Customer Ratings & Reviews

This was the second installation of vehicle audio equipment at the Best Buy on E. Stone Dr in Kingsport, TN. The first was a Christmas present for my grandson. It was excellent. This installation was just as good, if not better. The installer is highly knowledgeable, knew exactly what my '98 Ford pickup needed and any potential problems, and finished in a very good time considering the in-dash modifications he had to make. When it was finished, he briefed me on all the functions of my new system, and the installation final product could not have been better if it was a factory installed original. I have had after market installation before from the now defunct Circuit City. This Best Buy puts those guys to shame. I can't say better good stuff about about them except 5 stars isn't enough.

Great! Did a great job. Very professional and quick

Very great service thank you for the job your company did fast service

I don’t know the guys name who did mine, but he’s was the kind of guy you knew immediately was good at his job and there wouldn’t be any issues. Sure enough, 90 min later I left with a perfectly flush, new stereo and a pair of new speakers. Six weeks later, no issues at all. So yea, I would highly recommend this service if they’re all like him.

Very good service very satisfied with the work that was done

Install team was pleasant and got the job done. Waiting areaa could be better and access from store should not be locked.

He did such a great job that when i had to remove the dash cam (to put in another car) i struggle for a soild hour + and what ever sticky stuff they used i could not get the same result

The customer service was absolutely incredible. They were polite, educated on the product and patient. With two phone calls I was able to order everything to the store and make an appointment for the free installation. This doesn't get any easier then this!

Tom did a GREAT job at helping me out with multiple issues I was having with a stereo system. He really went above and beyond to help me out, including working overtime to troubleshoot and driving to another store HIMSELF to exchange a defective unit I received. He even used some extra time he had to do some light cleaning in my vehicle because he felt so bad with how much time and effort I had already spent on the many issues I have had with Best Buy and this product. He was kind and polite, and if he didn't make me feel so hopeful that he could help, I definitely would have returned over $350 worth of products because I was so frustrated with all of the issues I was having. Tom deserves a pay raise because you don't want to lose a good employee like him.

Fantastic service and solid expertise. Got in and out on time!

I was very impressed with the professional stereo installation that Ashlee did in my car including steering wheel controls. Everything works perfectly and looks great! She took the time to connect my phone to Bluetooth and show me how to operate the system. She is an expert and took the time to do a good job! My car is old and plastic trim gets brittle so I was worried that parts might get broken during installation. She was very careful and nothing was broken. In fact, I stuck a piece of cardboard in the dash to stop a rattle. When I got the car back, the cardboard was gone and so was the rattle. All the wires were neatly tucked out of sight, I would not hesitate to bring any of my vehicles back to Ashlee Burnett to have her install any type of stereo equipment, speakers, backup cameras or anything else.

Super helpful and professional tech. Great with consulting and installation. Service with aloha.

Amazing service. The guys were great and went above and beyond. Highly recommend.

I had my in-dash master unit installed somewhere else and it didn't work right. I went to Best Buy and the technician reinstalled the unit. He was very professional and straightened out all of the problems. He connected XM to the existing factory antenna, moved the phone microphone so there wasn't feedback, and got the steering wheel controls working. I am very happy with the service that I got.

I had an in-dash nav and rear camera installed. It was done in record timing and done professionally. Looks like it was stock. Very friendly and informative employees. I didnt even know Best Buy offers these services but glad they do. Cant beet the price either.

This was my first time upgrading an auto stereo system and had a lot of questions. Manny was awesome in helping me through the process and making the experience as easy as possible - everything from ordering the equipment and picking it up at a local BestBuy to find a suitable time for the install. In fact, when the original appointment at another BestBuy location had to be canceled, Manny stepped in and made time to squeeze us into his schedule. When I needed to make a follow-up visit to tweak one of the equipment, he was able to promptly provide the support we needed even though it was very close to closing time. All-in-all, it was an excellent experience from start to finish and I would highly recommend Manny and the Secaucus store.

The agent that installed my car stereo did a phenomenal job. It looked great. It sounded great. He spent the time with me to teach me how to use the system. I could not recommend them enough.

Purchased a new radio for my vehicle and went with Best Buy because they had the radio I wanted, were comparable in price with Crutchfield, and the install was free. Saved me the hassle. They scheduled and 1-2 hours to do it but since I was the only vehicle in the shop at the time, two employees worked on it and got it done in about 45 minutes! It was a clean install and everything worked fine. The only problem was they did not tell me how to set up the bluetooth. (The settings option on the radio was not available.) I had to go to the website to read the detailed instructions to find out that I needed to engage the emergency brake a few times to get the settings option to pop up. Easy enough once I new what to do. Other than that, great job.

Reasonable and knowledgeable people Good customer service and service

The Best Buy worker who installed my car radio/dash demonstrated excellent customer service, despite recent shortages on his team and other regional Best Buy stores. He also took the time to explain the issues he had with my car and how this could be remedied in the future.