Customer Ratings & Reviews

Wasn't happy with the factory radio so this choice was a no brainer

Landon was great. Fast and professional. My new stereo works great!

The install took a little over 2 hrs due to fabrications with my truck! But it went ok.

I was turned away the day of. I assumed I got refunded but now I think I should verify it because I received this survey. So I ended up setting up the stereo myself with no previous experience. It’s working great by the way.

John was extremely knowledgeable concerning the pr

Best Buy car audio guys are the best! They did an amazing job!

Very good, professional and clean. I love their work

I waited a month to have the "expert" at a store 45 miles away do my back up camera install. Within 1 hour of use, the whole system went dead. A day later, still dead. Very disappointing. I waited a week for the original install just to find out I would have to wait a month to have the back up camera installed. Now I have to have a 3rd appointment to fix what they broke? Ugh!! Also, from the original install, the bezel around the stereo was perfect. Now it rest about 3/16 of an inch to high on the top. May not seem like a lot and it doesn't have that clean, professional look any more. Very sad.

Worst experience ever. The guy called me every 30 minutes with a new set of issues, followed by asking if I still wanted the install. He clearly had no desire to install this at all! He broke the clips that held my climate control in the dash, which is now sticking out a good inch and a half,he missed screws in the speakers that now rattle, and put the CarPlay connector through the center panel in such a way that the plastic is permanently buckled- he could have gone through the glove box easily. Would never recommend any installation work at Willow Grove.

My receiver had to be modified to fit. Although the installer was very professional, he cut a little too much of the original casing. I accidentally pushed a CD through the opening.

2 appointments, 4 different times with the installation person and some of my features still don’t work. He didn’t order the right harnesses first of all, missed ordering 2 different things that was needed, got those ordered and went back and the radio works, but XM doesn’t or my DVR, hand controls on the steering column some work and some don’t. Told me my time slot was up and I would have to come back!

First the appointment was set for 3:00 my wife showed up there at 2:45 and was told the schedule was messed up and they would get to it as soon as they could. So Jeep finally went in about 3:45 Then when she got home and I looked at it. It seemed to be a rushed install the gaps on the sides of the radio were there install kit mounts are way off. One side even all the way down the other side starts out small then gets bigger as it gets to the bottom. Would expect better from professional install

The installer told me that they couldn't align the radio because it's not made in the U.S. like Kenwood, Sony, and Pioneer *facepalm*. Then proceeded to tell me that they cannot do an install with out completing it ( just asked for wires to be dangled because the guy refused to install a back up camera) but yet, couldn't fit the kit which left a huge hole on the dash board. Then on my way home, the driver side pillar came off, where the installer mounted the external microphone. I'm returning to this store and talking to someone more knowledgeable....

Terrible installation of an Alpine - 7" - Android Auto/Apple® CarPlay™ - Built-in Bluetooth - In-Dash Digital Media Receiver - Black in my Toyota 4Runner. Installed in Winston-Salem, NC, in January. By October, the unit is loose and unaligned. Not user error, after touching the buttons along the bottom a few times, the unit became loose.

Geek Squad @ 2800 N Central Expy, Plano, TX 75074 completes car audio installations like this: they cut ignition switch and various other wires behind the dash to where your car won’t start and the dealer reveals the cut wires. Then, they claim they aren’t the ones who cut wires. Have had the vehicle since 2011 and have never had work done on it aside from oil changes. Don’t make the same mistake we did trusting “Geek Squad” to work on your vehicle. I wish we had gone ANYWHERE else.

Tried a couple of times to get this cancelled since I installed it on my own. Canceled the appointment as soon as I can. Your customer service couldn't understand that I want this service cancelled and want my money back. There's some sort of issue that this couldn't be cancelled because I went ahead and got the Dashcam install done but I want this service cancelled, Both services were purchased at the same time. Emailed [email protected] and I'm still waiting for my refund for about 3 weeks now.

2 deep scratches are in my front dash!!!!! Im so mad!!!!!!!!!! I have a video of a perfect dash in the parking lot of best buy minutes before my appointment, unfortunately I didn't see this until I got home, I was more concentrated on the actual area the work was done at. Plus the flap was up, I guess to try and hide the damage.

They didn't test anything. I caught some of it there but Android auto is completely non-functional (like the biggest part of getting this deck!!). I tried to call 3x to get an appointment to have them fix it - BB told me I need to show up and just wait for them regardless of who may be already scheduled. They were very proud of how fast they installed this deck however...unbelievable.

My appointment was cancelled. So, I found a Best Buy that had a time slot available on the same day. I had issues with the finished product. My radio had dents on the face of it. It wasn't flush. The installer did a terrible job.

Poor Quality installation. Technician damaged and cracked my dashboard in several places and used the desert heat as an excuse.