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Customer Ratings & Reviews

Insignia™ - Voice™ Smart Bluetooth Speaker and Alarm Clock with Google Assistant - Gray-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2522 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 53 Reviews
  • Rating: 2 out of 5 stars

    SO Close to Being Perfect....Except....

    Posted
    clubizarre

    This is one of those devices that is SO close to being perfect, but it has 1 flaw that kills it. I'm not sure what causes it, but randomly the device will drop volume 20%, then go back. When it does this, it makes a *boop!* noise. So, imagine it's 3am and you are asleep and...*boop!*, *boop!*, *boop!*. Then it's quiet like nothing happened. Sometimes when listening to music it will do a volume drop, then correction. Turn off "lower volume while listening"? Nope. Move it? Nope. Try a different Wi-Fi channel? Nope. Factory reset? Nope. Turn the volume to 0%? Yes...but it's hard to hear music at 0% volume when you actually want it ;) I contacted Insignia support who suggested returning for a new unit, which I did, and the issue is still there. Is it just a defective batch in a region? If there is a way to fix that with a firmware update, it's for sure a 5 star device. I really really want to like it as it doesn't deserve a 2 star rating. I wanted to use this as a clock radio replacement, but it's just that 1 thing that makes it a horrible clock radio. Everything else about this is great. The sound, the build quality, everything else. Anyone else have this issue?

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hi there,

      Thank you very much for purchasing and reviewing our Voice Smart Bluetooth Speaker, we value your constructive comments and they certainly help us to improve our products. This issue with the volume will be resolved in our next software update in early December.This way the speaker will be locked to only drop 20% if music is playing or if an alarm is triggered; nothing else will trigger it and also the speaker will allow you to manually disable this feature on the display.

      Arely R. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    Just an OK alarm clock

    Posted
    GTNola
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have little use for a Google Home speaker, so this was purchased mostly for the alarm clock, as I wanted to be woken up by Pandora or something other than a shrill alarm. First, it loses connection with my home wireless network regularly, maybe every other day. The only way to get it to reconnect is to unplug it and plug it back in. That's a hassle. Second, there needs to be a way to set the alarm the old-fashioned way: with buttons. If one spouse goes to bed before the other, it is obnoxious to have to say "Hey Google, set the alarm for XX:XX" and to then have the speaker reply. It wakes up my spouse whenever that happens, and is therefore less than ideal. Third, you are supposed to be able to snooze the alarm by waiving your hand over it. That rarely works for me unless my hand is very close, and more often than not, I end up accidentally brushing the "off" button which turns the alarm off rather than snoozing it. Maybe if you want this more for the Google Assistant capabilities and less for the alarm clock, then it would be fine. For me, the Google Assistant was a novelty that wore off after a few days. Other than asking for the weather and setting the alarm, I have no use for the Assistant. And because the alarm function is directly tied to the assistant, the alarm clock itself can be inconvenient to use. As for me, I'll probably go back to a regular old alarm clock.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very Disapointing

    Posted
    Stanley1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    TL;DR summary: This fails miserably as a bedside clock (the most obvious use given it's appearance). A Google Home Mini and a cheap digital clock would be cheaper, more useful, and less hassle to set up. While this does support basic Google Home (aka Google Assistant) voice interactions, it falls short in many areas: 1. The time setting is buggy (wrong timezone unless you perform a time consuming series of unnecessary voodoo on phone used to setup the unit). 2. The clock has no ambient light sensor, so it's either too bright or too dim (depending on time of day). 3. The volume of streaming audio can be adjusted, but there aren't enough low volume settings. (The difference between 0 (off) and 1 is the same as no sound and a casual conversation. There should be about 8 volume settings between 0 and 1.) 4. There doesn't seem to be any way to adjust the volume of the Google Assistant. Having it shout at me in the morning when I ask it about my day is jarring. 5. You can't make phone calls thru this speaker. Even though that function is available via all of the Google Home speakers... 6. No way to set the temperature display to stay on. It comes on when you ask about the temperature and switches off a few seconds later. 7. The blue-gray display is a poor color for a bedside clock. (Blue light disrupts the human sleep cycle.) A standard LED-red would have been a better color.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    One is good, but don't add a second.

    Posted
    Atom
    • My Best Buy® MemberMember

    I have had a single Insignia smart speaker in my bedroom for almost a year and it's worked pretty well. If I was reviewing the single speaker, I'd probably give it four stars. The two star rating is because of the issue created by adding a second speaker (to create a stereo pair). The pairing process is pretty simple, one of the last steps is to designate which speaker is the "master". Once selected, that is the only one that will respond to commands and will work basically the same as before pairing. The other will only act as a speaker after pairing. The problem is, while the "master" still shows the time on the display, the "slave" only shows "set". It cannot be turned off or changed. Besides the improved audio, the main reason I bought a second was to have a clock on both sides of the bed. For nor I have to stare at "set" until they figure this out or I return it. (Both speakers are on the latest firmware - 310)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Some Letdowns and Average Sound Quality

