Customer Ratings & Reviews

I like this headset overall but I have 2 minor gripes! So firstly I have to say that most gamers buy gaming headsets for the sound+mic quality. Then looks and features after that. The mic part is important to me so I have to say that this budget headset gets a 10. My family say i sound super clear while playing online. The next best part about this headset is the software and customization. The quantum software is great. You have the ability to change the RGb lighting which is very bright to many different settings. Change the audio from basic stereo to simulated surround sound(which works well) and change the EQ to your liking. Now the actual sound is a bit less higher end. More of a middle area. But it’s to be expected since it’s more on the budget gamers level. But not bad sound. Build quality is pretty solid and very pleasing tho you can feel that it is not premium. Again not in its price point. Plus JBL has several other higher end headphones in the awesome quantum line up. This by no means is a bad headset I love JBL but this will be a great start if you are getting Into gaming. I personally play more now on the PC which this comes with a very nice braided type C cable and a standard 3.5mm jack. Controls are on a wheel on one side and work well. Plus there is a dedicated mute button. And a boom mic that you can switch up to mute as well. Great job by JBL there. So yes 4 stars but that’s still a great rating and I highly recommend. If not this one get some of JBL higher lever headsets. I’m sure those are amazing as well.

I want to start out by saying that the JBL Quantum 400 headphones are by far the comfiest pair of headphones I own. I can play for hours on end with no discomfort from my ears, head, or neck. I cannot say this about any of my other pairs. That reason alone is enough for me to recommend these to others. The fact that they can be used with any device with a 3.5mm jack is a very welcome bonus. Now I can enjoy gaming on any device I choose in comfort without disturbing others. That being said, the Quantum 400s work best when attached to a PC. Connection to a computer via USB grants you access to the JBL QuantumENGINE software and powers the RGB lighting. JBL's QuantumENGINE software is what you use to customize the headphones to suit your tastes. From here you can set the equalizer to one of 7 preset modes or you can manually adjust the levels at 10 different frequencies to fine tune the sound how you like. The software also allows you to adjust the RBG lighting although there is only so much you can do with it. There are only 4 preset lighting modes, 3 different lighting effects, and a 10 second loop for you to divide up as you see fit. Though I suppose some customization is better than none at all. In terms of sound quality, I would rate these as above-average but not top-of-the-line. The default equalizer settings make things sound pretty muddled and a bit bass heavy but not in a good way. Enabling Spatial Sound and QuantumSURROUND go a long way to improve things, along with some tweaking of the equalizer. However, the bass never gets much punch to it so keep that in mind when listening to music with these. Even though the Quantum 400s do not have active noise-cancelling, they are still really good at isolating you from outside noises which surprised me. Also, QuantumSURROUND is great at helping you to become immersed in your game by accurately positioning sounds relative to your character. These headphones actually allow you to tell what direction noises are coming from so that you may react accordingly. Something important I discovered when connected via USB is that you need to make sure that "Speakers (JBL Quantum 400* Game)" is your selected playback device in Windows. Mine defaulted to "Headset Earphone (JBL Quantum 400 Chat)" during initial setup which is not what you want. Once I figured this out, my headphone experience improved dramatically. I really like the microphone on the Quantum 400s. My voice comes through clearly and it is easy to adjust the mic to a comfortable location. The Flip-Up To Mute function, as well as a dedicated Mute button, are very nice touches that I came to appreciate the more I used them. I feel that it's worth mentioning that the microphone cannot be unmuted while the microphone is lifted up. Not sure why anyone would want to in the first place but just be aware that the headphones won't allow you to anyways. Also, the included cables are braided for long-term ruggedness and durability and I appreciate that they chose to pay attention to little details like this. Seeing that these are a JBL product, I would expect them to be a bit more ready to go out of the box than they are. However, it isn't that hard to adjust them to a respectable level of sound quality. Pair that with their phenomenal comfort, excellent mic, and great sound positioning and you end up with a really good set of headphones, especially at this price point.

This headset works good on PS4, directional sound is very present for a 3.5 connection, but of course not as strong as something with surround sound. On PC the RGB is a very nice feature, and the overall sound quality is very decent on 3.5 or USB. For the price this headset provides a very good value and will get the job done. It is very comfortable and after wearing for several hours I experienced no ear fatigue or sweating at all. The flip up mute is a must have in my opinion, and the game/chat mix slider on the headset is very handy as well.

