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Customer Ratings & Reviews

Insignia™ - Voice™ Smart Bluetooth Speaker and Alarm Clock with Google Assistant - Gray-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 4009 reviews

92%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Great Concept Poor Execution

    Posted
    Deasile
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    SO, I absolutely love the device its self "in general" the clock is great, easily readable, the brightness control is great, the sound of the speaker was great for ME personally (though I am not an audiophile) every thing about the build quality spot on. B_U_T--- the software/firmware never ever updated to the latest version available "to this device", PLUS, this device doesn't even have the latest firmware for google home in general but some old out of date firmware (yes i did a crap ton of research) THEN on top of all that.. I would have to factory reset the darn thing every few hours because of some glitch that completely stopped the device from working, unless I did a factory reset and reset up, and even then it some times took 3 or more resets in a row to get it to re-establish the ability to be set up. You must be thinking OH well thats just one device... NO NO NO .. I had 5 devices, and they all had constant recurring issues. In the 48 hours that I owned all 5 devices I must have factory reset them 20 - 30 times (EACH). Oh maybe its your internet/router... I have a router that can support well pretty much anything and everything you can throw at it ASUS RT-AC5300, this router is so amazing. Oh well still maybe it was the router. Nope tried 3 other routers I have Netgear Nighthawk x10 AD7200 Smart WiFi, and i even went as far as to temporarily buy you guessed it the Google WiFi system. BTW the ASUS is the best.. just saying. anyway I tryed many configurations many iterations of settings and limited the routers to the "Insignias" only as to test well every variable i could think of nothing helped nothing worked the "Insignias" kept crapping out. Love the product wish it worked right but with all 5 failing constantly I have to say move on. P.S. the 5 "Google Home Minis" I bought to replace the "Insignias" have not had even one tinny issue since I set them up "Insignia" I will miss your slightly better speaker and clock :( All in all it could have been a bad "BATCH" since I did get them all at the same time so if you try them good luck.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    SO Close to Being Perfect....Except....

    Posted
    clubizarre

    This is one of those devices that is SO close to being perfect, but it has 1 flaw that kills it. I'm not sure what causes it, but randomly the device will drop volume 20%, then go back. When it does this, it makes a *boop!* noise. So, imagine it's 3am and you are asleep and...*boop!*, *boop!*, *boop!*. Then it's quiet like nothing happened. Sometimes when listening to music it will do a volume drop, then correction. Turn off "lower volume while listening"? Nope. Move it? Nope. Try a different Wi-Fi channel? Nope. Factory reset? Nope. Turn the volume to 0%? Yes...but it's hard to hear music at 0% volume when you actually want it ;) I contacted Insignia support who suggested returning for a new unit, which I did, and the issue is still there. Is it just a defective batch in a region? If there is a way to fix that with a firmware update, it's for sure a 5 star device. I really really want to like it as it doesn't deserve a 2 star rating. I wanted to use this as a clock radio replacement, but it's just that 1 thing that makes it a horrible clock radio. Everything else about this is great. The sound, the build quality, everything else. Anyone else have this issue?

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hi there,

      Thank you very much for purchasing and reviewing our Voice Smart Bluetooth Speaker, we value your constructive comments and they certainly help us to improve our products. This issue with the volume will be resolved in our next software update in early December.This way the speaker will be locked to only drop 20% if music is playing or if an alarm is triggered; nothing else will trigger it and also the speaker will allow you to manually disable this feature on the display.

      Arely R. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    No bluetooth transmit

    Posted
    Robert
    • My Best Buy® MemberMember

    You can't send music to a bluetooth speaker from the Insignia Voice. That is the main reason I wanted this, to create a whole house listening experience. However, unlike the Google units, the Insignia will not allow the option to have the default speaker a bluetooth one. Also, when you use several google devices together with the google hub sending the music to a bluetooth high quality sound system in one room and this playing in the other, they do not sync. Google home provides a sync adjustment, but it is not enough to fix it. Furthermore, google home hub will play songs from youtube audio, but the insignia will not without a paid subscription. When you play a song on GHH on youtube and try to cast it to play both the GHH and Insignia, then both units will not play anything. The more I use it, the less useful it is. It is a device that the main purpose is to sell additional monthly services or expensive controls for home devices that don't need it, like lights. X10 worked for that at 1/10 the price. It cannot even play local music on phone, computer or network storage (unless you are using it as a simple bluetooth device). The ONLY way to play local music is with Google Play paid subscription and upload your songs. The entire concept is a gimmick, albeit fun at first to play with, but severely lacking as it is intended.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Majorly flawed could be great if fixed