    Posted
    Dana
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a video comparison on youtube if you search "MtnXfreeride Insignia Voice" you should see it. It shows both insignias and Google Home and Home mini back to back with no gain changes on shure microphones. I have a google home, home mini, and both of these new insignia speakers. This one ranks between a home mini and the google home for sound quality and is definitely not as good as the google home. I also had a continuing issue where it would not show as a cast able device while the other insignia speaker and other GH products in my home have literally never had that issue. I returned mine. the larger speaker is a much better product in my opinion. Some things that I noted while i had it... waving hand over it will lower volume to 20%, but you still have to say "ok google" to initiate a command. The middle button (circle shaped) I thought would also initiate the assistant, but it does not, as far as I know it does nothing.. probably related to the bug the Google Home Mini had. Temperature only displays for ~5 seconds WHEN ASKED.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor Compatibility with multiple Google Homes

    Posted
    sbeau1987

    I live in an apartment with 2 google mini's (one in living room and other in kitchen). The insignia is in my bedroom. I will be literally 4 feet from the mini in my living room and the insignia will answer despite being 35 feet away. I don't feel that the speaker is picking up my command, but more-so that the integration with the other devices is awful...sending the response out of the insignia for some reason at times. The best resolution has been to mute the speaker mic, which nullifies the allure of the speaker altogether. The mini's were working great until I added this speaker. Another issue that began yesterday..."Play the sound of rain" no longer works. The sound cuts in and out. I reset and restored the speaker, re-added to wifi, and it still screws up. Oddly, when I play white noise or Spotify, it works flawlessly. As someone who has really had a good experience with the minis, I'm ready to unplug this speaker. The volume is great and everything would be fine without a network of other devices, but they just don't play well together. The QA was a miss from Insignia and Google here. Updates need to come more frequently.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Clock stuck on Eastern Time. Won't read books.

    Posted
    Paul

    I have the Amazon Echo, wanted to try Google Home. I bought this speaker for the display clock. It's not adjustable and shows EST, 2 hrs ahead. Dealbreaker. Speaker looks nice, microphones are plenty sensitive, sound quality is like a small radio. Google Home won't read books to me, it doesn't do weather forecasts very well, and it won't control my TP-link smart devices. It does answer more questions than Echo, but that doesn't matter if it still can't answer the questions you have at the moment, which it often can't. It also doesn't make phone calls, which I thought it would. The Echo does that perfectly. I'm returning the Insignia, two stars.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello Paul, thank you very much for letting us know your insights, in order to change the time zone of the device please follow the next steps: 1.- Do a factory reset to the speaker by pressing the "mute" button on the back until the LED's turn solid orange. 2.- Make sure your phone i's time settings are in "auto time zone" and showing the correct time. 3.- When the device announces "Hi, I'm your Google Assistanr" finish the setup on the Google Home App. Omar S. - Insignia Support. BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    Ok when it works

    Posted
    Bshah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I would save your money. I have 3 of these because of a special promotion I thought I was getting a good deal. They lose internet connection every other day and I have to keep unplugging it to reset it. This make it useless as an alarm clock. There is no specific time it looses the connection, and the are not far from the router. When it does work the sound is not bad, better than the mini but not as good as the home. You can not adjust the bass and treble. It also hasn't have a software update since I got them and it badly needs one to fix the bugs and to get all the new features google mini has.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Will return and try for a new unit

    Posted
    Jiirbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As others have mentioned, I am in CA and the clock is stuck on Eastern time. My address is correct in the app, not sure whats up with that. If I ask the time it responds correctly. Also set-up was less than smooth... I set up a Google Home Mini the day before which was quick and painless. This set up (although the same process) took longer for each step. At the wi-fi set up, it showed no networks. So I had to unplug the thing and start all over again... this time it showed networks and eventually completed the setup but landed with 3 hour time difference. The display also has an imperfection in the plastic which manifests as a "dot" in the middle of the time display. Sound is as others have described... I have not yet tried to use the eq. in the app to improve since I am going to exchange it.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello Jiirbo, we're sorry you're having issues with the Time Zone on your display. This occurs when you have selected the "manual" time setting on your phone or smart device. Here is how you correct this problem: 1.- Do a Factory Reset on the speaker by pressing the "mute" button on the back for 12 seconds until the LED's turn solid Orange 2.- Make sure your device is set to "Auto Time Zone" and is showing the correct time. 3.- Once the device announces "Hi, I'm You're Google Assistant . . .", finish the set up on the Google Home app. Omar S. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    Go for the official Google Home

    Posted
    Adam
    • My Best Buy® MemberMember

    I own this, the Google Home and the Google Home Mini. This sounds about as good as the mini (no bass). I bought this mainly to use as an alarm clock...I can't recommend for that use. The snooze is poorly implemented. Wave your hand over the proximity sensors on the top rarely works. Should have the option of using the touch buttons. There is a light on the back that occasionally blinks for no reason. Once so far it has lost network connectivity in the middle of the night and needed a hard reboot...luckily I woke to see the display flashing before I was late for work. Get yourself a mini and a normal alarm clock.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not 'play well' with Amazon Dot

