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Customer Ratings & Reviews

Your price for this item is $1,419.99
The comparable value price is $1,499.99

Customer reviews

Rating 4.6 out of 5 stars with 108 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-108 of 108 reviews
  • Rated 1 out of 5 stars

    Worst customer service ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this laptop on August 26 with a promised date of delivery of August 28. The item never shipped. Contacted BB (which was no small feat). They did not have one to ship to me so my only option is to obtain a refund. I was told I would hear back from someone from BB in the next 48 to 72 hours regarding my refund. I don’t understand how hard a refund is. I did not receive a product I paid for, just credit my card back. To date, I still have not heard about my refund. Worst customer service ever.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP OmniBoox X-Copilot+ PC 17.3

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not crazy about the keyboard and I've had trouble getting my apps to work.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Body is not good, no back light in keyboard, mouse pad is poor and keyboard is bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad machine.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending over 40 hours online with tech support from Best Buy, T-Mobile, and HP, the machine was determined to be defective and returned to the store. The one star is too high.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this and don't buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible the keyboard does not communicate with the processor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    OWNER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY SATISFIED. WORK GREAT. SPEED AS EXPECTED. WOULD BUY AGAIN.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from geek squad. Beautiful store.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Specs are not accurate

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already hate it after using it for 2 hours. First thing, Frequency is just 2.2 GHz, not 4.8 as written in the specs. But the biggest disappointment for me is the battery life. After using it for 2 hrs, it used up 20% of the battery already. In short, the battery life will just be 10hrs, not 25.5hrs. The main reason why I bought it is because of the "very long" battery life. I am so disappointed that I want to return it asap.

    No, I would not recommend this to a friend
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