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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 8GB Memory - 256GB SSD - Platinum-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 235 reviews

  • 10%
96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 17 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 235 Reviews
  • Rating: 5 out of 5 stars

    The do everthing laptop

    Posted
    Realistic
    • My Best Buy® MemberMember

    I am a college student, a gamer, and a vr enthusiast. For a student: As a student I use this laptop for running 3d anatomy programs as a pre med student. The i7 8th gen cpu is blazing fast and renders my 3d programs very quickly. The surface book 2 has a detachable screen and so it is great for taking notes and jotting down ideas. In class I use it a my one and only notebook using one note to create and organize all of my notes. Microsoft claims a 17 hour battery life. However because these tests are done of a single video loop your mileage my vary. I usually get 10+ hours with screen at 50% with a combination of office suite work, and with 3d anatomy open. Gaming: When I want to relax and blow off some steam I run over watch and other newer titles on this. However, running video games at the book 2's native resolution is not ideal. The gtx 1050 in here is not great for near 4k gaming. Virtual Reality: I have recently gotten into vr in Microsoft's "Mixed Reality" platform. Playing many games from the Microsoft store and Steam vr store. Games such as: Super Hot, Space Pirates, DOOM VFR, and other vr titles run great on this. Unfortunately I do not think that the surface team originally had the book 2 in mind for MR. You have to use a usb c to hdmi adapter to connect the headset, and make an awkward stretch of the usb cable that is also needed to run the headset on the other side of the laptop. While in the vr experience I notice at times strange pulsating effects on the screen (not seen on my gtx 1070 gaming rig). It is mostly during loading screens though.As this version of the book 2 has only 256 of storage I use my external ssd to run this, and so I would recommend some kind of external storage if you plan on doing something similar. SALE: When I added my laptop to my cart I noticed that a MR vr headset was included in the purchase! I ran over to my nearest best buy store to get some explanation on this. It turns out that you save 400$ with the purchase of a "Mixed Reality Ultra Certified laptop". If you want to take advantage of this the sale will end this Saturday 12/23

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      WOW! Thank you for leaving such a thorough and detailed review of your experience with the Surface Book 2! We appreciate all of this feedback, and have passed it along to our team for a read. Thank you for taking some time out of your day to shed a little light on what makes the Surface Book 2 great to you.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Expensive but worth it

    Posted
    Kain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I first got the low-tier version of this device, which comes with a 7th gen Intel i5 CPU and an integrated GPU. It’s a great product for media consumption, office, and some minor 2D design work. However, working with two or more Adobe programs at the same time, while also running Chrome with multiple tabs open, and even more apps for playing music and chatting, was simply too much workload. So I got this version instead, and it’s not just the perfect match for MY workload, but also gives you the best bang for your buck! The dedicated GTX 1050 GPU isn’t just way more powerful than the integrated one, but also comes with its own 2GB of video memory. This means, that the CPU doesn’t have to share the 8GB system memory, which is important if you plan on running multiple memory demanding programs at the same time. If this still isn’t powerful enough for you, instead of going for the 16GB version of this model, I’d suggest getting the 15” model instead. Not only does it come with the additional system memory, but also with an even more powerful GPU. Either way, you will get a well-built device. The keyboard feels good and has enough travel, and the trackpad is smooth and accurate. I would even go so far and say that both are good enough to write a 50+ pages thesis without feeling the need for an external keyboard and mouse. The speakers are also good, and deliver clear sound, but unfortunately they’re not the loudest. Depending on your needs, you might want to consider getting an external Bluetooth speaker. Last but not least the screen: With its aspect ratio of 3:2 at a resolution of 3000x2000 pixels, its high color accuracy and a peak brightness of 410 nits, this is simply one of the best screens out there. You will love it! Now I know this device is very expensive, and if you don’t use the 2-in-1 feature, you will definitely get more for your money with other laptops, such as the new Razer Blade 15. However, if you are a creative or you simply enjoy being able to de-attach the screen, and even if it’s just to read articles in vertical mode from the comfort of your couch, I say: Go for it. The Surface Book 2 is a great device, and probably the best 2-in-1.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Let us be the first to say, wow! What an incredibly thoughtful review! We loved reading all the wonderful thoughts you provided regarding the Surface Book 2. We're glad you found the right device for all your needs with the perfect specs. Thanks for calling out some of your favorite features, like its impressively versatile design which allows you to have many creative options to work (and play) the way you like! We appreciate you raving about the Surface Book 2 to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Awesome! BUT a little bit...