    Posted
    Dotlover
    • My Best Buy® MemberMember

    Purchased this per reviews of good sound quality and was on sale. Yes the sound is great for a small and inexpensive [on sale] unit. Cons: 1, If you connect as a Bluetooth speaker to a Dot and the dot is connected to wifi using 5gh it will drop every 3 seconds, so switched to 2.4gh and no dropping. 2, When connected to dot on 2.4gh, giving a command to Alexa experienced an almost 2 minute delay, Ask what time it is and 2 minutes later get the response of what the time was 2 minutes ago. As to play a song and 2 minutes later it starts. I have no idea why. If you intend to use as a quality bluetooth speaker connected to a dot, and be able to use Google as well, --- good luck. I returned.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    No longer works well with Google Home

    Posted
    madhatter3430

    Bought two of these insignia voice speakers (this one and the portable one) in November to integrate with 3 google home speakers. Was working fine until the last few days - I just tested again this morning, and it seems these override the google homes if both the insignia mic and the google home mic are triggered - even if the google home is closer. The two insignia speakers can tell which is closest and respond on the closest one, but if a google home is closer, the insignia speakers take over - even from several rooms away. Tried unpairing, resetting, etc - no fix. Perhaps there was a recent firmware update that screwed this up. Thinking about returning these if it's not fixed soon.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Can't match Google's version.

    Posted
    googlehomefan
    • Verified PurchaserVerified Purchase

    I had great hopes for this product. Alas, it did not hold up to Google's version. The wifi range on this is terrible. It needs to be in the same room as the wifi router. My Google Home works on the other side of the house. And even when it is near the wifi router, it takes a few seconds longer to respond than my Google Home. Another annoying thing is that it errors out a lot... i.e. "There was a glitch" "Something went wrong" "Please try again later" That is something I rarely ever get on my Google Home device. I did like the clock display and USB power-out port on the back. I returned this item to the store and bought a Google Home Mini for $30 less.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not deliver great sound

    Posted
    MushyinAmherst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this speaker with google assist for free when I purchased another item. If I had paid for it I would have returned it. On the box the speaker shows the temperature under the time on the front of the unit. The speaker does not display the temperature at all!!!! Some people said when they ask google what the temperature is it displays for 4 seconds. My speaker does not display it at all. THE PICTURE ON THE BOX IS VERY MISLEADING. The sound is not as good as my Amazon Echo. The speaker is bluetooth so you can play music from your phone, etc. I have not tried this yet.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Better than normal Alarm clocks

    Posted
    Antikythera
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Maybe not entirely Insignia's fault but when the unit drops off WiFi it does not come back as the other devices I have but only when I unplug it. Learned the hard way since the Alarm did not go off because the time could not sync. Google assistant still lacks understanding of conversational English and normal requests end in frustration. The sound is understandably mediocre with music but for news and similar it's good enough. Overall a good Alarm Clock if nothing else.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Interferes With My Google Homes

    Posted
    bdg004
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This speaker works well overall. The major issue is that it can't tell which Google device is the closest. If this one is in range of me speaking, no matter how close I am to my Google Home Mini, it answers. This is frustrating, if you have multiple Google devices. It can hear me, but me being in the other room, I can't hear it. Hopefully Insignia fixes this issue. I contacted them, and they stated they were aware of it. I can't currently recommend it, until this is resolved.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    some works some does

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First one didn’t work, it was stuck on “LOAd” for three days. I had to return until I got one that actually works. Check the shelf, nearly half of the boxes are opened as multiple people has return this item. Find one with the two tape on the button. It’s a great product but insignia needs make sure every single one works as it’s a bothersome to keep going to the store to find one that works.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice with work around

    Posted
    ScottD
    • Verified PurchaserVerified Purchase

    The sound is really good and having the clock is a nice touch as this item is currently in our bathroom. I've found though that when using the top 'buttons' or just waving your hand over the top it drops the volume down to 20 then back up to where you had it. It get's a little wonky whenever you do this. The solution was to place the item on a shelf and just use your voice to lower volume, next track, etc. This is how I use my existing Google Homes so it's no big deal.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Mixed bag

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a replacement for a unit that kept disconnecting from my WiFi. Every few days it drops also and have to cycle power to reconnect. When asked to perform a function the response time is so long that you feel the need to ask again The sound is superior to the equivalent google unit. I have a google mini about a foot away in a different bedroom that has never lost connection in case you wonder if it may be a WiFi issue

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    not as smart as i expected

    Posted
    chippie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    overall a good speaker that connects pretty well to other hardware...but...its not as smart as i expected it to be. sadly alexa is a good deal better as far as intuitivness...if you are however looking for something cheap to handle basic tasks then this is it! i have it in my work space and use it to play sound for music and movies...thats about all the function it seems to be able to manage.

    No, I would not recommend this to a friend