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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 21 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.4 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Rated 4 out of 5 stars

    Seems like a great laptop BUT…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a counterfeit battery warning with every boot up mine(new in box) and i did a bios flash to the lastest version and the issue went away..however everytime I would log back into the laptop it kept making me reset my pin(very annoying but I use a local account anyway) I wasnt sure I was comfortable with the battery error so I ended up returning it and getting a different machine

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi MusicLover, thank you for sharing your experience. We're sorry to hear about the trouble you ran into with the battery warning and understand the frustration that can cause, especially with a new device. In many cases, a BIOS update can resolve this, and our team at support.hp.com is available to help. We’re glad you found a solution that worked for you, and appreciate your feedback. HP

  • Rated 5 out of 5 stars

    Very Solid Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it when it was 1279$ so it was a no brainer. I needed a laptop to act as a streaming PC and picture editor for my reef aquarium, and with this cpu and ram combo, I was sold. The 5060 GPU while only having 8 gigs of vram is plenty for gaming at 1920 x 1200. While it probably won't run cyberpunk at max, it will run it. So if you are looking for a good workhorse laptop, and get it on sale, then this is a solid choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Sweet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this thing up for on sale for $1300 and some change! So far it has been nothing short of amazing! I had an omen back in 2000 had at 10th gen intel with a rtx 2060 300hz screen that was also amazing! Its nice to have a nice computer with nice specs at a decent price. Runs everything flawless got rid of my onexplayer f1 pro. Loved the handheld aspect but performance was lacking. Had to have a good experience on Doom: The Dark Ages its perfect. Didnt feel like building another computer but i def trust hp and the omen line up! Glad i didnt jump for the transcend model underpowered gpu in exchange for slim and oled not worth it! Port selection could be better but for the price no complaints. Dont give a crap about battery life play plugged in or dont play at all its a gaming laptop

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    In a way its ok at best…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is hyped up for its “amazing fan” that is has to keep your laptop cool at all times … this laptop gets so hot It couldve burnt a hole through my desk. Another thing is the battery life is so short you go from 100% to 20% within minutes. My account seems to get logged out so I have to constantly resign in to enter my pin to get into my laptop. All of this happens even when you have absoluetly no games downloaded yet. Not sure why not a single authetic review video was made.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop, but only for the right price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop on sale for $1279, you cant find these specs for less than $1300 currently. The laptop isn’t perfect but, in my experience thus far, its a great laptop. It crushes any game I have thrown at it on high/ultra depending on the title. Like someone else mentioned, the screen does have some sort of weird aspect ratio which I eventually got used to. It is loud when gaming but its trying to keep everything cool in a small space… noise levels are within my expectations; cant really hear it with my headset on. If you can get it at or under $1300, its a good deal. At almost $1600, I would rather spend the extra money for a lenovo.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop - Small problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen looks great, games run great and the fans arent loud. The biggest problem is that even with browsing the web,the laptop gets hot. Also, the battery is horrendous. It might last 45m - 1hr depending if you use eco mode.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable Laptop for College Architecture

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Arch. programs and software, runs quickly. Speakers are quiet and screen doesn’t get very bright but this laptop makes up for that in processing power and loading speeds. Well pleased, but wouldn’t use this as a personal/lifestyle computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop (weird screen size)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop for the price! It can play Cyberpunk 2077 on 'Ultra' without any issues. Only thing to be aware of is the aspect ratio. The screen is more square than most laptop screens/monitors so some games/apps may not display correctly (Magic: The Gathering Arena for example). Highly recommended otherwise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Gaming Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming laptop for both performance and value when under $1,300 when It's on sale. Runs all games very well. The keyboard surface does not get too hot when gaming. The battery life is decent, lasts up to an hour browsing the Internet. The laptop also equipped with a webcam privacy slider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price point, very happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid performer, good for the price. Does everything we were looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no need 4 more

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this one solves all my gaming needs no need to go high in performance with games that are within 2020 to 2027 i woould say!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, smooth, great value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for my interior design business. My design software runs so smoothly and fast now. Great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is decent, plays the few games i do play with out an issue, so far its been pretty flawless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best under $1300

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant beat this for the price. Gets a little loud on ultra settings though. Keyboard is really nice. A lot of power in this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend but it do get hot turning the fan also help overall good laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer my wife loves it would deff recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an amazing computer definitely worth the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience with BestBuy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ASUS FIG 16. First time opening it it had a screen issue. Then I returned it and got this. There is no hole to PLUG THE CHARGER IN??? HOW IS THIS EVEN POSSIBLE on a laptop. This is ridiculous they are theives. This is the worst place to buy a laptop.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Thank you for taking the time to provide your feedback, Salima. We understand this can be frustrating, and it’s easy to miss a feature during initial setup. For this product, the charge port is located on the back side of the unit. For additional context, please refer to Page 6 in the User Guide, which can be found at support.hp.com or in the HP Documentation app, which is accessible from the Windows Start menu. If you need further help, please contact us directly at support.hp.com, where we are available and happy to assist. HP

  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop worked great for about 2 weeks and then wouldn’t stop turning off on its own and restarting. Will be returning it.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi ComputerGuru, we’re sorry to hear the product didn’t meet your expectations. We understand how frustrating it can be when a product doesn’t work as intended. Although you may have already returned the item, our support team is always available should you need assistance in the future. Feel free to visit support.hp.com for help with troubleshooting, repairs, or product guidance. HP

  • Rated 4 out of 5 stars

    Good laptop but not upgradeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Omen intending on throwing in a 4TB NVME to increase the storage sine it comes with 1 1TB NVME. There is a 2nd NVME sloe but it only supports 2230 NVME and not the more common 2280 form factor.

    I would recommend this to a friend
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