Customers are enthusiastic about the 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Center Control, frequently praising its quiet operation, ease of use, and space-saving design. Many appreciate the efficient performance and the intuitive control panel, finding the features well-designed and helpful. The machine's ability to handle larger loads is also a significant plus for many users. Positive feedback consistently highlights the overall convenience and effectiveness of this laundry system.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-86 of 86 reviews
Rated 1 out of 5 stars
Canceled appointment washer and dryer plus dish wa
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is very upsetting I purchased a washer and dryer including a dish washer I spent up to $4,000 dollars we waited for two weeks for our purchase according to the schedule arrival they canceled my order and made me wait additional time plus I was out with no washer or dryer for my family and I this pushed my work time back and major problems I’m not satisfied with Best Buy at all I want my money back and I’m sending a letter to the corporate….very unprofessional….
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Jonathan. Thank you for reviewing your experience with Best Buy regarding your purchase of the LG Wash Tower (WKGX301HBA) model. We aim to provide excellent customer service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance regarding your refund request. If there's anything we can do to assist you and regain your trust in our service, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 1 out of 5 stars
Terrible
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was large and clunky and made a lot of noise. Retuned after a couple weeks. The worst part is that it smelled like a sewer backed up. It burned my comforter
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hello, Gigi.
We're truly sorry to hear about the challenges you faced with your LG Washer. This is certainly not the experience we aim for with our products, and we apologize for any inconvenience caused, especially given the impact on your comforter.
We understand your frustration, and we'd like to assist you further. Please reach out to us via Facebook or X (Twitter) @LGUSSupport, and we'll work on finding a resolution for you. Thank you for bringing this to our attention, and we appreciate your patience. —Kai
Rated 1 out of 5 stars
Defective dryer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Washtower was installed Monday. Installer left and we went to run a load. The dryer spins, but does not heat up. Did every DIY LG recommend to check the issue. Called Best Buy and the soonest Best Buy could sent another installer was today, Thursday. He checked everything and the dryer is defective. I called Best Buy and the soonest they can replace the unit is eight days from now.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Melanie. Thank you for reaching out and sharing your experience with the LG Wash Tower (WKGX301HBA) model. We're sorry to hear about the issues you've experienced with your new unit. We aim to provide good products and excellent service that meet our customer's needs and expectations. We are committed to making this right for you and will do everything in our power to expedite the replacement process. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Washer/Dryer review
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Washer/dryer both works and looks great. Fits our narrow space. Easy to follow instructions. Very quiet operation.
I would recommend this to a friend
Rated 1 out of 5 stars
Terrible Best Buy Customer Service
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Reneged on a price match. Committed a match, then charged us full price. Refused any follow-ups until the return period had expired. Buy elsewhere more ethical and trustworthy.
I would recommend this to a friend
Brand response from LG Digital Customer Care
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Hello, Steve! Thanks for sharing your experience with your LG front load washer. We understand how important it is for pricing and follow-up processes to be handled transparently and reliably. Your feedback highlights the significance of trust when making a major purchase.
If you’d like to share more or continue the conversation, feel free to send us a DM at @LGUSSupport. You can also explore product support and helpful resources here: https://www.lg.com/us/support
Appreciate you taking the time to post! -Junel
Rated 1 out of 5 stars
BROKE DOWN IN LESS THAN TWO MONTHS
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I paid over $2,000 for this combo washer/dryer (model no. WKEX300HBA) 55 days ago and IT IS ALREADY BROKEN. When you press the power button for the washer it does not turn on. Nothing. The top half of the machine, the dryer, does still power on. But we can't do any laundry and now the dryer also is useless as it is attached to the broken washer. Now I've got to figure out how to dispose of this huge piece of junk and go buy two new machines. Way to go LG, you should stick to making TVs. Extremely disappointing product. Do not buy one of these.
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No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Greg. Thank you for sharing your experience with the LG Washer (WKGX301HBA) model. We understand your concern about dealing with a malfunctioning appliance, especially after such a recent purchase. We strive to provide high-quality products exceeding our customer's needs. We want to help you troubleshoot this issue before considering disposal. Please try checking if the machine is properly plugged in and if the circuit breaker has tripped. Sometimes a reset can make a difference.
We’re here to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help explore options to resolve this for you. Your satisfaction is important to us, and we want to ensure you get the support you need. ^Juvy