Customer Ratings & Reviews
- Model:
- PEB7227ANDD
- SKU:
- 6337997
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers are pleased with the microwave's ease of use, size, and heating speed, frequently citing its spacious interior and quick cooking times. Many also appreciate the microwave's sleek design and relatively quiet operation. However, some customers have reported issues with the door latch mechanism and the appliance's susceptibility to fingerprints.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door, Durability
Door stopped functioning
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave 2 years ago and the door will no longer open. In researching the problem, this appears to be a common issue with this make and model. For the price, I would have expected this unit to function longer than 2 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention and understand the frustration of not have a working door on your unit. If you have not already, we would suggest calling our service line to have one of our technicians come to look at your unit to make sure it’s working as it should. You can reach them by calling (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed to schedule an appointment.
- Cons mentioned:Door
Hard To Open
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance was a perfect fit however the door is very difficult to open. You need to push hard on the release button, something several times. Had I known this I wouldn't have ordered this model. The feature are good.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Works but hate the button and interior color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a GE Profile microwave that we had installed when we built our house nearly 16 years ago. If there were another microwave that would fit in the opening, I would send this back and get it, but unfortunately, this was our only choice. Like others have mentioned, the push button to open is cheaply made. My 2003 model was much nicer. I also strongly dislike the dark grey interior. It's hard to see your food with the dim lightbulb included. It's quieter than our older unit, but that never bothered me. I hope that I will get used to it, but after 3 weeks, I still dislike this new model. Why can't they make appliances like they used to?
No, I would not recommend this to a friend - Cons mentioned:Durability
Cheap feelibg and not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good installed. It is mostly plastic and feel cheap compared to 20 year old Sharp microwave. The door closes with a liud thunk! No matter how gently you try to close it. The keypad is not intuitive and one needs to constantly refer back to tge instruction nanual. Cooking seems to work fine. I would mot buy this product again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your honest feedback about your microwave. We're always searching for opportunities to improve and will share your thoughts on the material, the door, and the keypad with our team for future consideration.
- Cons mentioned:Door
Holding my breath and hoping for the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE is ridiculous for requiring a new frame costing $$$$$ to install this. It could easily have been designed to be compatible with the frame of the virtually identical GE microwave that it replaced. As many people have complained, the push button to open the door is very hard to operate which is probably why so many break. The function grid is nearly impossible to read since it has no lighting.
No, I would not recommend this to a friend - Cons mentioned:Button quality
horrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to buy this microwave again after only 2 years ownership bc we didnt want to purchase another wall encasement. The button to open it is not engineer wisely and I know it will break again. Because there is no handle, you have hand a finger prints all over the glass door & microwave constantly. We had to buy the warranty too & hope to sell our home before it breaks again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for leaving a review. We're sorry to hear about the issues that you've had with your microwave. If you're needing cleaning tips for your unit, we'd recommend taking a look at page 18 of your Use and Care manual. We hope that this helps and that you're staying safe. -Michael@GEA
Not the same as my prior GE Profile Microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this GE Profile Microwave Oven. The interior is grey which makes the interior dark. The light within does not provide adequate light to overcome the dark interior. The electronic touch-pad controls do not display in low light as my former microwave oven did. The touch-pad control has a tab for Healthy Menu. What does this mean? Also the potato tab has ended in an err each time I used it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to share your review. We can understand how upsetting it is when a new appliance doesn't meet your expectations. We will share your feedback regarding the interior of the microwave with our engineering and design teams. The Healthy Menu feature is listed on page 16 in the manual. Simple place your food in the oven and press the Healthy Menu pad and enter the code and press the start pad. Note: If you open the door while the food code of Healthy Menu or Potato cycle is displayed, you will see the ERR code appear, and you'll want to cancel it to remove the error. We recommend reviewing page 16 in your manual. If you have any questions, please let us know. We are here to help! Joyce@GEAppliances
At the Mercy of GE Profile for Built in Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought the microwave home from Best Buy and opened the box to find that the glass front was shattered and there were other broken parts. No excuse for that in shipping. Had to return it and reorder a replacement. The second microwave was fine but requires a ridiculously expensive plastic front trim kit that is very hard to install because the measurements have to be precise for the screws to the 1/32 of an inch, and the screws are inserted blindly into slots. For those of us who had prior built in GE microwaves and are not ready to remodel an entire kitchen, we are at the mercy of the GE Profile for replacement if that is what we had before.
No, I would not recommend this to a friend- Cons mentioned:Door
Door Stops opening
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one both have the same issue, the door stops opening.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no, we're so sorry your microwave's door isn't opening. We know what a pain this would be and would love to help. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening again and hope this helps. -Chris@GEA
- Cons mentioned:Door
Door broke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door will not open. Happened within weeks of purchase.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Overpriced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is smaller than dimensions given and buttons were not working
No, I would not recommend this to a friend - Cons mentioned:Door
Defective door latch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch does not consistently work. Sometimes takes 8-10 tries to open.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave's door latch is not allowing the door to open properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Replacement of GE microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for the one exactly like it that was bought 1 year prior. I had total care when I bought it. The one that was originally bought caught fire when I was melting 2 tbl of butter at 6 seconds.. very scary hope this doesn’t happen with this one
I would recommend this to a friendFailed Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited months on microwave, when it was finally delivered and installed half of the touch screen functions did not work. Why are these not checked aty the factory and prior to delivering to the customer?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that some of your microwave's controls were not operating properly upon installation. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
- Cons mentioned:Door, Durability
bryant
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted about 1.5 years. The door no longer opens when you press the button.
No, I would not recommend this to a friend Difficult screen to view microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an under counter microwave! Very difficult to see the panel unless you are on your knees!
No, I would not recommend this to a friend- Cons mentioned:Durability
Great while it lasted, poor quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good spacious microwave but broke right after 2 years with loud crackling noise. Was not used that much either. For the price should have lasted long. May need to buy it again due to the custom built nature of the cabinet.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi,
We're awfully sorry to hear that your microwave broke after only 2 years and can definitely understand how upsetting that must be. That's not what we want for our customers to experience and so we'll be sure to pass this along to our development team. If there's anything you need, we're always happy to help. All the best. Mike@GEA
- Cons mentioned:Door
door difficult to operate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue with this microwave is that one has to push the button very hard to open the door.
No, I would not recommend this to a friend