Customer Ratings & Reviews

Website info was superb confirming my system was suitable and showing exactly how to install it. Installation was easy. Operation has been great. No need to go to another part of the house to adjust the temp setting.

With some hesitancy, I decided to replace my thermostat with a smart thermostat hoping to save on energy cost. After a partial winter season and one summer season I reviewed my usage to the previous season and delighted to report that my summer usage was down by 18%, and 10% for the partial winter season. There are several variables to consider. So, I'll reassess next season. So far so good! Following the directions and viewing the video I had no difficulty installing the thermostat. It is a nice convenience to have the option to adjust the thermostat using my cell. I am a Nest subscriber and have several Google Nest products with one subscription!

I doubted my husband could install it but it really was easy. I love that I can change the temperature from my phone and not stop what I’m doing. I’m sure it has paid itself off by the energy saved when we are not home

Super easy to install yourself, super easy to connect to Wi-Fi. The app works well and it really does learn your habits and helps save money. There's all kinds of incentives and programs to register for to get money back. This pays for itself easily.

As you adjust the temp to your liking, it memorizes and adjusts to those habits. If you want to monitor and / or change the temp in your home, you can use your smart phone to operate it from anywhere any time. If your energy company cooperates, you can get the unit for nearly free.

This thermostat has easy to follow instructions and worked as soon as I was able to get it connected. I like having the capability of changing the temperature even when I am not at home.

If you're reading this review then you already know what it does. It is fairly easy to setup for anyone who can turn off a breaker switch and use a screwdriver. The app is easy to understand and nest works great with Google assistant

Works well for my home without a c wire. Setup was as easy as I could imagine the process being, though it takes a little work.

Easy to install and nice looking when it is on the wall. Everything included for easy and clean install. One of the best looking thermostats on the market, by far.

Love this thermostat. It was relatively easy to install. Had to call customer service due to my wiring being a little dated. Customer service was great and I have no issues. The app is easy to use and I can now change temperature in my house without even having to be in it.

So easy to use and so accurate over traditional thermostats; plus, you can control it while you're away from the home. This is my third Nest and it has saved me a lot of money over the years.

Works well! I love how I can access through my phone from anywhere.

Easy to use and look good in the wall. Google home is easy to use

We bought this to replace a Honeywell smart thermostat that was not very smart.. The Nest is far easier to set up than other smart thermostats and functions great. We immediately saw a daily decrease in energy usage.

I compared several smart thermostats and decided on this one. We bought the black mirror design. Looks great on our wall. Very easy to install and connect. Sleek design. Glad we decided on this smart thermostat. 5 stars!

Great device that helps remember the temperature preferences. I love that it turns itself off when we step out of the house. For SCE (So cal) customers, now, rebate pretty much helps pay for the device. Very easy to install too! Last but not the least, it looks very modern!

I have multiple nest thermostats and I love each one of them… very easily installed and extremely user friendly… Great product

I bought this unit to upgrade from Gen 2 because it can both make use of the sensors and it has dual-band WiFi for a stronger signal. It was very easy to install, it looks great, and it’s very intuitive to use, either on the wall, with your phone, or via a voice assistant. I’ll ding it a little bit because the sensor schedule—that is, when the device can be told to use which sensor—can’t be customized. You have 4 pre-set blocks to choose from, and that’s it. But then the trouble started. First I got a dreaded W5 error, meaning it’s WiFi radio was no longer working. I contacted Google for a replacement, which arrived promptly… but it kept getting caught in a boot loop and I couldn’t set it up. A second replacement arrived and wouldn’t correctly read my (very straightforward!) wiring, despite the fact that the one with the W5 error still could. The third replacement had the same issue, at which point I was advised to spend $130 to have a technician inspect my system to verify it was in fact the thermostat that wasn’t working. So after 6 total hours on the phone with customer support and HVAC technicians, and 3 replacement thermostats, I finally got my fourth one: an ecobee. I had it on and functioning in 20 minutes. My experience is probably very far outside the norm. I most likely just had a run of bad luck; I know when I see reviews like this for something I have maybe already talked myself into, I think, “ah but that’s just one guy; he’s unlucky or he did something wrong; that won’t happen to me.” And it probably won’t! But given the sheer number of issues I encountered—from failing components to annoying limitations to inept and sometimes contradictory customer support (who, at the end of the day, are call-center employees and decidedly *not* HVAC technicians)—I’d urge you to strongly consider other smart thermostats. This one is just not worth the risk or the headaches.

The "smarthome" may sound like an unnecessary luxury, but certain home utility functions really do improve one's life. Automated thermostat is one of them! No more forgetting to turn off the heat or A/C when you rush out the house. No more getting up for frequent adjustments when the home is slightly cold or hot. No more stairs to groan about when your tucked warmly into bed. No more multiple unsightly thermostats. We are living the dream! Favorite features: - Away mode tracks when nobody is home and defaults to away settings - Ability to adjust temps remotely on extreme temperature days for pets - Monthly usage data report - Set schedules and change schedules whenever I want Issues: - Occasionally has very odd "learned" temp adjustments. Nest has created schedules with really high or low set temperatures. Not sure what caused this but it went away after we deleted it via the app. This has happened more than once - Historical lookback only goes 1 wk on the app I must also mention Nest has been fantastic. Almost a year in I noticed a chip on the glass face and they immediately sent a replacement. Love companies that stand behind their product. Builds a ton of loyalty!

A great purchase for any homeowner with a compatible HVAC system. Adds a nice visual touch to your wall with its high end appearance. Very easy to install, setup, and use. Learns your patterns in no time.