Customer Ratings & Reviews

Hi, Luke. Thank you for sharing your experience with the LG TV (43UT7590PUA) model. We understand your concern about facing issues with multiple units and be disappointed with the quality. We strive to provide reliable, high-quality products that exceed our customer's needs. For help, for the TV that doesn’t turn on, ensure that it is properly plugged in and that the power outlet is functioning. Try using a different outlet or power cord if possible. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. Since you’ve had issues with multiple units, please reach out to us on social media @LGUSSupport with your purchase details and any relevant information. We can help expedite a resolution, whether it's a replacement, repair, or other solutions covered under your warranty. ^Juvy

Hi, there. Thank you for sharing your experience with the LG TV (43UT7590PUA) model. We’re glad you enjoy the vivid picture and its compatibility with your smart home, but we understand your concern about the performance isn’t up to par. We strive to provide reliable, high-quality products to ensure a smooth and seamless viewing experience. For slow startup and app performance, try checking for any software updates in the settings menu, as these can sometimes improve speed and functionality. Additionally, clearing the cache for the apps you frequently use may help enhance their responsiveness. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-it-take-so-long-for-my-tv-to-power-on--20153123646697. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with any additional tips or troubleshooting. We appreciate your patience and are here to support you. ^Juvy

Hi, Nelson. Thank you for sharing your experience with the LG TV (43UT7590PUA) model. We understand your concern about the picture quality, especially after trying various adjustments to improve it. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.

Here are a couple of things you might want to try to improve the picture quality. Adjust Picture Settings. You can try selecting different picture modes like Cinema or Game, which may provide more vibrant colors and better contrast. The display performance can sometimes degrade when viewed from the side, as many LED TVs, including this model, tend to have narrower viewing angles. If possible, try to watch from a more centered position. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. Check if your TV’s firmware is up to date, as updates can sometimes improve picture quality and overall performance. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. We genuinely want you to have the best possible experience with your LG TV, and if these tips don’t help, feel free to reach out to us via private message on social media @LGUSSupport. We’ll be more than happy to assist you further. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about your LG TV (43UT7590PUA) model not meeting your expectations. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.

Since you’ve already gone through troubleshooting, let’s try one additional step: ensure that the TV’s software is up to date, as updates can sometimes resolve performance and connectivity issues. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Additionally, if possible, try connecting your TV to a 5GHz Wi-Fi network, as it can sometimes provide a more stable connection than the 2.4GHz network.

Please feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore any other solutions that may help. We appreciate your patience and are here to support you moving forward. ^Juvy

Hi, Debra. Thank you for sharing your feedback on the LG TV (43UT7590PUA) model. We understand your concern about your unit buffering and not connecting as smoothly as you expect, especially after you've had it for several months. Our aim is to make sure you have a smooth and enjoyable viewing experience, and we’re here to help you get the best out of your LG TV.

To improve the connection, it might be helpful to check the Wi-Fi signal strength where your TV is set up. If you can, try moving the router a bit closer or using an Ethernet cable for a more stable connection. Also, don’t forget to check if your TV’s firmware is up to date—updating can sometimes fix those pesky buffering problems. For some guidance on that, feel free to visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.

We’re really looking forward to helping you out more and making sure your TV is working just right. If you could send us a private message on social media @LGUSSupport, our team will be happy to assist with troubleshooting the connection issue further. Thanks for being patient with us—we appreciate it! ^Juvy

Hi there, Thank you for bringing this to our attention. I completely understand your frustration! I'm so sorry to hear that our marketing efforts have fallen short of your expectations.

Let me assure you that our goal is to provide you with relevant and helpful advertising, not to overwhelm you with repeated messages. It sounds like we may have misfired on this one!

Firstly, I want to acknowledge that you've already purchased a TV from us, and we appreciate your business. It's fantastic that you're happy with your current TV! Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris