Customer Ratings & Reviews
- Model:
- LMV1762SB
- SKU:
- 5189900
Rating by feature
- Quality
Rating 4.5 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the ease of use, affordable price, and performance of this 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean. Many appreciate its size, design, and appearance, noting that it looks great in their kitchens. However, some customers point out that the microwave can be noisy and that the timer function is limited. Other minor concerns include the door's sturdiness and the vent's loudness during operation.
This summary was generated by AI based on customer reviews.
Zero Stars if Possible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let’s start at the beginning. (September) As with some of the other reviews I found this installation to be extremely difficult as the paper template was extremely poor. Drill holes were off, and making sure to focus my attention on the right lines and arrows as I prepared to attach the paper to the under side of my cabinet was a struggle. Then (November), we used the microwave for two months and it stopped working. Just dead, no display, not lights, nothing. My power was fine, no tripped breakers and the outlet still provided power. I told myself that manufacturer defects happen and to just work through the warranty process. Well the warranty process was ridiculous as LG required the repair company to obtain parts from some international location that took weeks to get here. Here we are beginning of May and the unit has again died in the same fashion. No display, no lights, NOTHING. I’ve placed a warranty ticket but I just want my money back. LG has a good thing with TVs but their kitchen appliances are for the birds!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly.Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.We are doing our best to improve the quality of our products.We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Installation
Broke within 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item which wasn't in stock. It was shipped to us. We had it installed and it stopped working within 2 weeks. It took LG over 2 weeks for find a service provider in our area. We are still waiting for repair parts. We will be waiting over a month before we can use our new microwave oven again.
No, I would not recommend this to a friend Be Cautious !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave LMV1762 in Oct 2018 along with other LG appliances and did not install it until I purchased some new cabinets which were installed today Nov 7 2019. My other LG products are amazing - stove, refrigerator , washer, dryer all super... This microwave makes noise- the turntable jerks and does not turn smoothly . It has a defective turntable motor I guess ! Unfortunately the unit is out of warranty which is for only one year- not of use but from the time of purchase ! So it you get an appliance - check it out right away! Life is "NOT" Good sometimes !!! An appliance that does not work has no quality, value and is not easy to use! Where is the quality control ?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Barely vents any air. Don't go LG
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave and installed it myself. This was a typical installation compared to other OVR microwaves I have installed. The template they give you is basically worthless. I got everything installed and turned on the venting and it barely sucked any air from the bottom vents. I called LG thinking possibly a installation or defective product. Their customer service was terrible. Not one person I spoke with could speak intelligently about the product. They ended up sending a tech out and he never showed up, apparently he was given the wrong address. I will be returning this microwave and purchasing another brand besides LG due to the terrible customer service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG microwave. I am sincerely sorry for the unfortunate experience you have had with your microwave's venting and service issues.
Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Again, thank you for sharing your feedback about your microwave and we hope to help you get this resolved together. ^CP
Broke after 1.8 years (didn't even make 2 years)
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in July 2020, worked fine until recently.. of course it is out of warranty. The unit's internal light, table and the heating piece all stop functioning after about 5 to 10 seconds. The blower and display still work but that's it. Kind of disappointing? Yeah this is their low end unit but still a darn shame I gotta go get a new one and re-install. Since I'm this disappointed I won't be buying another LG although it seems like all brands stink these days.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our product. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
- Pros mentioned:Ease of use
a really great deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great. It is actually more powerful then the last one. Easier to keep clean. Buttons are easy to read and simple to operate.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Noise level
Too loud, and does not heat food well enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a loud buzzing noise and food takes longsr than normal to heat up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your microwave. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
- Cons mentioned:Noise level
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy,Loud, Vibrates, only way door closes is to slam the door. It really is a terrible microwave. The vibration makes it sound tinny.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Doesn’t match all other appliances from LG that I
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this microwave because the display light does not match the stove, fridge, or dishwasher which I purchased all together.. I contacted LG, spoke with Best Buy workers and nobody could even tell me what if any model would match my other appliances!!! Why wouldn’t all LG appliances have the same display lights, that is why I bought all the same brand so everything would match!! It would be nice to get an actual response to my experience!!!!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG microwave. I am sorry to hear that it did not meet your expectations due to its display.
Your feedback is very important to us and will be shared with our product team.
If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
- Cons mentioned:Timer
Didn't last long.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No timer, half of the microwave (cooking, lights) dead at only 19 months old.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Noise level
Very noisy, just seems very cheap for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in the second microwave, the microwave is super load when it is running
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .So that we are able to gain more insight and research what assistance may be available to you, we request that you reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
- Cons mentioned:Noise level
Super Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this, and it was way too loud, so I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Jim, thank you for your review. I hate to hear that you had to return your microwave due to it being loud. I can definitely understand how this may be frustrating for you. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
LG isn’t worth the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the microwave for just over a year and a half and the handle broke and when I looked it up it’s a common thing for this product. Now at two years of having the microwave it doesn’t heat at all just long enough for any factory warranty to expire
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up out-of-warranty repair if needed. Thanks. ^Jennifer
- Cons mentioned:Timer
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overcooks, blows power, doesn’t stay on time, clock goes out constantly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is working as designed. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Do not buy anything LG
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had problems with every appliance in the LG set that we purchased less than 2 years ago. Their customer service is terrible and their products are junk. The microwave went out completely, the refrigerator went out at 6 months the dishwasher doesn’t work well and the plate that holds the clock and buttons on the stove broke recently. STAY AWAY!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Cooking time resets when the timer hits "0"
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice looking microwave, but at times it will cook longer than the time you enter...you set it for 1:30 and when it hits "0" it resets for another 1:30. So I have to watch all cooking, because it happens intermittently. Sadly, I have to buy another microwave - it will not be LG.
No, I would not recommend this to a friendthe review of the LG microwave would be less than
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE microwave was missing a bracket. It was also missing the two vents screens which go underneath microwave as it is a over the stove type unit. There is noLG website to order parts
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that there are missing parts on your package. Please contact our Customer Support via direct message at Facebook and Twitter. We apologize for any inconvenience.^venette
LG microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst microwave I ever own. It sounds like a lawnmower when in use. All the filters are falling out from underneath. And the lightning, stop working. I think Best Buy sold me a not well refurbished appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Did not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was purchased in Alabama. It did not work properly and was told it needed a part. The microwave was returned
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Kate, I am sorry to hear you had this issue with the microwave you purchased! This is definitely not what we expect from our products. I am glad you were able to return the unit. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
Review based on looks alone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even plug it in. Hung it on the wall and realized the back is taller/longer than the front of the microwave. Doesn’t sound like a big deal, but anyone and everyone can now see the bottom of the microwave...why would it be designed to angle/face out? Returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for your feedback! If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