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Customer Ratings & Reviews

Insignia™ - Voice™ Smart Bluetooth Speaker and Alarm Clock with Google Assistant - Gray-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2552 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 71 Reviews
  • Rating: 1 out of 5 stars

    Dead after 2 weeks.

    Posted
    pa2az

    NS-CSPGASP SKU: 5865801 I bought 2 speakers when they was on sale. I really tried to like Insignia product but this will be the last time. The speaker worked well for 2 weeks then one day one of the unit keep saying "there's glitch, please try again later" , At 1st I thought it was Google server but when I test on other Google home products in the house and they're working fine and there's nothing with my Wifi. I reset the device a few times & even delete my Google home app and reinstall it in an attempt to reconnect the device then another error pops up in my app "unable to connect to the cloud". This is when I begin to suspect that there's something wrong with the device wifi antennae that prevented it from connect to the wifi. I ended up returned the device at a local Best Buy. My other experience with Insignia product wasn't good either. I also bought 2 Insignia digital radio clocks and they too died after a year when the light on the digital number failed to glow and the other just died. Over all, I am very disappointed with Insignia products. Insignia is more than welcome to contact me for further info on the products. I should just spend a little more in the beginning to get a "name brand" device and save on future problems & extra spending. PN

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Google Assistant is great, but awful alarm clock

    Posted
    brianeno77

    Bought this for a bedroom alarm clock. Kind of a cool idea to mix that with Google Home...but then I tried to set it up. The clock is controlled by your wifi/smartphone app. For some reason it won't set the correct time if you live in Arizona, so I have to change my phone settings to get the correct time synced to the clock. Not only that, but any time our wireless signal restarts or goes off, I have to completely re-setup the Insignia, changing my phone's date and time setting back and forth each time. It's extremely annoying to have to do this when you're about to go to bed. Also, google assistant won't work if the wifi signal goes off, so if you reboot the router or your power goes off, you're looking at a 10 minute setup process for this stupid device. So this is next to our bed, but the blue light is incredibly bright. We have lost sleep, we have stuck dimming sheets over the clock face. Why couldn't they have added a dimming feature? This thing only has one real button, and that's to turn the mic on and off. I've also found the bluetooth feature difficult to use. You have to press two fingers on the top of the clock to start bt sync, which for some reason is a feat of prestidigitation that I can't manage half the time. I don't know how clear I've been, but in my experience this device has really been a piece of crap--which is really quite rare these days. I guess I'm gonna put it on ebay and buy a regular alarm clock and an echo dot. I wouldn't recommend this product to my worst enemy. The price of this thing has been plummeting, and it's easy to see why.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product - wifi does not work

    Posted
    rmcq

    I purchased this product on ebay-bestbuy last week based on the overwhelmingly positive reviews on this site. I bought a google home mini in December and have enjoyed using it, so thought this would be a great second speaker for my bedroom. It's not. I submitted a review on ebay as well, but it was not displaying, so I'm reviewing here to hopefully add some helpful criticism for anyone else purchasing it. This speaker must have the wifi antenna in a poor location or just a weak antenna. I am unable to get it to connect to the internet, unless it is about 15 feet away from the wifi router. I use a TP-Link Archer C2 AC750 Wireless Dual Band Gigabit Router IEEE 802.11ac/n/a. This router provides signal throughout my home. I set this up in two locations and it did not work in either places. The google home mini worked in both of the places. I tried putting it on the shelf right next to my google home mini and the only response I got was "there was a glitch" or "something went wrong." I am unable to use this in my bedroom for an alarm clock as planned. Based on this experience, I would not recommend anyone purchase it. Stick with a google home mini.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Buggy

    Posted
    Wade

    I have this Insignia speaker in my bathroom, but I have other Google Home speakers in other places in my house. With the other Google Home speakers, they can determine which device is closest to answer. If the Insignia hears the question, it will answer even if I'm much closer to the other Google Home speakers. This is frustrating because I often cannot hear its response if I'm in a different room. This only happens with the Insignia and not the other Google Home speakers. Also, the Insignia has performance problems. If cannot stream music when there are multiple conversations going on around it. I recently had several people talking near it while it was playing music, and the music became very scratchy while the Insignia was doing voice detection. As soon as everyone stopped talking, the music went back to normal. Finally, it's frustrating that it has a built-in display for temperature, but it doesn't display it unless you use voice to ask. It seems that most or all of these problems could be fixed with software updates, so I'm hoping to update my review if Insignia fixes these bugs.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No tech support from Google or Best Buy

