Customer Ratings & Reviews

The Best Buy worker who installed my car radio/dash demonstrated excellent customer service, despite recent shortages on his team and other regional Best Buy stores. He also took the time to explain the issues he had with my car and how this could be remedied in the future.

The team at my local Best Buy we’re incredibly friendly and helpful. First, there was an appointment cancellation prior to my appointment, so they called and asked if I wanted to come in and get it done earlier. I was more than happy to! Then, because they had more time, they installed my new AV unit and my dash cam all at once, saving me a trip in the future. And at every step of the way, they were communicative and helpful. This was the first time I’ve really used Geel Squad for anything, and I was beyond impressed!

We recently purchased a new Kenwood stereo deck from our local Best Buy. It came with free installation from the Geek Squad. They called me immediately to set up an install date. Installation was done very well and it looks and sounds great in our vehicle. We are very happy with the service we received.

Since long, I wanted get double din head unit in my RX8. I tried with cheap china andriod models but it died during summer which is why I wanted better brand. Bestbuy had offers at right time, called up for installation on my car so I had to check with the store which right expertise and I found it at Union, NJ. Geek Squad Agent was very well verse with the car and has done great job installing the headunit in 30 mins. Also, fixed the sub and amp to work with the headunit. Neat and Clean job. I enjoy even today and I remember the agent who installed the unit. Bestbuy's Geek Squad is very good.

BB car electronic techs installed my alpine ilx-w670 swiftly and efficiently. They even guide you with instructions on how to operate your new HU. Installation was clean/precise and the techs were very respectful of me and my car. I will come back for their services.

Great service, now our Winnebago Outlook RV from 2006 has an up to date radio with ApplePlay, no need for additional monitor for the backup camera.

This service has always been great. Quick and gets the job done!

I had my BOSS Touchscreen radio installed by Geek Squad. There was a few things i will remember for next time, but the fault could be my own for not reading more into it. I ended up buying the wrong Dash Kit so i had to reschedule for 2 weeks after my appointment date. Which wasn't great news because i had already had to reschedule once before. But after leaving my vehicle with thw Geek Squad technician, he had the car for a little under 2 hours and had it done exactly the way I wanted it. He was very pleasant & answered all the questions I had after the install.

Quick, knowledgeable and very professional. Would recommend

The agent did exactly as stated and timely manner..

I bought a stereo for my vehicle at best buy. The install was done in a timely manner. I was very happy, except I wanted to tip the installer. As I tried he was already saying company policy is not to except tips. I said I don't care!!! Here!!! He said no he can't! I laughed and said Whatever, Here! He said firmly, No sir I Can't take it! I was upset. I still am!! They did a Great job and I was thoroughly impressed . I want to Tip!!! When he turned around I put it on the table and left! This was years before the Corona Virus so that wasn't the issue. Other than that I'm a Happy Camper with some Rocking Beets.

Paid $99 for install of an advanced AV radio, plus harness and cables. When I drove around to get it installed, I was told there would be an additional $50 installation fee because of the extra cutting of the dashboard to get the radio to fit. I told them I wasn't going to pay an additional $50 because I had already paid extra to get the radio installed (regular dashboard install is 69.00). They hassled me for a bit and wanted me to sign the installation contract with the $50 extra fee tacked on. I told them I wasn't going to pay any more after already paying nearly $900 for the radio, harness, cables and installation. They finally agreed and installed the radio. If BB is going to charge extra for installation, they need to notify the customer up front and not after they have already paid for everything. I will say they did a good job installing the radio. Very secure. They vacuumed up the mess afterwards from the dashboard bits that were removed. I would recommend this service to a friend as long as they were aware of the "extra charge" up front.

Very nice and charming person easy to talk to works quickly

Radio install looks good however I have to bring it back in two weeks because when my phone is hooked up to the radio and someone calls me it completely shuts the radio of and reboots.

The guys that installed the stereo equipment; did a great

The team made me feel valued and were notifing me about the process along the way of installation.

Done quicker than expected abd everything was clean and looked good. Works as expected.

The installer did a good job. The scheduling process was easy.

He did such a great job that when i had to remove the dash cam (to put in another car) i struggle for a soild hour + and what ever sticky stuff they used i could not get the same result

I was very happy with the whole process from scheduling installation to follow up after the installation... They were able to answer all my concerns prior to the installation in insuring we had everything needed for the installation. They were very upfront about everything. As the day of installation they end up short an installer and were calling to reschedule or reschedule people. They informed me that sense my car was already there he would get it in right after is first schedule appointment but it might take longer then originally discussed. Then upon installation I detected a rattle and they took care of it that day and was done in maybe 5 minutes. Very professional installation for beginning to end.