Customer Ratings & Reviews

Tony in the installed department was very help. We were able to complete the install on the first trip for an aftermarket Pioneer Apple Carplay radio in my son's car. He show me what parts to purchase, and to call to schedule a second appointment to finish the install. Thank you to Tony for taking his time to make sure my son's car was working.

installed car stereo did it good time looks sounds great

The dash board is good but the camera was not install if it is fit that was good

Rob and his team did an amazing job installing all of our new stereo equipment in my sons truck so he could leave for college. Really appreciate the last minute support, attention to detail, and awesome sounding system. Highly recommended.

Did a fantastic installation of an aftermarket in dash stereo and back up camera.

I had a Subaru factory car stereo whose Bluetooth connection always had issues and was planning to get a car play stereo. I was able to find a nice deal on JVC car stereo and the best thing of getting it from Best Buy is that the stereo installation is free of cost . The geek squad will even replace the new one with old one if at anytime u want to sell the car and that is also free of cost and we just we need to keep the paper bill as they haven’t digitized it yet . It took a while to get me a schedule for the stereo installation as it was holiday time . The Greek squad team in Richfield did a great job of setting everything perfectly .I would always recommend these guys for stereo buying and installation!

I had to wait a long time to get my installation done but it was worth it. The only reason I'm rating them at four, instead of a five, is because of the long wait for the install appointment. They recommended a change of rear facing camera to another, more factory sleek looking position and camera. PLUS, they didn't charge me more money to do this upgrade. They also installed a couple of more USB charging points in place of a old School 12V socket. I still have another old type of socket on the passenger side of my 09' Dodge Ram 1500.

The installers took great care of me and my vehicle. This was especially nice since Covid made getting my parts more difficult. The installers helped and assured me my radio would be installed and helped me to find the additional parts that I needed. They took care of every possible issue that I could think of and I left with a feeling of great relief that it was these guys that helped. I wouldn't want to go anywhere else for this type of service. They were extremely professional and went above and beyond by helping me when they didn't have to. Words cannot fully express my appreciation and satisfaction that they did such a great job!

I've used Best Buy's car audio install service several times and have been very happy with the outcome.

I had Geek Squad install an Alpine iLX-107 and a PAC RPK4-HD1101 into my Honda Accord. I've had two appointments so far, and a third at the end of the week, because on the first attempt some instructions weren't followed for the PAC kit installation and the vents above the radio were not working. That was fixed by the second appointment, along with some other issues I had. Now the third appointment is set up because the radio is having a slight malfunction, so a new one has been ordered and being put in the day that it arrives at the store. I mostly can't complain. The only thing I've had to pay was a $5 materials fee and I really like the new setup.

My installer was great at his job and his customer service skills.

Geek squad at the Eden Prairie store was wonderful!!

I don’t know the guys name who did mine, but he’s was the kind of guy you knew immediately was good at his job and there wouldn’t be any issues. Sure enough, 90 min later I left with a perfectly flush, new stereo and a pair of new speakers. Six weeks later, no issues at all. So yea, I would highly recommend this service if they’re all like him.

Victor !!! Was very nice, explained what he was going to do for the install, gave the correction suggestion for the fit was honest about the price but gave the quality a thumbs up. unfortunately, I picked the vehicle up after he had left was blown away the dash was very professionally done and the stereo changed looked as if it upgraded the SUV, , the music was louder and much crisper, he did a good job cause it was a lot putting/ installing it in a Jeep, i was so impressed I made an effort to go back the next morning to thank him in person, Again Thanks Victor Thumbs UP. Sharon Evans.

They did a great job and customer service was great

Instalation was a little difficult to set up online so i had to go into the store. From that moment on, things were smooth. Intaller was professional and the care for the vehicle was outstanding. The installer kept me informed throughout the install.

Great work! New Audio unit, speaker and back up camera on my old 2002 4Runner.

I had my in-dash master unit installed somewhere else and it didn't work right. I went to Best Buy and the technician reinstalled the unit. He was very professional and straightened out all of the problems. He connected XM to the existing factory antenna, moved the phone microphone so there wasn't feedback, and got the steering wheel controls working. I am very happy with the service that I got.

The end result of the installation is great. The head unit works as advertised. But what I didn't like was the fact the job was scheduled for an hour and a half. I actually ended up staying 3 hours total because the tech didn't let me know he was having an issue with the install. I would have understood about the situation if he gave me the respect to explain it to me. And then when the job was complete I come to find out that the mic for the hands free wasn't connected to the head unit. I had to schedule another appointment to have this connected. The job was done well but there was a lack of attention to detail and just bad customer service communication.

Installed quickly and professionally, would recommend