    Posted
    booch221
    • My Best Buy® MemberMember

    I Bought this speaker and ran into problems during setup. I got this error message: "There was a problem setting up Insignia NS-CSPGASP." I clicked on the Help button and it took me to Google tech support. When they found out is was an Insignia device they said they could not help me and told me to go to Best Buy for support. I went to the Best Buy support forums and there are many other people with the same problem. This is what Best Buy has to say: "Thank you for bringing this to our attention! We are aware of this issue and have reached out to our Insignia engineers to request additional information regarding these errors. Although we do not have an estimated timeframe for a resolution, we will be sure to keep you updated here with any news that comes our way. This is unacceptable! This speaker is going back to the store. Don't buy this. They should have never released this. They shouldn't be selling things that don't work and they don't a clue about how to fix them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not as Advertised - not Bluetooth

    Posted
    bestbuyguy100

    Even though in the title it clearly says it's a Bluetooth device, it will not play music from your phone. By bluetooth, it means you can use your phone to tell it what music to play via bluetooth, but not stream them from your phone. You must upload all your music to Google's cloud, and then you can listen to it that way. If you have limited bandwidth, this is going to be a problem. That also means you can't use it for anything else, either - not for playing the sound from a game or another app. I returned mine. I bought mine online. Interestingly, the actual product doesn't have bluetooth in the title - " Insignia Voice-Voice Activated Speaker", though on the box it does say bluetooth compatible, though again doesn't specify that it won't play from your device.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of Junk

    Posted
    Joeyv

    I bought 3 of these at sale price at bestbuy for 49.99. First one had all ready been op-ed and returned, and magically ended back on shelf. 2nd one did nothing at all. I was on tech support for an hour. 3rd one and 3 hours wasted and it can't hear me if you play it past 60. If you wave your hand over it The volume go to 20 for 3 sec and then back where it was. Seems useless feature. The temperature never showed up on any of them no matter how I asked the dam thing. Also it does not have the latest firmware update. Insignia is a best buy brand and they out to keep up on this.The up to date version includes the ability to tweak audio and certain other things. I would definatly pass considering they have gone up in price in the last week. Only gave it one star because customer support although not being able to help was very nice and did try.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work with Google Home Mini

    Posted
    DallasGG

    I received my Insignia Smart Speaker in Dec 2017. I have a Google Home Mini within hearing range of my Insignia smart speaker. Even if the Google Home Mini is closer when I say "hey google", the Insignia smart speaker "takes over" and responds. I read somewhere online that this used to work correctly...that the insignia smart speaker would let the google home mini respond when it was closer. This NO LONGER WORKS CORRECTLY. The Insignia smart speaker ALWAYS responds even if it's much further away. This makes using my google home mini's almost unusable. THIS MUST BE FIXED or the Insignia smart speaker is basically useless....at least as far as my situation is concerned. If someone from Bestbuy/Insignia is reading this, PLEASE FIX THIS SO THAT THE INSIGNIA SMART SPEAKER AND GOOGLE HOME MINIS WORK WITH EACH OTHER!!!!! Note: as of 1/7/2018, this was still not working correctly.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work, no tech support from Google

    Posted
    booch221
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this speaker less than three months ago and half the time it doesn't work. When I say "OK Google" and ask a question, it replies "Something went wrong , try again in a few seconds." So I wait a few seconds and try again, and again, and again. I contacted Google Assistant tech support and they were helping me until I mentioned that it was an Insignia speaker with Google Assistant. They told me because it was not a Google product they don't offer tech support and to contact Best Buy, and they won't help you unless you pay for Geek Squad tech support, which costs more than I paid for the speaker. I have tired rebooting the speaker by unplugging it for one minute, but that is not a long-term solution.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Carol57
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking for an alarm clock and bought the insignia voice smart Bluetooth speaker and alarm clock with google assistant because it was on sale. It worked great for 5 days. Then I began having problems with the music. I’d ask google to play something from pandora and the music pauses every 5 to 10 seconds. It got so annoying that I stopped using it for anything other than an alarm clock. The numbers on the alarm clock are fuzzy, not clear. I should have returned it right away. I don’t recommend this product to anyone. I tried looking up on how to solve my problem. It seems others have had the same issues. Problem is still not solved. I’ve owned this for a month. I’m dissatisfied.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    THIS IS NOT THE SAME AS A GOOGLE HOME

    Posted
    Lolo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this thinking it was basically the same as a google home but it isnt. You'll be quick to find that a lot of the features present on the google home are unavailable on this device because it is a few firmware versions behind and it is completely up to insignia on if they will update the device as google updates theirs. This means potentially dropped support in the future. If I can return this, I'm 100% going to and I'm getting a mini instead. Certain features this lacks are routines and phone calls, both of which were available on the home for quite some time now.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terribly Frustrating

    Posted
    JReilly2112
    • Verified PurchaserVerified Purchase

    I've had two of these for a little more than a week and I think they've actually been CONNECTED to the internet for less than a third of that time. I have to set them up literally every day because not only do they lose connection to WiFi (despite one being in the SAME room as the router - like 6 FEET away from it), they basically lose their identity and need to be reset over and over and over... So today they went offline three times. Back in their boxes they go for a return to the store tomorrow. If it were just one I'd say I got a lemon, but TWO behaving in identical fashion leads me to believe these are junk and that's why they were on sale for so little. AVOID.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Always loose internet connection

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this speakers because I got a $20 Best Buy reward that’s about to expire. At first I thought it was a good deal but about 2 weeks later it got internet connection problems. I rebooted and it’s good for a week then the problem came back. Since I only paid $15 with the $20 Best Buy reward I decided to keep it to see if it gets better in time but it just getting worse. Now I just unplug it and it just sitting there collecting dust. I would not recommend this product to anybody.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hard to install and not a great speaker at all.