    Posted
    brc81
    • My Best Buy® Elite MemberElite Member

    I purchased two. Out of the box the first one immediately did a firmware update. Setup was simple and its worked great. The second one didn't do a firmware update when setup and I initially thought it was great as well. I went to set an alarm on the second one and was immediately get the "there was a glitch" error. I unplugged and plugged back in several times hoping to fix the issue or initiate a firmware update. After some searching online, I found a few reviews on the Best Buy listing that mentioned changing the language in Google Home settings to English (Canadian). This immediately fixed it. If it weren't for this flaw and frustration these could be 5/5 stars. I've seen several reviews mention this issue which is likely why they are significantly discounted. As it stands you're better of with an actual Google Home or Home Mini. For a product to be advertised as an ALARM CLOCK and not be able to perform that simple function out of the box is mind boggling. I have several Google Home products in my home and if the English (Canadian) language setting causes any issues in the future this thing be replaced. Problems aside it does sound great. Better than a Home Mini.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just an OK alarm clock

    Posted
    GTNola
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have little use for a Google Home speaker, so this was purchased mostly for the alarm clock, as I wanted to be woken up by Pandora or something other than a shrill alarm. First, it loses connection with my home wireless network regularly, maybe every other day. The only way to get it to reconnect is to unplug it and plug it back in. That's a hassle. Second, there needs to be a way to set the alarm the old-fashioned way: with buttons. If one spouse goes to bed before the other, it is obnoxious to have to say "Hey Google, set the alarm for XX:XX" and to then have the speaker reply. It wakes up my spouse whenever that happens, and is therefore less than ideal. Third, you are supposed to be able to snooze the alarm by waiving your hand over it. That rarely works for me unless my hand is very close, and more often than not, I end up accidentally brushing the "off" button which turns the alarm off rather than snoozing it. Maybe if you want this more for the Google Assistant capabilities and less for the alarm clock, then it would be fine. For me, the Google Assistant was a novelty that wore off after a few days. Other than asking for the weather and setting the alarm, I have no use for the Assistant. And because the alarm function is directly tied to the assistant, the alarm clock itself can be inconvenient to use. As for me, I'll probably go back to a regular old alarm clock.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Wish it worked

    Posted
    allseeingeye
    • My Best Buy® MemberMember

    this device has several things that determines its practical and usefulness as intended out of the box. I like this unit and would give it 4-5 stars but considering I had to return 2 because of a known flaw with Google assistant app firmware this unit malfunctions of several services including setting a basic alarm and will not ever set a time you command google assistant instead will respond with a "glitch" response. also displaying temperature and volume will not function correctly. Its a bummer is this unit cannot be updated remotely to fix remedy the issues it must be returned for a replacement and now you invest time and money into something Best Buy should pull from the shelves until they solve the software conflict again this is a know issue with insignia engineers and Google and that is enough to warn buyers there is malfunctions but since its the holiday sales they haven't removed the item. No known updates are available so its a crap shoot if you get a working unit. I was told to return the item from tech support not much help.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very Disapointing

    Posted
    Stanley1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    TL;DR summary: This fails miserably as a bedside clock (the most obvious use given it's appearance). A Google Home Mini and a cheap digital clock would be cheaper, more useful, and less hassle to set up. While this does support basic Google Home (aka Google Assistant) voice interactions, it falls short in many areas: 1. The time setting is buggy (wrong timezone unless you perform a time consuming series of unnecessary voodoo on phone used to setup the unit). 2. The clock has no ambient light sensor, so it's either too bright or too dim (depending on time of day). 3. The volume of streaming audio can be adjusted, but there aren't enough low volume settings. (The difference between 0 (off) and 1 is the same as no sound and a casual conversation. There should be about 8 volume settings between 0 and 1.) 4. There doesn't seem to be any way to adjust the volume of the Google Assistant. Having it shout at me in the morning when I ask it about my day is jarring. 5. You can't make phone calls thru this speaker. Even though that function is available via all of the Google Home speakers... 6. No way to set the temperature display to stay on. It comes on when you ask about the temperature and switches off a few seconds later. 7. The blue-gray display is a poor color for a bedside clock. (Blue light disrupts the human sleep cycle.) A standard LED-red would have been a better color.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Some Letdowns and Average Sound Quality

    Posted
    Dana
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a video comparison on youtube if you search "MtnXfreeride Insignia Voice" you should see it. It shows both insignias and Google Home and Home mini back to back with no gain changes on shure microphones. I have a google home, home mini, and both of these new insignia speakers. This one ranks between a home mini and the google home for sound quality and is definitely not as good as the google home. I also had a continuing issue where it would not show as a cast able device while the other insignia speaker and other GH products in my home have literally never had that issue. I returned mine. the larger speaker is a much better product in my opinion. Some things that I noted while i had it... waving hand over it will lower volume to 20%, but you still have to say "ok google" to initiate a command. The middle button (circle shaped) I thought would also initiate the assistant, but it does not, as far as I know it does nothing.. probably related to the bug the Google Home Mini had. Temperature only displays for ~5 seconds WHEN ASKED.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    One is good, but don't add a second.

