Customer Ratings & Reviews
- Model:
- SMART TANK 651/7XV38A#B1H
- SKU:
- 10757530
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried three different printers and have yet to get any of them to work with my computer. All I hear for you employees is I am sorry.
No, I would not recommend this to a friendVery Slow Print speed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s little easy to set up, but print speed is slower than snail. If you have to print multiple pages and to have coffee place near by, you could get a coffee and come back and you wouldn’t have all your pages printed. I expected faster speed with $400 plus price tag, but really disappointed in the print speed. Good thing is Ink level is always visible so you know when you need to get more ink. Ok print quality not as good as $400 plus printer should have. Over all, I wouldn’t recommend to spend this much money on this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints so slowly. I can certainly understand why this would be an unwelcome surprise, especially for a printer in this price range. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer is a lemon!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp support will not help either. The black cartridge has been changed and it wont print black. I haven’t even had the print a week once it started having issues.
No, I would not recommend this to a friendBad purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Consider buying another printer. I had to bring it back. I was weeks post operative from a hip surgery and did not appreciate the printer- non starter.
No, I would not recommend this to a friendNot the best print quality.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality is not as precise as an ink jet from HP.
No, I would not recommend this to a friendPrint it! Sleep better by dumping the brain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So smart as we prepare changes in health insurance, banks changing names..argh! Print it. Tax time will be evidenced donations. Easy, and Joe, my Tech was right on you teach me how.
I would recommend this to a friendDissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied wit customer service for management .over returning a defective printer.at this time I will not come back to store.
No, I would not recommend this to a friendTerrible Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this printer. You have to install the print heads. It at times makes a high pitch penetrating noises. I’m constantly getting error messages. Printing double sided pages one must run the paper through twice. It prints all odd pages then you have to reinsert paper for the second side. For the price of this printer I’m very disappointed and wish I could return and get a different one. I should have gone with the printer I originally researched, and not the one the sale associate recommended.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can wholly understand why high-pitched noise and frequent error messages in addition to your being dissatisfied with some of the printer’s features would be a tremendously frustrating start to owning the device. I want to help you resolve this situation, so I’ll suggest a resource and some information aimed at making that happen.
I can’t tell from your review what’s causing the noise or the error messages you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
feeder stop working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the feeder on the back is not good designe get the one with front lode papper tray
No, I would not recommend this to a friendJUNK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jammed every time I tried to use it, after 2 wks I returned and got a different printer.
No, I would not recommend this to a friendJust Stopped Working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working after a few months. Keeps saying there is a jam obstructing the printhead when there is none. Defective design.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm incredibly sorry to hear about the constant paper jam error. Certainly I can understand how frustrating it was. This is not an experience we at HP are aiming to provide, so let me try to help you in this situation.
When it comes to the paper jam error, this document may prove useful in resolving it. To access it use the following link:
- Paper Jam Error Fix: support.hp.com/us-en/document/c06279826
If the issue happens to persist, please don't forget that you are always welcome to contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not retain the ability to print good quality pictures. Now made totally out of plastic, quality not what I expected from HP. Very disappointed and looking to replace
No, I would not recommend this to a friendSmudges of ink
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer makes big ink smudges on the paper. Also, the yellow color does not print well.
No, I would not recommend this to a friendThis Printer Sucks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer sucks. It's a piece of junk. It has many problems.
No, I would not recommend this to a friendRegretted Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer as a replacement for an all-in-one Epson printer. I got this printer home, plugged it in and printed a test sheet. The next time I went to print a document the printer didn't work due to a variety of issues, including canceling the job and randomly giving me error codes about the ink tanks. HP support offered to send a new printer, but I am out the cost of the ink that I put into the tanks. Overall, I am clearly regretting this purchase and am disappointed in this product.
No, I would not recommend this to a friendIt prints fine..
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer; sucks it does not have a LAN connector nor does it double-side print. What kind of printer does not do double side printing?!
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst printer purchase. Every time I print I have to reset the printer connection settings and hard reset the printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is so upsetting to hear that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Due to the vague nature of the issue, I would suggest contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
HP Smart Tank Plus 651
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest hunk of junk I've ever dealt with! Only worked once then problems with print heads and automatic paper feeder and no one would help during covid of coarse, so warranty run out and to bad so sad is all HP had to say. SAVE YOUR $500.OO, this is the worst of the worst in printers. All you get is foreign people answering the phones that you cant even understand, and sorry, so sorry. HP does not have your back on anything EVER!
No, I would not recommend this to a friendRequires constant cleaning & realignment
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires constant cleaning and re-alignment, and still doesn't print pages without issues. I've had this 4 months, and we use this maybe once or twice a month. It worked fine for the first month, then it started having issues. It always prints with gaps and faded areas. You have to run two different cleaning runs and the realignment process before each job to get it to print a visible document. But even after the cleans and alignment, there are still some faded spots and blank lines.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has started rendering prints of poor quality, and that it requires cleaning and realignment so often. It’s easy to understand why this combination would be tremendously frustrating, especially considering the print quality issues remain. With that in mind, I’ll offer some resources and information I hope will help.
I can’t tell from your review what’s causing these problems or why the quality issue persists after the remedial actions, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don't buy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting it up is very complicated. It just keeps going around in circles and wastes a lot of time which could have been used better elsewhere. Then after you finally get it to work, the next time you try to use it, you have to start all over again because it doesn't work again... Very frustrating. I use my old printer. If I could take it back I would.
No, I would not recommend this to a friend