    Posted
    Heathercd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this speaker a few weeks back and have nothing but hassle with it. I had brought it back to the store within the 15 days and was talked into keeping it by the associate with some tips on how to connect it and get it up and running. Needless to say still having the same connection/playing problems with it and now can't return it. Really wish I would have gone with my initial return instead of giving it another try. At least I wouldn't be stuck with an item I can't use at all and could have bought a better item.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Clock stuck on Eastern Time

    Posted
    Rlonjohnson

    I wish I was joking, but I purchased this product yesterday at a Best Buy in Phoenix, set it up via the Google Home app, and the clock displays only Eastern time! There doesn't appear to be a way to change the clock physically. I called tech support, and the offshore rep's only advice was to reset it, and when that didn't work, told me to return it. If this is a known issue with the device, Best Buy's should pull this from the shelves or post a warning. Maybe this will be fixed with an upcoming firmware update, but the clock is the one differential feature vs. a Google Home Mini, etc.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello, thanks a lot for your review! We're sorry you're having issues with the Time Zone on your speaker's display. This occurs when you have selected the "manual" time setting on your phone or smart device. Here is how you correct this problem: 1. Do a Factory Default Reset (FDR) on your Insignia Voice™ speaker by pressing the microphone/mute button on the back for ~12 seconds until the LED's turn solid Orange. 2. Make sure your phone (device) is set to "AUTO TIME ZONE" and is showing the correct time. 3. Once the device announces "Hi, I'm You're Google Assistant . . .", finish the set up on the Google Home app. Contact us at 1-877-467-4289 if you continue having issues and one of our representatives will happily assist you! Regards, Daniel T. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 1 out of 5 stars

    Don't waste your money

    Posted
    Lovetech0507
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    First off, couldn’t wait to use this speaker. Google assistant built in a plus. But I was very disappointed. It would not connect to google home at all. I tried multiple times using two different note 8 and it will say connecting and never connect through wi-fi. It did connect through Bluetooth but through the google home app it wouldn’t work. So to say the least it’s just another Bluetooth speaker. Sound quality not the best. Compact, digital screen, otherwise sadly not a contender with just Bluetooth capability. Would have loved to test out the google assistant.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    can’t get it to connect to WiFi

    Posted
    Holymoly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok, I received this item for free when I purchased a small kitchen appliance. I can’t say much about the speaker because I haven’t been able to use it. You need to download the google home app to set the speaker up. I wanted to use this as an alarm clock in my room, which is the farthest room away from my modem. I sat for an hour trying to get the speaker connected to my WiFi with no luck! I tried moving the speaker closer and still nothing! I got so frustrated, I quit! So, maybe I’ll try again later, but until I have a working clock/speaker this product is a dud.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hi there,

      Congratulations on your new Voice Smart Bluetooth Speaker. We want you to enjoy all of its features.

      For the setup process to be succesful your smart device (phone/tablet) must be on the same WiFi network as the speaker. Please try to configure the speaker close (6 feet) to the WiFi network then you can move it to final location. Consider a WiFi extender if the signal is not strong enough.

      Arely R. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 1 out of 5 stars

    Will not sync to WiFi

    Posted
    stimpy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Tried multiple times with multiple phones, this thing can not even be used as a basic clock or Bluetooth speaker until it syncs with your WiFi - which it doesn't do. I tried multiple locations, my other devices sync fine, but not this one. It doesn't look too bad as a paperweight, but even if you need one of those, there are cheaper options. I don't think there's enough weight there for a boat anchor either. ;-) I'm going to try to return it, will update review if I have any luck.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    OUTDATED FIRMWARE

    Posted
    Presurized
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It seems it is not a priority to keep this device up to date, some of the best features of a Google Home device are stripped on this device making it extremely frustrating. IF you already own a Google home or Google home mini you WILL be disappointed, this device its not up to date. So far all ive found on my searches is that there is no plans to update them or they cant tell you. and some of the features it does have are buggy (like the routines, dont work all the time).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't get the other reviews

    Posted
    Crabby
    • My Best Buy® MemberMember

    I bought two of these and they are absolute garbage. The sound is lacking, and the voice assistant doesn't do much assisting. However, my biggest issue is that these lose connection constantly and then it is nearly impossible to get them functioning again. They will randomly display "net" on them, then I have to do a factory reset, completely delete them from the google home app, and start over from scratch. I just wish I could still return them.

    No, I would not recommend this to a friend