    Posted
    Atom
    • My Best Buy® MemberMember

    I have had a single Insignia smart speaker in my bedroom for almost a year and it's worked pretty well. If I was reviewing the single speaker, I'd probably give it four stars. The two star rating is because of the issue created by adding a second speaker (to create a stereo pair). The pairing process is pretty simple, one of the last steps is to designate which speaker is the "master". Once selected, that is the only one that will respond to commands and will work basically the same as before pairing. The other will only act as a speaker after pairing. The problem is, while the "master" still shows the time on the display, the "slave" only shows "set". It cannot be turned off or changed. Besides the improved audio, the main reason I bought a second was to have a clock on both sides of the bed. For nor I have to stare at "set" until they figure this out or I return it. (Both speakers are on the latest firmware - 310)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor Compatibility with multiple Google Homes

    Posted
    sbeau1987

    I live in an apartment with 2 google mini's (one in living room and other in kitchen). The insignia is in my bedroom. I will be literally 4 feet from the mini in my living room and the insignia will answer despite being 35 feet away. I don't feel that the speaker is picking up my command, but more-so that the integration with the other devices is awful...sending the response out of the insignia for some reason at times. The best resolution has been to mute the speaker mic, which nullifies the allure of the speaker altogether. The mini's were working great until I added this speaker. Another issue that began yesterday..."Play the sound of rain" no longer works. The sound cuts in and out. I reset and restored the speaker, re-added to wifi, and it still screws up. Oddly, when I play white noise or Spotify, it works flawlessly. As someone who has really had a good experience with the minis, I'm ready to unplug this speaker. The volume is great and everything would be fine without a network of other devices, but they just don't play well together. The QA was a miss from Insignia and Google here. Updates need to come more frequently.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Mostly good but seriously flawed

    Posted
    MickeyB
    • My Best Buy® Elite MemberElite Member

    The speaker works well generally but with a major flaw. It can't play at low volume without the sound breaking up as if the connection is dropping out and then reconnecting. The same thing happens if there are quiet sections in the music. This happens when it is streaming from WiFi or connected to a phone through bluetooth. I bought two units and both do this. My Google Home Mini works perfectly in the same location. Since I want to use it at my bedside I have to be able to turn the volume down so this is not suitable as a bedside speaker. Also, while the brightness of the clock display can be adjusted, the dimmest is still quite bright which means you have to turn the unit away from the bed and then of course you can't see the time. Both issues could be fixed by better design. I do like the volume controls, though. Much better and easier to use than the Google Mini.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Frustrating setup

    Posted
    gjim
    • My Best Buy® MemberMember

    I purchased one of these alarm clocks for use in master bedroom. It was real easy to setup. Enjoyed it so much that my daughter wanted one and had to "play around" with it to get setup. After that another one was purchased for another bedroom in our house where my wife tends to sleep in because she stays up late reading. I have struggled multiple times to get her clock to work like the other two we have. I even contacted Google technical support and they said they cant help because its an Insignia device. If you are going to purchase one its ok but multiple ones I would not recommend. I did call Insignia and was on hold for 30 minutes. called back next day, was put on hold and then some one answered but then they hung up on me. Very bad customer service practices. Be careful. I have had many Insignia products and had good success but now i am questioning their products.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It's fine, but it's not an alarm

    Posted
    Groucho
    • My Best Buy® MemberMember

    It's ok, but a word (or two) of warning: If you're buying this as a (music) alarm clock, DON'T! The volume on the music alarm is not adjustable (a documented issue since February!) and they have no idea when (if) the issue will be fixed. Doesn't bode well for other #Insignia prods. There is a setting in the Home app for Alarms and Timers, but that setting is completely ignored for media/music alarms, which (still) always go on at 40%. Support for this product/issue is awful. I called at least three times about it (and a different volume issue) and got varying degrees of incompetence and ignorance. The other features seem fine. I had no issue with the sound quality (I'm not an audiophile) nor the Google Assistant features.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Clock stuck on Eastern Time. Won't read books.

