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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 452 reviews
  • Pros mentioned:
    Noise level, Storage space
    Cons mentioned:
    Door design

    Rated 4 out of 5 stars

    LG 4 doors, spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful, plenty of space, very quiet. The only thing I am still getting used to is the left door, since the ice maker is inside this door, the door is heavy and it slams quite easy, door needs to be hold until you close it The power cord is short. I noticed a gap on the back, looks like it was bumped. The delivery guy said "it is nothing, but you can call to exchange" look at the picture. I know is not easy to maneuver a heavy fridge but we paid a lot of money and expected for our fridge to have no damage at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage space

    Rated 5 out of 5 stars

    Good as expceted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works great and exactly as expected, very spacious and keeps everything cold. Only downside was delivery taking two weeks?!?!? which felt extremely slow

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    A good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good buy. My wife is satisfied. It has a lot of space. No more problems with room. I had the tech look at the door as the right side slightly open when you close the left. The seal is good but I was told it was normal. He said that I could replace with another new one but we declined as we had several problems at delivery and we don’t want to go through the hassle again.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space, Temperature control

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new fridge! So spacious and easily functional. Keeps everything nice and cold and the freezer frozen! Adjustable temps ranges as well to suit your needs. Looks so beautiful in my kitchen too. Love the shelf space (they are decently adjustable too!) and the drawers. Still getting used to bottom freezer drawers (came from a side by side), but it’s been easier for me than I thought it would be. Can’t speak on ice/water yet, as I am awaiting my plumber to help me get my water line replaced before I can get that connected. We have had it almost a month…. And absolutely love our new fridge and are extremely happy with our choice!

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    The reasoning why I will buy again from Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, my name is Joseph and I love the stainless steel on this refrigerator. Also, it is so much room in the fridge and the freezer to put milk. A lot of frozen food with no hassle and then when I connected the icemaker with the water maker as well specially in the summertime it is a lifesaver Because I do not have to worry about getting ice or buying bottles of water. I could just rely on my fridge I want to say thank you to Best Buy and their delivery people they were so great with delivering and communication. In my opinion Best Buy is better than other companies to deliver and buy products from I would 100% buy again from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Love my fridge!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge so much we bought the same model for our new home. Great storage and easy to clean. My only comment on improving is the capacity in the ice maker - but we use a ton of ice!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage space

    Rated 4 out of 5 stars

    My new fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the design storage capacity and overall appearance..could used a larger ice capacity.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for your feedback and for sharing your experience with the LMXS28626S model. We're glad to hear that you liked the design, storage capacity, and overall appearance of the refrigerator. We appreciate your input regarding the ice capacity, and we understand that having a larger ice capacity can be beneficial for many users. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or Twitter through @LGUSSupport. We're here to assist you every step of the way. Thank you again for choosing LG, and we value your feedback. LG

  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Slick design. Keeps cool. Great quality!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old fridge gave out. This one looks durable! Love the slick design. Interior looks great. Easy to connect water line straight to the fridge. Filters are convenient to reach and easy to change. Automatic ice maker so you don’t have to manually make ice cubes. Option for cubes or crushed ice. Double doors opening. Comes with 2 freezer drawers so you can keep your items organized. Good amount of space in the fridge accomodate storage for a family of four. Delivery was smooth. Self installed. Decent price

    I would recommend this to a friend
  • Pros mentioned:
    Storage space, Temperature control

    Rated 5 out of 5 stars

    Review of LG 4-Door Fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit. Holds temperature very well. Lots of refrigerator and freezer space. Love the cylinder return on the freezer drawers!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Storage space

    Rated 5 out of 5 stars

    A lot of room, & quiet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the help from my salesman at Best Buy. The refrigerator runs quiet, has a lot of room, & the print resistant finish is great.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Best size and organization ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this item - I had an issue with my Frigidaire fridge after only 3 years - I got this one and am BEYOND happy, the amount of space is incredible I love the double freezer drawers makes it SOO easy to keep my popular freezer items up top and I LOVE the slim ice bin! I just empty it regularly into the bigger bin in the first level and I have TONS of great ice. I love love love it. 12/10

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Mara. We appreciate your time in leaving your review regarding your 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System in Stainless steel. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! ^Anthony LG

  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is awesome! So much room for storage and it works flawlessly. Had It over 2 years and no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    LG three drawer refridgerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. Has plenty of room. Love the two drawer freezer. Makes it so much easier to keep frozen foods serperator.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 3 out of 5 stars

    Spacious but not good finish

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Writing this review within two days of the refrigerator delivery. Pros: 1. More spacious compared to any other refrigerator 2. We replaced two door GE refrigerator with LG. We liked the refrigerator space but the freezer space is less compared to GE Cons: 1. Product delivered with improper door alignment 2. Smart Wi-fi connection is not easy to setup These are my initial comments. I plan to call LG support for the door alignment issues. I will write a detail review after using the product few more weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Spot free fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this French door refrigerator. Totally open inside can put a tray in an out with no center brace for interference The two freezers are awesome, top one for meats. Bottom for all else

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Big and easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I was having a tough time deciding on a refrigerator but I’m glad I got this particular one is really big and freezer is just right it cleans easily the instruction say you have to empty the ice maker twice before you use the actual ice but in reality is more like 5 time to get the after taste out of the water same goes for the water dispenser but other than that is really nice

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Large capacity LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love our new LG refrigerator. It holds a tremendous amount and the smaller freezer drawer is truly convenient. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Look no further…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major upgrade from our last fridge. Spacious interior with multiple adjustable components. Love the in door ice/water machine!!!

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. It's so convenient and has lots of storage. I love the ice and water dispenser and has a double freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    LG French Door Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. Lots of room inside and the ice maker even works.

    I would recommend this to a friend