Customer Ratings & Reviews

Horrible. One of them didn’t work and y’all make it really inconvenient to have to return. I have to disconnect the other two after it took me awhile to connect so that I can return all together to get a whole new set when all I really need is one. I will never be buying from Best Buy again.

Getting 1/3 of my internet speed after about a month. I've missed the return window at BB and I'm now just so disgusted with this Google product. The mesh network itself appears to cover the house well, but the speeds and performance are abysmal unless I set one device as a priority device. This is unacceptable.

Without a doubt, the worst wifi device I have ever tried. Easy enough to setup, but the speeds were 75% slower than the basic modem/router from my ISP. Does not play well with Apple devices, lots of hoops to jump through to *try* to get the speeds back up to par with other solutions. Avoid at all costs.

I was deciding between this and the Nest Wifi from Google but ended up with this instead. Right out of the box, it was easy set up. The first point was connected to my existing router without and issue. The 2nd point there it wouldn't connect for some odd reason but then it eventually did and I tested the speeds and WOW. SPECTACULAR!! Prior to this, I was using a wifi extender to help me but alas, it barely did. Using the Google wifi mesh system, I was able to connect to the router without any interruption of service. My room is the furthest away from the router which is why I needed an upgrade especially since I work from home now and have to double VPN. Before purchasing, I knew that with my sister playing her Genshin Impact (LOL), my VPN would lag/twitch but now it isn't an issue anymore!! Let's see how this baby behaves in 6months to a year. I got the 4 year warranty too just in case. Hope this helps!

These are horrible. I was told by an employee that these could handle a gig no problem. I wasn't even getting 10% of what I should of been getting nor could they stop them from dropping the internet connection so I went out and bought a gaming router and also these very nice $200 Google paper weights

These really suck. I installed as directions said. Everything was connected and the device kept saying the Ethernet cable was not plugged in. Well the cable they sent was plugged in and never could get this thing to work. Don't waste your time with this chinese crap. NEVER AGAIN !!!!!

This is horrible connection is unstable so don’t waste your money

Unfortunately, they did not work the way we needed at the house.

The units don’t extend the cover much further the my Netgear router. I am sad they don’t work better. An camera outside my house does not pickup the mesh that well. Less than 50ft away through glass window.

I am not a computer person and got these only because the Geek Squad tech recommended them and said Installation was free. I am very happy with these extenders. I have a 2 story house and all my ‘gear’ (routers, WAP unit, etc.) are on the second story far west side of the house. My den, where we spend most of the time is on first floor, far east side of house. It was getting to the point where my iPhone couldn’t get a wifi signal in the den! And some streaming channels, like Paramount Plus would keep buffering or just not open. Ever since Geek Squad set up the extenders, wifi is great, streaming is very good and so we, are happy. I get my moneys worth from being a Geel Squad member and from the products they select for me and install properly.

Didn’t improve my WiFi at all, in fact it made the signal worse. Spent 5 hours and days with Google support and they were not helpful at all. Ended up returning.

This equipment does not provide a strong enough signal as stated in the description. We have a multilevel 3,500 square foot home and the equipment only supplied half of our home with a usable signal.

No review... no product received. Ordered a Jenn Aire Double Oven.. promised delivery installation date came and went. No excuses can make up for poor performance by Best Buy. Waited almost 6 months!!

I need to trade these out they hold no significant boost and very lackluster in gaming and streaming and boosting internet service throughout the house hold!

I couldn’t figure it out. When I went to return it it was three weeks later due to me working on the fires and they would not give me a refund! Super disappointing and Best Buy all around.

Total tech has now re-scheduled the install three times. After waiting over three weeks for first install date. Router still packaged on table. Upset about continual delays!

Could not connect to one of the nodes at first. Finally got the connection to work on the other. Mesh set up but only got half of the speed my old WiFi router got me. Great looking product but poor speeds.

Horrible to set up both times as I moved and had to all over again. Had to call google for help myself and the second time I had total tech call too as they couldn’t get it to work.

Did not work as main router when using LTE for internet access. I was very disappointed, plugged it in and speed was like 4 mbps. Unplugged this put my old router back on and speeds of 15-25 mbps.

I have the furthest room in my household and always got such bad connection due to the fact that router is only limited to my roommates room I was contemplating on what I should do either call spectrum or buy a WiFi extender and I was gonna get something totally different but the associate recommended the google mesh and I didn’t know anything about it but the way he explained it from his personal usage at his house I was sold but still was contemplating on spending 200 bucks on it but I bought it, took it home set it up and got the best results more than I expected I’m extremely happy with this product and I highly recommend!