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Customer Ratings & Reviews

$329.89

Customer reviews

Rating 4.2 out of 5 stars with 961 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 961 reviews
  • Rated 5 out of 5 stars

    printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good printer, it has everything that you need and so easy to used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer for home use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic home printer. Easy set op and operation. Compact size is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for price. Goodbye cartridges.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really liking this printer so far, I like the tank system for cartridges. It was pretty easy to set up and fairly user friendly to use the menus. Time will tell how this holds up it’s only been a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for everything I need it to do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was pretty easy. I found out that others problems with getting it to print right away had to do with popping down of the weird looking blue thing that goes on top of the two inserted cartridges inside the printer. Once I thought it wasn't working when i send a print job as it displayed on my laptop that it wasn't connected to it, but it printed after all, just give it a minute to process. It appears a lot slimmer than my old printer and is very easy on the eyes. I haven't used all of the functions yet but it seems to be going pretty well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    East to set up printer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and get running. Printer and scanner work well with only a few problems in learning how it works. A printer is a printer pretty much. Not much to rave about. It does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Teacher Printer Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a teacher and wanted something that printed color and black and white at home. But i also wanted something that was not going to cost a fortune for ink, that wouldnt run out of ink after a few pages of printing and that could perform at a average speed and not take forever to print. Well I absolutely found everything I was looking for and more with this printer! It is the absolutely dream printer for my purposes. Ink last a very long time and when ive had to refill ink i was able to buy the ink for next to mothing prices. The printer itself was a great price and i tell friends and colleagues all the time about how happy i am with this printer and recommend it to other often!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value, long ink life and excellent qual img

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and efficient, but difficult to keep connected on wireless. Also will lose connection overnight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome oroduct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the HP Smart Tank printer for a few months now, and I can confidently say it's one of the best investments I’ve made for my home office. The setup was incredibly simple—HP’s step-by-step instructions made the whole process smooth and stress-free. The print quality is outstanding, whether I'm printing documents or full-color photos. Text is crisp, colors are vibrant, and there’s zero smudging. But the real game-changer is the ink system. The refillable tanks are super easy to use, and the included ink bottles lasted me way longer than I expected—I've already printed hundreds of pages and still haven’t run out! It also connects seamlessly to Wi-Fi and works great with the HP Smart app. I can print from my phone in seconds, which is a huge convenience. Plus, it's surprisingly quiet and fast for such a compact machine. If you’re tired of constantly replacing cartridges or dealing with unreliable printers, this is the one to get. HP nailed it with this Smart Tank series!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use and easy setup , good quality print

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    So far so great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a great buy I was a little skeptical when I originally bought it but I’m impressed with it. I have done a great deal of printing since buying and setting it up and according to the tank I haven’t even made a dent in the ink we will see if the tank lasts two years like they advertise at Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP super tank ink printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of this printer was very intuitive and straight forward. I couldn't give it a 5 star because it occasionally goes offline on it's own and will not print during this time. I have been able to work around the issue by turning the printer off and on. Other than this one issue, I love the printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Great printer, I haven't had a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tired of cartridge printers that stop mid-project.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed the directions to set it up, and it worked properly the first time! The large tanks give me hope that I won’t run into the big issue that small cartridge printers have…a low color cartridge stops black and white printing!! (Picture angry emoji here!)

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Good quality printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very effective, the quality of the printer is great, however was a little complex for me to configure and activate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer and easy to use…and came with an exception amount of ink….no more expensive cartridges. It was a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    judy w

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and good quality printing, need for ink reviews is very good

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    New HP Tank is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works as described, everything looks very good. Printing and scanning are both good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am really enjoying this printer and its capabilities. It was easy to install and get running. The inks were also easy to load. I love being able to print from my phone. The speed is good for being the only user.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Nice printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was fairly easy to assemble and get going. So far we have only had 2 issues with it and one of the it had to be unplugged in order to get it to print from a wireless device. On another occasion I was also instructed by the printer when it wouldn’t print to remove and check one of the print heads. It was easy to do and I found nothing wrong with it but I had to do it 2 times to get the printer to come back online and print. Hopefully these are one time events. The large print tanks are great and are very easy to fill. I haven’t had to refill them and suspect I won’t for a long time since there’s just 2 of us that use this printer. The quality of the paper printing is good and the colors are very nice. I have not tried to print any photos yet but might try that just to see how it works. I generally don’t use a printer to print my photos but send them to a printing service especially with my previous printer which the ink was very expensive. The refills on this printer seem very inexpensive in comparison. Hopefully the print heads, which look a lot like another printers ink cartridges, will last quite a while. One negative thing I have seen is that it is slow to print if it hasn’t printed in a while. The printing speed on it is ok but not wonderful. The unit is very sturdy and fit into the place I had my previous printer. The scanner is very nice in that you can use it wirelessly and not just from a computer but from a phone or tablet. It has several locations that you can have the end product of the scan end up, email, Dropbox or a hard drive location if you have one saved. The paper tray is not huge and holds maybe 30-40 sheets so that’s a little bit disappointing. I’m not sure why they didn’t put the paper feed into a drawer under the paper output. It could have held more paper and not been a dust collector like it is mounted on the back. I have not used the fax but I did notice that when I went to plug it into a phone line that there is only one jack and that is an input. So if you need a phone and fax, you need to get a phone line splitter. We rarely need a fax and if we do we’ll just plug in the phone line to it. Overall I’m pretty happy with this printer although while I was writing this review I decided to try the sheet feeder and scan from my iPad and the printer locked up again. I unplugged it as it was stuck in shut down mode for quite a long time. When it came back up I scanned from my iPad from the sheet feeder and it worked ok. I feel like the pages were just a little tilted to one side and there was a small black mark at the bottom of each page that’s not on the scanner bed-so they didn’t feed quite square. I do feel like the software side of this printer is a little bit difficult to get everything set up and working and can be a little time consuming. But as of now it all seems to be working well.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    All in one print is good quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Print quality is good, but it is a bit slow when printing.

    I would recommend this to a friend
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