    Posted
    NKNK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to buy great laptop with high quality of graphic card(at least GTX 1050), and I considered the weight. When I consider these two options(graphic card and portability), this Surface book 2 is great for me. Even though the price is expensive for me, I am satisfied with it. However, I sometimes find that something is weird such as stopped web page. I opened full-sized YouTube page for a long time, and I didn't use my laptop for few minutes. After then, I unlocked my laptop, and I hit 'Esc button' to make the YouTube page smaller, not full size. Suddenly, the page was turned to gray page. So, I had to hit "Ctrl+Alt+Del" to open system manager. Then I quite the Internet Edge page by force. This happened twice within one or two months. Plus, sometimes, I cannot type spacebar and special characters like ?!@/..., when I type in the webpage or online messenser. I am sure whether this is because of typing Korean letters or not. (I use two languages in my laptop). But, whenever, I am stuck in this problem, I have to touch the typing box with my fingertip. Actually I did not need touch screen with my laptop and detatched screen that much. I just wanted to buy great graphic card and portability. I considered this surface book2 and apple macbook pro. When I bought this, I had an old macbook air. Since I already have apple OS laptop, I chose this 'window' laptop. But after few weeks, my mac book air was broken. If I knew that my macbook is broken, I might buy macbook pro instead of Surface book2. Anyway, I am also satisfied with this, but I regret buying this a little bit because of my broken macbook. Whenever I find a tiny malfunction with this laptop, I regret a little. And I was so so sad that Surface book2 discount sale $70 more than the price I bought :(

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you sharing your experience with the community. We're glad you're loving the lightweight design, as well as phenomenal graphics this versatile machine has to offer. We're sorry you seem to be experiencing some lag between your keyboard and screen. We recommend looking into troubleshooting any possible issues with attaching your Surface Book keyboard on our support page here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book. Be sure to follow the steps, starting by checking for Windows updates.

      We're always here to help you get your device running in tip-top shape. If you should experience further issues, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      Thanks for choosing the Surface Book 2!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best in Class, all around tablet/computer

    Posted
    servnhim
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been Mac user for years, but Apple has been growing stale and really has brought nothing new to the table since the days of Steve Jobs. Six years ago, there was a leadership change at Microsoft and they started to make technology that empowered people and were changing lives. I started with the Surface Pro line and then ended up with the Surface Book 2. This is an amazing device and quite powerful. The Windows Hello sign-on is flawless and the computer boots in less that 10 seconds. The screen and cameras are amazing and really clear. This thing is amazing for video conferencing. In tablet mode, the Microsoft Pen is incredible. You do not need a "paperlike" screen protector when writing. The resistance is perfect and I love taking notes with Onenote. The Pen also has an eraser, unlike the Apple Pencil. In addition to all of this, the Microsoft Pen lasts 1 year and you can change the batter. (Come on APPLE!) The battery life rocks! I can easily get 13-15 hours of use without having to reach for my power plug. The dedicated GPU is a nice perk, too. The keyboard on this device is the best on any device and provides a typing experience that was once a hallmark of Apple. In addition to the keyboard, the track pad is a good as Apples. While I have an iPad Pro and 2018 Macbook Pro, I grew weary of the high costs and multiple devices. When my Macbook Pro was replaced 3 time for keyboard issues, I was done. The only thing I miss about Mac is how all my devices worked together, but now Android and windows are catching up I highly recommend this device.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing machine that is getting better

