Customer Ratings & Reviews

Tried a couple of times to get this cancelled since I installed it on my own. Canceled the appointment as soon as I can. Your customer service couldn't understand that I want this service cancelled and want my money back. There's some sort of issue that this couldn't be cancelled because I went ahead and got the Dashcam install done but I want this service cancelled, Both services were purchased at the same time. Emailed customercare@bestbuy.com and I'm still waiting for my refund for about 3 weeks now.

2 deep scratches are in my front dash!!!!! Im so mad!!!!!!!!!! I have a video of a perfect dash in the parking lot of best buy minutes before my appointment, unfortunately I didn't see this until I got home, I was more concentrated on the actual area the work was done at. Plus the flap was up, I guess to try and hide the damage.

They didn't test anything. I caught some of it there but Android auto is completely non-functional (like the biggest part of getting this deck!!). I tried to call 3x to get an appointment to have them fix it - BB told me I need to show up and just wait for them regardless of who may be already scheduled. They were very proud of how fast they installed this deck however...unbelievable.

My appointment was cancelled. So, I found a Best Buy that had a time slot available on the same day. I had issues with the finished product. My radio had dents on the face of it. It wasn't flush. The installer did a terrible job.

Poor Quality installation. Technician damaged and cracked my dashboard in several places and used the desert heat as an excuse.

They installed the stereo while I was at the gym. Then when I was done, I came back and there is a new stereo.

Install team are Pro’s. Returned car as if it came directly from the Honda manufacturer

Daniel at Best Buy Humble was the technician I dealt with, and he was friendly, knowledgeable, courteous, and professional. I had a head unit installed that I was totally unhappy with, which I returned and purchased another to be installed. He was my installer for both systems. The installation in both cases was performed in less time than estimate and was a very clean install. The unit I returned was removed, boxed up and returned to the customer service by Daniel, and he got all taken care of without me having to go into the store's customer service desk. When installing the bluetooth microphone in my truck, I requested that he try to install it in the mounting location of the oem microphone. Although it couldn't be installed inside the original mounting, he was able to put the new one on the cover for the old one in a way that didn't look unattractive, or inconvenient. I also discussed future addition of a backup camera with him, and he was very helpful with recommendations for what I am looking to achieve with the addition of the backup camera. He took the time to do a clean install and discuss the future additions I may add to the system. He did not rush me, and was excellent in making me a happy and satisfied customer.

Works perfectly and the customer service was second to none.

Installer was very knowledgeable and helpful when I can get a hold of them. However, the equipment was not as good.

Lakota was great! Explained everything thoroughly. Explained different upgrades. Very knowledgeable. And I love the end result.

I had a late after noon appointment, 3:45 PM, I drove 130 miles to be there on time, and showed up at opening at 10: am, I was hoping I could get the instillation done early, because I wanted to be home in time for a NFL play off game, and I let the installer know I was in town, and he said he would call me if he had a cancellation, And he did one hour and half later, And he did the job, and showed me how to use the product, and helped me pair up my cell phone to it. My only regret if I should have bought a model with a volume knob, adjusting volume when driving is a pain.

Great service! They were very nice guys. They explained how everything worked! Very nice and knowledgeable!

Geek Squad (Duluth, MN) installed a Kenwood stereo in our old hunting truck (2007 F150). They completed the job in a professional and timely manner. They even offered to show me how the new install worked, which I declined, but they said if I ran into any question later to give them a call. Would use them again!

The install was quick but not all panels were put back completely due to broken clips from the install. Nothing too bad though

Pros:The service was friendly and informative my technician answered all my questions. The final result for me was a very clean install of the screen radio that would look stock if I didn't know better. Only one extra part had to be purchased day of as the in store cashier had forgotten to order it before the service the technician was able to grab it and explain why it was important. Cons: While not the fact of the technician this is a time consuming process I would highly recommend getting someone to come with you in a separate vehicle so that you are not there the whole 2 to 3 approximate hours. Failing that bring a book or something to watch for the duration. The waiting area was rather small and a bit uncomfortable to sit in for the duration of the install but that is the fact of the store owner not the technician. Overall I am very happy with the results of my installation.

I had an appointment to install a new car radio but the required install kit wasn't in stock. Another week wasted while the kit was shipped. This should have been explained to me at the beginning. When the install happened, it was professional and Virgil explained the unit to me to my satisfaction.

I could not be happier with my new stereo and sub. My factory radio was acting possessed - and we all know what going to the dealer would mean $$$$. But an aftermarket stereo pushes just a little more so my factory speakers came alive! Then we added the subwoofer! I'm in 90’s heaven. It reminds me of when I had 12 or 15” speakers in a HUGE box in my car. BUT, to be clear, I got the 8” hideaway for my little car and that's enough for me. I'm not rattling windows or disturbing anyone as I drive down the street, but it sure sounds great in my car. My new stereo has a toggle switch so I can turn the sub off when I have my pup in the car. She likes podcasts anyway.

I couldn’t be more impressed with their friendliness, their knowledge, their desire to please, and their professional demeanor.

Geek Squad you ROCK! They are highly trained and made perfect recommendation.