Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 68 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 68 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Convenient

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy compared to traditional thermostat. Took a little longer to set up than I thought it would but pretty easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google nest

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Can control over phone. Easy to use and understand

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Slam Dunk!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Practical , easy to install, and is the right price point

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. It is easy to use and works well when you are away from home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is it was a little challenging to install but I honestly think that was due to the wiring of the previous one not this product!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google nest very good. I have that and i ask for my friend. She love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    goggle nest

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love this product ability to change from app is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation issues

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and functions. You have to be careful during the installation when touching the low voltage wires. It can cause your AC to blow a fuse. You need to completely unplug your AC before installing.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit not working not connecting to internet. Help!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, Tony. Sorry you’ve run into trouble installing your Nest Thermostat. Here are a couple of troubleshooting steps to get your device back on track:

      1. Check for a W5 help code: If your thermostat can’t see any nearby Wi-Fi networks, including your own, you may have a W5 issue. To access Network settings, press the thermostat ring and open the Quick View menu. Then, select Settings and turn the ring until Network appears. If you see an Error - nest.com/w5 message on your thermostat, go to Troubleshoot a Nest thermostat W5 code.
      2. Restart your thermostat: On your thermostat, go to Settings and then Restart. After your thermostat has finished restarting, use the Home app to try to connect again.
      3. Restart your router: Sometimes a router restart can get your network to show up on your thermostat.

      Here’s a link with more details: https://support.google.com/googlenest/answer/9249211?hl=en#zippy=;

      If you still have problems, don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 4 out of 5 stars

    Recommend

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the price reduction on electricity because of this but it’s always going offline

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not self learning but it is so easy to set up automations or control it with voice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price! Like the settings and options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My new Nest

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great value. I appreciate the selection under one roof.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gadget

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had before home renovation, I love it, can turn on adjust in my bed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy finding what I was looking for. Reps were right there and guided me to what I was looking for and gave me recommendations.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick looking, eady to install. But..,intermittent issues that I never experience on the earlier generation. Trying to get a refund from google

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, DonnaG. Sorry to see you’re having a few hiccups with the Nest Thermostat. We’d be happy to look into what may be happening and get your device running smoothly all the time — when you find a moment, talk to us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Google thermostat

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item got it on sale and the town rebate made it better

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Did not work

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with the wiring in my unit. These should be Universal.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest thermostate

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iteam very sleek on the wall looks fancy and high class highly eecomended

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Product is Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Product is Great! Did me wonderz! merry christmas

    I would recommend this to a friend
Sponsored