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    As an avid mac user, Microsoft is killing it with vision and innovation. The surface book 2 is an amazing device. The battery life is great a and I love the build quality. Its keyboard is comfortable and is far better than the one that Apple is currently pushing. This keyboard has travel, which absorbs the energy during typing. Apple's engineers did not think about the biomechanics of their new keyboard design, which is like a running shoe with no midsole. As for the track pad, Microsoft nailed it. It is equal to the ones from Apple. It is super responsive and amazing to use. The screen is a delight to use and I love that it is a touch screen. Apple executives stated that having to take your hands off of the keyboard is not the way people want to work. This is counter to Tim Cook stating that the iPad Pro is the only computer people would need. ;) Having a multifunctional machine like the SB2 is great. I use it for STEM, business and mixed reality development. Say what you want, but the touch screen is quite useful. As a tablet, the ability to use the SB2 as a tablet is great, especially when teaching or speaking at conferences. When you tie it to the Surface wireless display adapter, it is amazing. The only thing I really miss on my mac is Handoff and messaging. Sure, I can find workarounds, but when you are doing business, you do not have much time to play. Apple would be smart to open its messaging technology to other platforms. Unfortunately, I do not see that happening and they are heading down the road of Blackberry. An isolated island cannot last forever. I could go on, but I am not. This is a great machine. I would highly recommend getting the Microsoft warranty in case something happens. Just like AppleCare, this is added protection.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Scott,

      Thanks for the stellar shout-out! We appreciate you calling out our innovative design with the Surface Book 2. We work really hard to impress our customers with our portable, yet powerful designs, so we're glad we hit the mark! Our touch screens definitely bring uniqueness to your laptop experience, replacing the need for a mouse, if you should so choose. We love giving people options! We're ecstatic that you've been having an incredible experience with your new Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Versatile and functional

    Posted
    MKEstudent
    • My Best Buy® Elite MemberElite Member

    I switched from a Dell (4 years on first laptop, 6 years on second) to this Windows, and I have to admit it took me a long time to get the features down. I am still learning different things about the laptop 6 months later! Overall, supports most of the programs that I need, runs quickly and quietly, and allows the customization I need as a student. PROS: -Touchscreen is precise and easy to write on- doesn't get very finicky about wrist touches, etc. -Starts up fast -Battery lasts through 8 hours of classes with some to spare. Able to accommodate up to 2 additional screens. -Back-lit keyboard can be on or off, and brightness can be adjusted -Lightweight -Can function as a tablet or laptop. -If tablet battery is low, can attach to the keyboard backwards, so I can continue to use as a tablet, but have the additional battery of the keyboard. -Can use as tablet with keyboard on backwards so I can have additional screens. -Durable case protector available CONS: -Screen does not get very bright -Volume is very minimal -Stylus costs extra, and is expensive. -No ports on the screen (tablet) portion of the computer -Only 2 USB ports, 1 USB-C port. -No HDMI port -Hinge on screen is loose, so screen tends to slowly close if holding the laptop at an angle. -Select applications are not compatible Overall, I am happy with my purchase. This cost me a lot more than the similar Dell laptop, so I hope to get at least 5 years out of it. Gets the job done for now! If it does not have a reasonable lifespan, Ill be back with a crabby review!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give Surface Book 2 a try! We're delighted that you're loving its powerful performance, impressive battery life, versatile design and more. We appreciate you leaving your honest feedback, as we are always striving to impress our customers with updates over the years. If you're looking to expand the number of ports available to you, the Surface Dock may be worth looking into. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Love - But Battery Life & Overheating is a Concern

