Customer Ratings & Reviews

The gentleman who installed my radio was amazing and professional

Excellent install neat and clean and done in timely manner

so far my new sound system is Great ! But , it isn't yet completed, so as soon as it is , i will complete this survey.

The installers we're extremely professional, courteous, I did not try to sell me anything but I did not need. After the install they explained all of the features of the new system. We were very impressed with their level of customer service.

The installation of the in dash navigation went smoothly and quickly. When they finished it looked factory installed. The employees were very nice and knowledgeable.

I will not go anywhere other than Best Buy to have electronics installed in my car. The Best Buy install bay is absolutely amazing and they guarantee their work. I've had bad experiences elsewhere so now I'm sticking with Best Buy!

Great experience, great installation, installation went very well,,,

Technician was very professional and explained to me how the new radio worked

Awesome service and awesome product!!! We will definitely be back!!!!

Great customer service and professional installation staff!

They did a great job install the new system in our son’s car

Usually I install all my own stereo equipment but the stereo I purchase included free install. Consulted with the install rep before he began and the end result met my strict standards. Plus they stand by their work.

I purchased all the components online for a new multimedia touchscreen radio. Went to Best Buy and got an estimate of $220. Went to them because the install team seemed to know what they were doing when I was shopping (I didn't buy from BB because the sales staff didn't). The estimate was a LOT of money but I wanted to get it done, wanted it done right, and they seemed to know what they were doing. Scheduled the install for the following week. Guys at work said I was out of mind to go there. I insisted it would be okay. The install took less than an hour (they estimated 2) so I stuck around at the store. Gave them my phone number, looked at movies and stuff, got the call they were done. When I went to pay they told me the bill was $260--$40 higher than the estimate. For 1 hour of labor, no parts. I asked why it was higher than the estimate and got some hoohah about how something wasn't added in, that was the cost, yadayada. I put the charge on my BB deferred payment plan but I let them know I wasn't happy about it. There were a couple of things I had asked them to do differently so I figured for $260 it should be as I asked. I called and spoke to the install guy in charge, explained what I wanted fixed, and mentioned that I was not happy about the higher charge. He said he would look into it. I went for the fix; they were pleasant enough and made the changes. When I was checking out I asked about the $40 credit. He told me he could not discount it since I had not bought the items at BB, that they hadn't added in another charge but weren't going to charge me more (what?). I was going to leave it at that but the more I thought about it the more irritated I was. I went back into the store and asked to speak with the manager. He was out so I talked to the second guy in charge. He told me that BB does not give estimates. I told him I had been given an estimate, and if the actual work was going to be more than the estimate I should have received a call. I told him that I thought that $220 was a lot of money for one hour of work but I had not agreed to $260--and was it their expectation that I should agree blindly to whatever charge? He resisted, I persisted. Finally he said they would give me the $40 credit--I'm sure only to get me out of his face. I would definitely NOT go back to BB for any kind of install. It worked out but only because I wouldn't go away until it did. Had I looked around at other install places, I undoubtedly would have gotten a better deal with a whole lot less hassle. Oh well, lesson learned. Hopefully someone else will learn from me.

Great installation the guy was very knowledgeable and friendly

I bought my stereo and made the appointment and went to it. They had the car in front of me done and out of the bay. They threw my stereo in and off i went. Jamming my tunes down the road. Perfect service

Nate and Tom are the best installers in Georgia! Hands down the most down to earth and caring installers ever!

Outstanding service and installation service. Highly recommend

These installers blow me away every time. As expected, the job was done right the first time and they left no signs that anything had been changed.

Good technician, Wyatt is very helpful and guiding nicely.

Technician did a nice job of installing my Pioneer in dash unit in my 2011 F150 pickup. Microphone wire was routed cleanly and well hidden. Would let them install again!