First off, the Pros. These headsets produce great sound. The microphone picks up clearly and delivers my voice well. I really like the auto mute when you raise the mic which was great when I used it for a quick conference call. Its fantastic to know if you’re muted or not and to change it with a quick motion instead of trying to find a button on a video conferencing program. Overall it is a good headset. It worked flawlessly on my PS4 and I really liked it for this and wanted to like it overall, but the issues started once I tried to use it with other devices. Now for the cons. First, it doesn’t work with the switch through the usb-c. The manual and info says it does but from what I can tell it doesn’t. Now when the small print says it may not work with all models it makes you think that maybe it was just my version. Fortunately (or unfortunately depending on who’s view you take it from) there are a lot of Switches in my neighborhood so I was able to use mine (the newest model) a launch day original model and a lite. It doesn’t work with any of them. The audio works fine from the headphone jack, and to be honest the Switch doesn’t have the best audio output anyway so that is more than fine, I just don’t like being misled about the usb-c. Second, I’m not sure what exactly the root cause of the problem is, but the headsets are finicky and can be a royal pay in the rear to get working. I have tried this headset with 6 computers (2 laptops, 3 desktops and an all-in-one). These headsets worked on first time the way you would expect on only 2 of them. I eventually got them working with 5 of the computers but never could get it working on the last. There wasn’t even a consistent fix between the computers to identify what the cause of the issue was. But here’s a summary of the problem. These headsets allow you to better control the balance between your game and your online chatting with friends. It does this by setting up 3 different sound drivers /devices on your computer. One is the microphone, the second is the headset audio-chat and the third is the headset audio-game. What you are doing is manually setting your game to the game audio which utilizes all the fancy drivers to give you your 7.1 sound effects. Then you set your chat program to the audio-chat and now your audio all comes to your headset but through two settings. Then you have a dial that you can adjust the balance between chat and game to get the mix you want and instantly silence either one with a quick movement of your finger or thumb. From what I can tell, this feature is only active through USB so when you use the headset you’re just getting everything through the chat system and it just shuts off the system for audio-game and diverts that audio to your chat one and combines them. On all my computers that didn’t work the problem was the same, the chat and mic worked fine but the game audio just wouldn’t work. For one computer that didn’t work I had to delete the driver and reinstall and it fixed it. This computer the problem was so bad that if you tried to select the driver in your sound settings it would actually crash the computer. The second got fixed by disabling my antivirus (which I don’t want to keep that way permanently). The funny thing on this one was that if the antivirus was running and you tried to use it for audio it would cause all video files to come out funny and would actually prevent youtube from playing a video. The last one (and coincidentally the first computer i tried which motivated me to really test the headsets' compatibility) I couldn’t get to work right at all. This is probably a software/driver issue of some sort but the really need to fix this and I don't think I could recommend these until the company does fix it. If you happen to only have one computer as an option the headsets won't work for you, then you're just plain out of luck. Even if you could get it working with a few hours of troubleshooting, you’re still in for a world of frustration. When they work on a PC its awesome. But it loses stars for the hassle when it doesn’t work. You can always just use the headphone jack, but then you question why you’re paying more for features you can’t use on a headphone jack. It also loses a star for the Switch issue. They never said it would work with usb-c on my PS4 so I got what I expected, but I just don’t like it advertising a feature that doesn’t work and for getting my hopes up.

When I received these headphones, I was excited but cautious. I am quite picky when it comes to sound reproduction and quality, however, at this price point I had certain expectations. I opened the box which was well packaged, and downloaded the configuration software as directed. I updated the firmware on the headphone, and then I was off to the races. The first day I was seriously disappointed in the quality as I heard ZERO lows or bass and for a headphone at this cost I knew I had to be doing something wrong. So I looked at my audio devices in Windows. What I found was a surprise and a gift in the same hand. There are 2 Audio output devices CHAT, and GAME. 1 Input which is the mic. I had my output for my system and games set to CHAT. I Switched it to GAME, and boy was that NIGHT vs DAY. The surrounding sound boomed into my ears with power and fidelity that I had never noticed before. There is also a mix slider on the headphone that can be set to be even distribution of CHAT vs GAME. If you move it from even distribution to just GAME output you get a slight DB boost but nothing severe, if anything it reduced the CHAT output. I have longed for a headset that I could set Discord or Teamspeak to one audio output and the main game to its own channel that I could quickly adjust while in game when my friends are being way too loud or boisterous. The USB C to USB A cable is quite long and of a very good quality. The microphone pickup sounds great for a small headphone mic as well, even when using it as a stream microphone source, my viewers say it sounded crisp, and I could not agree more. If you move the microphone into the stowed position it'll automatically mute which is handy when needed. Overall, I am not a huge fan of wired headsets as I am restricted in my movement, HOWEVER, this Quantum 400 broke my gripe with it and with the quality I am receiving using this device, it is well worth being tied down.