Instead of mapping out the floor, however, it would clean for a little bit and then go back to the station, saying that the mapping failed. I then realized that there was a separate mapping function. After I ran one session of that, the entire floor was mapped. I think this could've been streamlined to allow it to map while cleaning. It does often get stuck in places it shouldn't. I have a couch and a small coffee table next to it. Every time it goes there, it always turns to the table, then to the couch, then turns 270 degrees back to the table. I have to physically move it past the couch. I think there should also be a remote control feature. I don't like how it has to clean an entire room; I'd rather also have the option to physically clean. Overall, it's an alright vacuum but has a lot of small problems, especially for the price.

I have owned several robot mop-vacs, one from a popular brand - let's say 'S' brand - and two from Ecovacs. This brand is the one I prefer! The first Ecovacs unit I tried was one of the higher-end model, a Deebot. It had a ton of great features, really kept my floors noticeably clean compared to the 'S' brand and it was beautiful to look at! However, I had a studio apartment at the time and the docking unit seemed to take up a lot of floor space. I could store a stick-vac (an 'S' brand model that I do love) in a closet in comparison, so I parted with the unit. I missed not having to make time to sweep / vacuum / mop though, so I tried a smaller robot style mop-vac by 'S' brand, but I was still always having to sweep up after it missed spots and corners! What I love about this model from Ecovacs is the smaller footprint, that it mops with HOT WATER, and it empties itself into a little reservoir inside the docking station. While no robot is ever going to mop as well as doing it manually the old-school way, I program mine to go around the house twice a day and I swear, my floors stay clean. It's the bomb and totally worth the price! The solution smells nice too, I mix a little bit of bleach in for added sanitizer since I own pets. Although I'd buy a different kind of solution going forward that costs less and has more in the bottle. In short, this in my opinion, is the best robot mop-vac brand on the market, and I highly recommend it.