    Posted
    debs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My favorite laptop ever. The look, the feel of the keyboard, the versatility (using the stylus to sign, edit, proof docs), and transformer quality (using as a tablet :) makes you feel like you spent your money well. The battery life is not the best. However, I did notice that the battery life started when I got my laptop replaced (after spilling a drink on it 1 month and a half after purchase- Thank God for Accident Protection). The new laptop I received seemed to have a slight issue with battery life and it overheats. The overheating could be a big a problem but I am monitoring it for now. I have all of the wonderful Best Buy warranties so I'm sure they will happily replace it with another new machine. I just hate being without my laptop even if just for a day :( Great Great machine overall! Word to the Wise: For a device of this value, just buy Accident Protection. I had to use mine within 1 month and a half. From my own goof. But the relief I felt the moment I remembered I had Accident protection, is indescribable.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share how you're loving your Surface experience so far! We're absolutely thrilled you chose Surface Book 2 as your first laptop ever! We're so honored that Surface was your number one choice. We appreciate you sharing your insights with the community. We're so glad you had accident protection so you could continue to use the device you love! In regards to your Surface running a bit warmer than normal, and battery life, we highly recommend using the Surface Diagnostic Toolkit. This can usually diagnose and fix most minor issues. Check out how to utilize this easy and free tool here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.

      If you should encounter any further questions or concerns regarding your device, please don't hesitate to reach out for assistance here: https://support.microsoft.com/en-us/contactus/.

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Just what I wanted

    Posted
    Anthadeas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product is exactly what I wanted to purchase. I did lots of research before purchasing a SurfaceBook because I wanted to make sure that my money was being well spent. I went on Amazon and saw one that I wanted to purchase but I believe in supporting local businesses, so I went to Best buy where The Manager and sales associate Scott and Trevor helped me out a lot on my purchase. They priced matched Amazon and even went a step further. I got exactly what I wanted and because of this, I will continue to shop at Best Buy. I wanted to wait a month or so to write my review because I wanted to make sure I fully experienced it. I do. Its an expensive laptop but it is exactly what I wanted. I have no regrets. I love the long battery life, I really like being able to turn it into a tablet. Again I knew what I was getting so I wasn't surprised by anything nor was I disappointed with anything. It works exactly as a top end product should. No corners cut and only premium components and aesthetics.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your honest Surface experience with the community! We're delighted to hear that our friends at Best Buy took care of all your needs with this purchase. We're excited to hear that you're loving the quality versatile design and powerful battery performance. We hope you continue to discover all there is to love with Surface Book 2!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Coming from a macbook pro2018

    Posted
    kreativemaster
    • My Best Buy® MemberMember

    Still getting used to the windows os but so far based on my experience adobe suite apps seems to be more stable than in my macbook pro 15” 2018. The issue I had with mac is that Premiere and after effects run directly in the CPU because AMD drivers are not compatible with those programs. AMD could not solve the issue because they said thats something related to apple os and apple is responsible for those drivers. Adobe told me the same the driver needs to be updated when I went to apple they told me everything was up to date with the Mojave os and at the end no one could help. So I decided to switch. Im not a fan of final cut pro because feel it limits my ability to comstumize it thw way I want to use it while adobe make me setup the programs the way I want to use them. Also The GPU have not issues when using adobe. So far enjoying the machine. Great work and I love the ability to write on the screen.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Outstanding performance in a sleek package

    Posted
    sdgvsdgsdgsg
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have to say, Microsoft has really stepped up its game with its Surface line of products. The Surface Book 2 is my favorite surface device today (having previously used a Surface Laptop and Surface Pro). This is now the only device I use - I purchased the surface dock and just hook up my Surface book 2 to it when I need to use a larger screen. I have been absolutely blown away with the performance of this thing - it is blazing fast. It packs this performance until a relatively sleek design, but just know it does have a decent amount of bulk for a portable device - still plenty portable enough to take with you anywhere you go, but not as light or sleek as the surface laptop 2. Overall, this is a highly capable device that I think most consumers would be very happy with!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best laptop I've owned

