Customer Ratings & Reviews

One of the wifi points was broken upon arrival. Customer service was TERRIBLE when trying to return the item in store. I spent >20 hours over ~2 weeks trying to setup the system before I discovered that one of the three devices didn’t work properly, thus affecting my ability to setup the system. When I went to return at 2.5 weeks, the store manager said because I passed the 2 week return policy, he would only return if had I purchased the purchase protection plan. He was also very rude and condescending. I do not feel that Best Buy cares at all about their customers given these policies and the lack of flexibility. If an item arrives damaged, the customer should not be penalized- particularly when the purchase is $200. Best Buy does not sell anything that you can’t purchase through another vendor and their customer support is potentially the worst I have ever experienced so I will not be purchasing anything from them again.

Not a fan. Barely keeps you connected room to room with the mesh program it supposedly give.

I still don't know how to set up my Google WiFi. And my chrome book signal is still Weak.

Slow routers. Kept buffering our 4k tv with nonither ddvixea connected.

We have seen some improvement with the Wifi but not as much as we were hoping.

Sometimes the satellites work and sometimes they drop.

Bought these to try and beef up coverage in my 2,000 sq ft house. Was quite disappointed. 2 of the 3 would constantly go offline. In the end i decided to return them and simply move my router more to the middle of my house.

Did not get the range to properly utilize my computer.

Needed a router. We Picked this one. It will be okay.

Pretty disappointed with this purchase, the item is supposed to be rated for 1200mbps but I only get 150 Mbps. I had cat 6 cables on it as well, but still horrible speeds, also you can't modify anything on these, can't view the configuration from a PC either, so its difficult if you need to know the ips of devices to set up your smart devices or multiple raspberry pi's. You are forced to use mobile applications to manage this system which is pretty disappointing. I would not recommend this for the users who want the most out of their plan. If anything the only people who should get this, are those who want a simplistic use but beware of the horrid speeds.

I did not use of this item and I return to store. I purchase google Mesh

They're ok, they have to be too close to the router.

Its a decent wifi enhancer, however, I had a 400 MBPS routed in the basement and I was barely able to get 50 MBPS on the second floor after setting up the Google Mesh. I returned this one and purchased a NetGear NightHawk and I get 200 MBPS upstairs!

Can’t really recommend it. Couldn’t get it to work, went through all of the steps, it connected to wi-fi, but then I get a message that it is the wrong language (?). After several attempts with the same result I gave up and returned it to Best Buy where they wanted me to use Geek Squad at an undetermined price. I bought this because they touted the ease of installation. I just kept using the one I had! I may try euro later on, but I never got this working so can’t comment on how well it works.

dont buy it. i own 4 sets of these. they used to run really good. seems like google isnt keeping up with the software. they run half the provided speed over wifi. if you contact customer support they act like they dont know whats going on, and waist your time with basic questions. its the same problem at every property i have, 4 total. i have speed tested my provider. wired over cat 5 on a home pc that was directly conected and the provider speeds where fine. also mesh hard wired speeds where fine.

they are not as good as they are made out to be by the sales people in your stores . the wifi service is much worse with the google wifi .i have tried everything i can think of tpo speed up a now very slow wifi connection,

I got this as a present because my original router wasn't great. I thought with the mesh router and WiFi points, the internet in my house would be better. However, I've had it for less than a month and every couple of hours the internet just decides to stop working and the color on my router turns red. I've called my IPS and they said there were no internet outages near my area. I would love to exchange it or return it for a better router but it says I can only return/exchange if it's within 14-15 days depending on the item. I feel like at the specific one I have is a factory defect but I'm left with no options.

Required an old iPad to set-up / install because new iPhone wouldn’t work. Signal range has improved over previous WiFi/ router but connection and signal fidelity is glitchy even to devices where the signal is strong. I really wish we had more than 2 weeks to figure this out before we return for a different product. It took 4 days to get the ISP to come to the house to check their part. (You know, everybody blames the other company).

Streamed shows are still freezing and buffering. It could be the internet provider. Waste of over $100. I’ve been out of town so too late to return

Great system, definite improvement, but puzzling signal loss. First of all, setup is a complete breeze. As long as you have an existing modem, whether personal or supplied by cable provider, you simply follow the steps on the google home app to configure the initial node, followed by plugging in the other two nodes throughout the house. There is a three minute video on youtube called "how to install and set up google wifi" that makes setup even easier. All told, it took about 10 minutes to get all three nodes set up. In our new house, the only cable outlet that works in in the far corner of our 1900 sq ft home. Our 100mbps internet plan left us with speeds around 5-10mbps in the living room, with buffering common on our smart TV. With there only being 2 of us in the house, 100mbps should be more than sufficient, so I didn't want to pay the extra fee per month to equip higher speed; instead, I bought this system to eliminate the signal loss I was experiencing in the living room. This is where expectations vs. reality set in. With my old wifi router, I was testing speeds around 110-115mbps in the vicinity of the router, even in a couple rooms over where our office is located I was getting slightly over 100mbps consistently. When I installed the google system, however, I haven't tested over 100mbps anywhere in the house, even right next to the main node. I researched extensively before purchasing this, and was confident in my understanding that there should be no signal loss for internet plans below 500mbps, approximately. That seems to be the main selling point of the mesh system vs. traditional WiFi range extenders. The reality is, I test speeds ranging from 60-90mbps everywhere in the house, although my google home app will tell me the wifi speeds are 110+. Obviously this is a big improvement, but I was still disappointed to see the speed drop like it did. All nitpicking aside, with the simplicity of the setup, the attractive and compact nodes, and significant decrease in signal loss in our common areas, I am happy with the purchase.