Customer Ratings & Reviews

The refrigerator itself is good, however the ice maker jams periodically and I have to dump all the ice. Seems the bin that holds the ice doesn't stay cold enough and some of the ice melts that makes it stick together. The fridge was damaged upon delivery because no padding was on it and the dolly made dents in the bottom drawer. Best Buy did give me a gift card to make up for the dents.

The water dispenser does not work on delivery; unfortunately, we tried two (2) separate deliveries. The 2nd delivery/exchange driver even told us he had just picked up the same fridge for return. Do not pay extra for repair technician. If it doesn't work on delivery, then just exchange it with BestBuy (no worries). The November 2024 Vietnam version (we had two samples) water dispenser will not work (even after 3 days). It's not your plumbing. We have awesome water pressure. As a life long LG customer (former fridge, TV, washer, stove, and microwave, we were super disappointed. Love our new Bespoke Samsung replacement delivered today ;-)

Love this fridge so much we bought the same model for our new home. Great storage and easy to clean. My only comment on improving is the capacity in the ice maker - but we use a ton of ice!

While we’ve only had it for a couple weeks, we are pleased with this refrigerator. I love that the freezer is 2 separate drawers which prevents items from piling up and getting buried underneath each other. Since the ice maker is smaller than our last one, we occasionally dump the ice from the door’s ice maker into the bin in the top freezer section to store extra ice. I have noticed the left door tends to close harder (not as gently) as the right door. I’m thinking this may be due to the extra weight from the ice maker. All in all, I’d recommend it! (The plastic hadn’t yet been removed from the fridge doors when the photo was taken)

Besides having to make sure that you close the doors with force because they tend to stay open. The ice maker is small. I’ve been having to buy bagged ice because the production of ice is small and slow even when using the ice plus option. I have a family of 5 and if we use ice for lunch …. For dinner only 1-2 of us will get ice from the maker before it’s empty. I would recommend they make the ice maker bigger to make the fridge worth the investment.

The refrigerator showed up with the water dispenser not working. After initial installation a geek squad member came out to determine possible causes. It was determined that there was an existing issue with the board on this model fridge for several months, but when we went about getting it fixed LG wouldn’t work with us directly to replace the board and Best Buy suggested we replace the unit. The next fridge was the same model and had the same issue. After that we decided to go for a different fridge and it was delivered dented and the subcontractors sent to install the fridge were acting very unprofessionally, to the point that it scared my wife.

I bought this new refrigerator in December 2018 after my 5 years of LG refrigerator stop working. Now, in April 2020, it does not work properly anymore. I needed to buy very quickly a new freezer in order to avoid my meats went bad. The ice maker is not making ice, the freezer does not freeze anymore and the refrigerator does not bring the set temperature. I have to repair it or buy a new one. Especially now during Covid-19 restrictions is a bad time and something like that to be broken. I am very upset!.

The ice maker is very limited doesnt make ice in a timely manner The right door doesn't close tight

We've had this for almost 3 months and are very happy with it. The refrigerator section is huge. The double freezer makes it very easy to organize frozen goods, and it seems like it holds more because it's so easy to organize. It looks very nice, is easy to keep clean, and the doors hold magnets. I've had to open the ice drawer to unjam ice twice now but that is very easy to do. The ice dispenser doesn't hold a lot but you can empty it into the provided container to keep in the freezer if you want to store more ice. The wi-fi isn't useful as you you can set target temperature but can't see the actual temperature, so I've turned off wi-fi. I only have two minor negatives. I wish that the shelves pulled out - I have to stand on a small stool to reach into the back of the upper shelves. And dispensed ice tends to go all over the place, something about how it dispenses. But other than those two minor items this is a win so far!

Overall a good fridge. I prefer the fridge w a middle drawer. This one you have to open the whole top (both French doors) to open the inner large drawer where we stored most used foods kids grab. The shelves are glass do you can see items. The side baskets on the doors are reasonably sized. Its been about 2 years and the Ice maker might be going out. It’s also very small ice maker cubicle. Never made it through a dinner with everyone home without running out. The freezer space is pretty on point. I do like that!

Great space. The double freezer doors take a little getting used to, but holds sufficient amount. Had a few concerns from other reviews about noise, but not an issue at all. Only reasons for 4 (and not 5 stars): -The left refrigerator door is a little heavy due to the ice maker being attached. -Have to click a bottom to change from water to ice dispensing Other than that, I've had the unit for a few months and all is great so far.

Excellent refrigerator with plenty of storage. Smooth and quiet operation except for ice maker which requires frequent unclogs of the ice cubes which often get stuck in the dispensing chute.

This is my second LG refrigerator and i have been very happy with them. Lots of space inside, nice outside finish, I've never had an issue with the temps. My only wish would be that the ice maker was a little bigger or produced faster.

fridge looks great, operates great, wife is happy, maybe a little noisy on icemaker but one gets used to it, ice volume and size is not great but overall quality makes up for it ...fridge volume is nice and we like the shelf layout....no problems with it but only had around 2 months....so time will tell

Bought this to replace a previous LG model that was almost 10 yrs old. Very happy with the space and lighting inside. The only real complaint is that there is no lighting in the bottom drawer. The water and ice dispenser work well, but the ice storage is small due to the in-door space saver ice maker. Probably a good idea to have a second form of ice in the drawers for parties as this will not keep up with the ice demand.

A very quiet refrigerator. I love the depth of the shelves! The ice cubes are smaller, there is more shelve space and did I mention it’s very, very quiet. I would definitely recommend this to anyone with the space.

Looks good, runs quiet, and functions as expected. The only drawback: it doesn’t produce a large quantity of ice. That’s a bummer if you are hosting a large gathering. Otherwise, this is a nice refrigerator.

Works good cooling foods. The freezer storage could be a bit larger. Overall I think this was a good purchase. It is quiet when running and I like this.

I like the refrigerator the size and features. I like the glass shelves inside that they are large and wide so items don't fall behind or down to next shelf. I like the ice maker doesn't take up the entire left side. I thought that the ice when full would automatically drop to freezer ice tray below but it doesn't. I don't like that there is not a light in the bottom freezer drawer.

Love the look and layout of the refrigerator/freezer. Ice machine gets blocked from time to time but can be shaken loose.