    Posted
    Jonathan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this Surface Book 2 for a few weeks now, so I've got a solid impression of it. The good: It has a nice strong magnesium body, there's no flex in the tablet or keyboard. The keys have a very subtle rubbery feel, not plain plastic. Keys are backlit, and the brightness is adjustable independently of the screen. The screen is nice and sharp with good color reproduction, and gets very bright at max brightness. It actually has enough horsepower to run games decently, though it does get hot after a while. Using the surface pen (purchased separately) is very natural, with almost no lag noticed. The battery lasts much longer than my previous d*** even though it had theoretically lower power consumption. There are several hidden features that bring value, such as being able to charge the laptop via the usb c port if you forget the included adapter. Overall, the build quality is excellent. Microsoft really made a nicely polished laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Jonathan,

      WOW! Thank you for taking the time out of your busy day to leave such a detailed review on your experience with your Surface Book 2! We're so happy to hear that you have been loving your device, and have passed your review along to our team for a read.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Glad I waited!

    Posted
    carroct
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The time came and I made the purchase I needed to do 6 months ago. This Surface book is amazing the speed and versatility is by far the best I have ever had. The tablet function is by far the best feature. The ability to use the tablet as a camera has made things so much easier for me on my projects. Graphics are amazing and it has windows 10 not a mobile version so all the programs you had on your desktop or laptop will work on this! Usually I look for flaws and a reason to return because I came across something that I didn't like. In this case I have zero buyers remorse even though I purchased the top of the line and financed on my best buy card. No regrets here!!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest review with the community. We are overjoyed to hear how you're loving the Surface Book 2 so far. It sounds like its versatility has been able to help you accomplish great tasks in your day-to-day. We appreciate all the great compliments!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 4 out of 5 stars

    Best Surface Book and Windows Two in One

    Posted
    Kumar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It is from Microsoft and it has the drivers tuned perfectly to play along with the Windows Ecosystem. That's what every Surface buyer thinks, but sometimes it fails. Technology still evolves and I could say authentically as an engineer and techie. But after upgrading to Surface Book 2 from Surface Book (as it is failing after two+ years of use), I found Surface Book 2 still needs some tweaking. I have a Surface Dial, and it sometimes needs to be moved to a different place on the table to activate it. I have not seen that issue with my Surface Book 1. I also found the Surface Mouse having issues with wakeup when I have not seen that issue in Surface Book 1.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for raving about the Surface Book 2 to the community! We're delighted to hear that you're loving Windows 10 so far in combination with this device. We're sorry to hear you are experiencing some difficulties with some of your Surface accessories. It's possible since they were once paired with an older device that they may require some updates. We highly recommend reaching out to our support team to best troubleshoot, and help you get your devices up and running. Contact them here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellent for photographers

    Posted
    Vegaschick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I went in expecting to buy something a lot cheaper than this. But the gentleman was very knowledgable about Photography and when he found out I was a photographer he showed me a few examples that had the storage and the speed to handle what I needed. What sold this for me was that you could disconnect the top and use it as a tablet with an accesory pen for detailed editing etc and it's a touch screen. It is an amazing computer and Im still learning it all. Very please and highly recomend this for anyone who needs a lot of space and a quick computer. It has many advanced features for anyone in a similar field.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing how you like to use your Surface Book 2. We love hearing about how our customers love using their Surface devices to get creative and accomplish tasks with ease. If you're interested, we think you might like checking out all Windows Ink has to offer here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      We hope you continue to discover all there is to love about Surface Book 2!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 4 out of 5 stars

    Still love it!