    Posted
    Paul

    I have the Amazon Echo, wanted to try Google Home. I bought this speaker for the display clock. It's not adjustable and shows EST, 2 hrs ahead. Dealbreaker. Speaker looks nice, microphones are plenty sensitive, sound quality is like a small radio. Google Home won't read books to me, it doesn't do weather forecasts very well, and it won't control my TP-link smart devices. It does answer more questions than Echo, but that doesn't matter if it still can't answer the questions you have at the moment, which it often can't. It also doesn't make phone calls, which I thought it would. The Echo does that perfectly. I'm returning the Insignia, two stars.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello Paul, thank you very much for letting us know your insights, in order to change the time zone of the device please follow the next steps: 1.- Do a factory reset to the speaker by pressing the "mute" button on the back until the LED's turn solid orange. 2.- Make sure your phone i's time settings are in "auto time zone" and showing the correct time. 3.- When the device announces "Hi, I'm your Google Assistanr" finish the setup on the Google Home App. Omar S. - Insignia Support. BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    Decent speaker, but has Assistant problems

    Posted
    Biff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought 2 of these as gifts for my kids. It took multiple attempts to get them to finish connecting and, even then, they didn't work properly. They'd play music well, but the Google Assistant could not respond. Every attempt resulted in "something went wrong" or "there was a glitch" followed by "try again in a few seconds". The temperature never appeared on screen. Tried factory resets, removing & re-adding them to our home, multiple times. Some research indicates others experienced the same problems. When on sale, they'd make good speaker additions for a low price. But only if you keep the mic muted so they don't respond when talking to your other Assistant devices.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Will return and try for a new unit

    Posted
    Jiirbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As others have mentioned, I am in CA and the clock is stuck on Eastern time. My address is correct in the app, not sure whats up with that. If I ask the time it responds correctly. Also set-up was less than smooth... I set up a Google Home Mini the day before which was quick and painless. This set up (although the same process) took longer for each step. At the wi-fi set up, it showed no networks. So I had to unplug the thing and start all over again... this time it showed networks and eventually completed the setup but landed with 3 hour time difference. The display also has an imperfection in the plastic which manifests as a "dot" in the middle of the time display. Sound is as others have described... I have not yet tried to use the eq. in the app to improve since I am going to exchange it.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello Jiirbo, we're sorry you're having issues with the Time Zone on your display. This occurs when you have selected the "manual" time setting on your phone or smart device. Here is how you correct this problem: 1.- Do a Factory Reset on the speaker by pressing the "mute" button on the back for 12 seconds until the LED's turn solid Orange 2.- Make sure your device is set to "Auto Time Zone" and is showing the correct time. 3.- Once the device announces "Hi, I'm You're Google Assistant . . .", finish the set up on the Google Home app. Omar S. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    Go for the official Google Home

    Posted
    Adam
    • My Best Buy® MemberMember

    I own this, the Google Home and the Google Home Mini. This sounds about as good as the mini (no bass). I bought this mainly to use as an alarm clock...I can't recommend for that use. The snooze is poorly implemented. Wave your hand over the proximity sensors on the top rarely works. Should have the option of using the touch buttons. There is a light on the back that occasionally blinks for no reason. Once so far it has lost network connectivity in the middle of the night and needed a hard reboot...luckily I woke to see the display flashing before I was late for work. Get yourself a mini and a normal alarm clock.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok when it works

    Posted
    Bshah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I would save your money. I have 3 of these because of a special promotion I thought I was getting a good deal. They lose internet connection every other day and I have to keep unplugging it to reset it. This make it useless as an alarm clock. There is no specific time it looses the connection, and the are not far from the router. When it does work the sound is not bad, better than the mini but not as good as the home. You can not adjust the bass and treble. It also hasn't have a software update since I got them and it badly needs one to fix the bugs and to get all the new features google mini has.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    mine was dropped on its head when it was young

    Posted
    misterD
    • My Best Buy® MemberMember

    It took four days before it would set a alarm; I spent a hour or so with google trouble shooting online for this brand new unit. And everyday I would walk by my expensive paperweight and ask it to set a alarm, One day it finally said that it was set. So then I asked it, " how long does it take to hard boil a egg?" and it told me to use the app on my phone. Oh My! I went up stairs and asked Alexa and Boom she set me straight on cooking eggs. My echo dot that I bought for 1/3rd the price is easer to use and apparently a lot smarter. So if you like arguing with stuff feel free to purchase this unit

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not 'play well' with Amazon Dot

    Posted
    Dotlover
    • My Best Buy® MemberMember

    Purchased this per reviews of good sound quality and was on sale. Yes the sound is great for a small and inexpensive [on sale] unit. Cons: 1, If you connect as a Bluetooth speaker to a Dot and the dot is connected to wifi using 5gh it will drop every 3 seconds, so switched to 2.4gh and no dropping. 2, When connected to dot on 2.4gh, giving a command to Alexa experienced an almost 2 minute delay, Ask what time it is and 2 minutes later get the response of what the time was 2 minutes ago. As to play a song and 2 minutes later it starts. I have no idea why. If you intend to use as a quality bluetooth speaker connected to a dot, and be able to use Google as well, --- good luck. I returned.

    No, I would not recommend this to a friend