Customer Ratings & Reviews

This head unit installation was very tricky and Loren Smith nailed it! Sony XAV-9000ES head unit in a Honda s2000??! Yup!

The installation and customer service was excellent. The stereo isn't quite as good as I thought it would be

Very clean installation. The kit was tight and it looks great.

My install was fantastic. Russell did an amazing job and even offered to clean my battery terminals since they needed some work. Highly recommended!

Brought my truck in for a free install of my Kenwood Stereo. He did a fantastic job and had to trim my dashboard cover some and it looks factory! Less then an hour and I was on the road with Apple Car play in on older Ranger! Love it

Was looking for a new radio system and Guz from the geek squad team helped me pick one out perfectly. He even set me up with an appointment on the spot. He was transparent and installed the new system for me. The new radios is amazing and I give Guz 5 stars as his customer service skills and installation skills were on point. Thank you Guz, amazing job!

Ashlee installed my JVC KW850 in-dash dvd system and backup camera perfectly! She communicated well and advised me to purchase the right/necessary parts to work best with this unit and specific to my Lexus SC430. I’m so happy with the new system!

Those guys were there to help me with any questions that i had.i will go back to them for any further car stereo installation.

I have always been one to read and write reviews ....I believe in customer feedback 100%...dillan at the tampa dale mabry geek squad was very quick and professional when he did the install on my 06 jetta he even installed wired mic and aux cord at no additional cost ....I would highly recommend dillan to do another one of my installs! Good job Geek Squad!

I had a good install experience. The tech was very knowledgable and explained everything thoroughly. Good and bad. Took a little longer than expected but I was next door having lunch so it didn't matter. I rather it take longer and get done right. I plan to go back to get a back up camera installed in the future

I recently had a disappointing experience with Best Buy’s stereo installation service. I purchased a refurbished, “excellent” condition stereo, but when I arrived for my appointment, I was informed that several features would be disabled unless I paid extra. After waiting almost two hours, I was told the stereo had deep scratches on the screen and that installation couldn’t continue. Ultimately, I ended up wasting my time and feeling misled about the product’s condition and additional costs. This experience has definitely made me hesitant to return for future services.

Jose did an awesome job installing my radio!!! He is very knowledgeable, and professional!! I highly recommend Jose and the geek squad to all my family, and friends!!!

The agent did an amazing job on my camaro spent alot of time to make sure it eas good kevin is great it was a real tuff job but he made it work

Upgrading to a double din touch screen was a great move, and the Geek Squad techs did a wonderful job on the installation.

I worked with Frank from the West Covina Geek Squad to install my new Kenwood head unit, 4 speakers, and hard-wired front/rear dash cameras in my Acura TSX. Frank was super knowledgable, friendly, passionate about the quality of his work. I am very happy how everything came out! Thank you Frank!

I gave the installers to install in my vehicle: I purchased the following items from Crutchfield: a Pioneer AVH AVH-4201NEX receiver kit w/ Pioneer ND-BC8 rearview camera, handsfree microphone, the 16-piece connector kit for car stereos, the Metra AFDI 5V 12V-5V converter for Ford Amp, the Metra 95-5818 Ford Truck DD mount, the Metra 70-5517 wire harness for Ford 98-03, the Universal OEM DIN tool pair for factory radio removal, and the installation Mastersheet for my vehicle. All of these items were still in the original shipping box when I handed it over however, by the time I returned home from my cross-country trip, the handsfree microphone and the mounts were missing from my box. The installers were apparently too lazy too use them for the installation. They had to remove a previously installed Pioneer system which incidentally had the exact same handsfree mic but instead of replacing the 10-year old mic and installing the new one in a more convenient location (or simply asking me what I wanted) they chose to leave the old one with the broken mount in place and kept my new one. As for the mount, one of the installers told me it just, "didn't look good when they put it in." It was 8pm, dark outside, and I'd been there for four hours so I took their word for it but when you look at the pic it clearly looks awful aside from the paint that they scratched off my car. I think that they were in too much of a hurry to try and rush through my car and messed it up. They did offer to spray paint it to fix it but I don't want my car spray painted because I expect they'll do the same half-assed job they did in the first place. It should be replaced not spray painted. They were both far too concerned with the vehicle they were working on before mine, a classic black, Dodge Charger. They put drop cloths to protect the interior floor mats down for the Charger and took great care with that installation. My Ford Expedition was a different matter; I didn't get any interior protection for my tan colored mats and their feet were all over the doors, no care taken by the installers whatsoever, they left the interior lights for four hours and had to charge it just to get my vehicle started again. In fact, I ended up having to buy a new battery on the road even though I'd had my car serviced at the dealer earlier that day because I knew I was leaving town the next day. The installers also left wires hanging so low that my foot got caught on them whilst I was on the freeway a hundred miles away. I had to pull over, and stuff them where I could. Keep in mind I'm in a wheelchair and alone. Then there's the issue of the camera. Having paid an additional $129.99 to have the rear camera installed they could have at least placed it in the proper location for an SUV. According the the instructions provided in the original box, the ND-BC8 camera should be placed at the top of the rear windshield and not on the license plate. I'm in a wheelchair and every single time the rear door of my SUV is open or closed the rear camera's position is changed making it pointless to use. If this wasn't enough of a problem the system just shut down and turned itself off while I was using the navigation system connected to my iPhone. My phone itself worked just fine. I didn't have any service outages, drops, or gaps with my phone. But the receiver shut down and restarted completely by itself eight separate times, for no reason, in metropolitan areas like Dallas. The only problem I had with my phone was after I'd driven several hundred miles that it did get extremely hot but I couldn't unplug it because and remain connected to Apple Carplay. I discovered later that the installer should have mentioned this and given me the option of wireless installation but again he was in a hurry, too lazy, or my vehicle wasn't expensive enough, or he simple couldn't have cared less who knows, I'd told him several times that I was driving 1,700 miles. I ended up purchasing a dashboard mount for my phone to substitute for the almost $1200 I spent on an unreliable system because of shoddy installation not to mention the interior damage the Geek Squad also did to my dashboard, and the $5.00 on my receipt for some type of equipment, completely unknown and unnecessary.

First time best buy radio install. Install went great and radio looks awesome. Had to go to Kalamazoo, MI because my local BBC was booked for 3 weeks because of the holidays and free install black Friday special. The person was very nice and explained things very well.

Geek squad did an incredible job on my car. Perfect fit and looks like it came from the factory

I had my new in-dash android auto stereo Geek Squad team and experienced quick and professional results!

Install took just an hour. Everything I expected. Very nice install and perfect match to car.