    Posted
    Coco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have purchased this laptop in August and I still am in love with the product. It is a great laptop and the fact that I can take off the screen and use it as a tablet is awesome. I am an illustrator and spend a lot of time using photoshop and corel painter. This computer is perfect for this type of work. I did not give a 5 stars because the battery life is not as they mention in their website. I cannot give you numbers, as the battery life is really depending of how you use your computer, what software you are using and how hard you are using the machine.... etc.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good screen nice laptop

    Posted
    iLikeTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The screen on this is pretty good. However, don't expect to take advantage of the extra GPU chipset... and the latch to disconnect the screen and use as tablet won't unlatch most of the time - it has to be in the right circumstances... Whatever those are the computer decides - not you. However, on the surface Pro series you can just detach the keyboard and use as a tablet - that's what I replaced this with... Oh not enough ports should have a full HDMI for this price and a USB-C Thunderbolt. Com'on MS! I do like the magnetic power connection.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest experience with the Surface Book 2. We're sorry to hear you were not satisfied with your purchase. When it comes to the screen detaching, it should be simple to detach, as long as the battery is sufficiently charged. Here are some tips for Surface Book 2 for the future: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      We're delighted to hear you're loving your recent purchase of Surface Pro. This is another great choice for taking advantage of a highly versatile two-in-one design. If you should find yourself needing additional ports, you might be interested in the Surface Dock. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      Please know that if you ever are experiencing any questions or concerns regarding your Surface devices, our support team is always more than willing to lend a hand. Feel free to reach out here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Viciously versatile and fast!

    Posted
    TooMuchJones
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love this device, coming from a SP4 last years model upgraded to this one. LOVE IT! The tablet with Keyboard is a tad heavy but it packs a punch with extra battery and GPU power but without the Keyboard it is crazy light weight and easy to use. I love the size, the power and the screens resolution all great pieces of tech. As a person in IT I am on it a lot and I have had no complaints about it. Watching movies on an airplane, gaming a little, chatting with friends and family. Great device.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for being a long-time Surface fan! We're delighted to hear that you're loving the features we have added to Surface through the years. We're thrilled that this all-in-one machine has been the perfect fit to help you accomplish more on-the-go as well as sit back and relax with your favorite movies and games. We hope you continue to love all Surface Book 2 has to offer!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Fast, Powerful & lightweight

    Posted
    Sailor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This powerful lightweight Surface Book 2 makes it hard to use any other slower device. I have given this 6 months of regular use and am impressed. I am not easy to impress and was going to custom order a build to get enough power. This provides the power, no glitches, no hiccups, very responsive touch screen, and decent options. As for tablet function, I use my ipad for that. I do not use this book detached from keyboard. I am glad I can though. it works like a featherweight desktop, not a mobile device or tablet.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know how you're liking the Surface Book 2! This powerful machine is a great option for those who are looking for a user friendly laptop, with two-in-one capability. We appreciate your feedback!

      Best,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome laptop

    Posted
    mittortz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Such a cool laptop. The versatile design allows for uncompromised use as a tablet, laptop, or "canvas" mode that's great for watching movies. Very fast, superb battery life, top notch keyboard and trackpad. Windows Hello is built-in, AKA facial recognition, which is great for signing into the laptop but also enabled for third-party applications like 1password, which is very cool. I can't say enough good things about it. A bit pricey but well worth it if you're looking for a great Windows portable.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out some of your favorite features of the Surface Book 2 for the community. We're thrilled you're loving the impressive battery life, and all-in-one versatile design. We're also glad to hear you're making great use of Windows Hello. This makes signing in faster, easier and more secure than ever before. We appreciate you sharing your feedback with others!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great computer! Perfect for students

    Posted
    Jam35
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I went into the store to purchase a different computer but discovered this one and found it to be everything I wanted! The pen interface is impressive-great for note taking as a student. All my notes are more organized than ever and my backpack is so much lighter. I upload worksheets and handouts directly into my notes. Love the versatility of the tablet and keyboard. My only complaint is that I wish the keyboard was Bluetooth.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give Surface Book 2 a try! We're so glad you're loving the all-in-one versatility as well as paperless design, making your on-the-go student experience even easier. If you're looking to add to your experience, we have many great Bluetooth keyboard options you can use in combination with Surface Book 2. We recommend checking out Surface Keyboard at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-keyboard-silver/5663301.p?skuId=5663301.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft