Main Content

Customer Ratings & Reviews

Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ Display - Intel Core i7 / 8GB / 256GB dGPU - Silver-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 142 reviews

  • 10%
96%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 53 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 142 Reviews
  • Rating: 5 out of 5 stars

    The do everthing laptop

    Posted
    Realistic
    • My Best Buy® MemberMember

    I am a college student, a gamer, and a vr enthusiast. For a student: As a student I use this laptop for running 3d anatomy programs as a pre med student. The i7 8th gen cpu is blazing fast and renders my 3d programs very quickly. The surface book 2 has a detachable screen and so it is great for taking notes and jotting down ideas. In class I use it a my one and only notebook using one note to create and organize all of my notes. Microsoft claims a 17 hour battery life. However because these tests are done of a single video loop your mileage my vary. I usually get 10+ hours with screen at 50% with a combination of office suite work, and with 3d anatomy open. Gaming: When I want to relax and blow off some steam I run over watch and other newer titles on this. However, running video games at the book 2's native resolution is not ideal. The gtx 1050 in here is not great for near 4k gaming. Virtual Reality: I have recently gotten into vr in Microsoft's "Mixed Reality" platform. Playing many games from the Microsoft store and Steam vr store. Games such as: Super Hot, Space Pirates, DOOM VFR, and other vr titles run great on this. Unfortunately I do not think that the surface team originally had the book 2 in mind for MR. You have to use a usb c to hdmi adapter to connect the headset, and make an awkward stretch of the usb cable that is also needed to run the headset on the other side of the laptop. While in the vr experience I notice at times strange pulsating effects on the screen (not seen on my gtx 1070 gaming rig). It is mostly during loading screens though.As this version of the book 2 has only 256 of storage I use my external ssd to run this, and so I would recommend some kind of external storage if you plan on doing something similar. SALE: When I added my laptop to my cart I noticed that a MR vr headset was included in the purchase! I ran over to my nearest best buy store to get some explanation on this. It turns out that you save 400$ with the purchase of a "Mixed Reality Ultra Certified laptop". If you want to take advantage of this the sale will end this Saturday 12/23

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      WOW! Thank you for leaving such a thorough and detailed review of your experience with the Surface Book 2! We appreciate all of this feedback, and have passed it along to our team for a read. Thank you for taking some time out of your day to shed a little light on what makes the Surface Book 2 great to you.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Expensive but worth it

    Posted
    Kain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I first got the low-tier version of this device, which comes with a 7th gen Intel i5 CPU and an integrated GPU. It’s a great product for media consumption, office, and some minor 2D design work. However, working with two or more Adobe programs at the same time, while also running Chrome with multiple tabs open, and even more apps for playing music and chatting, was simply too much workload. So I got this version instead, and it’s not just the perfect match for MY workload, but also gives you the best bang for your buck! The dedicated GTX 1050 GPU isn’t just way more powerful than the integrated one, but also comes with its own 2GB of video memory. This means, that the CPU doesn’t have to share the 8GB system memory, which is important if you plan on running multiple memory demanding programs at the same time. If this still isn’t powerful enough for you, instead of going for the 16GB version of this model, I’d suggest getting the 15” model instead. Not only does it come with the additional system memory, but also with an even more powerful GPU. Either way, you will get a well-built device. The keyboard feels good and has enough travel, and the trackpad is smooth and accurate. I would even go so far and say that both are good enough to write a 50+ pages thesis without feeling the need for an external keyboard and mouse. The speakers are also good, and deliver clear sound, but unfortunately they’re not the loudest. Depending on your needs, you might want to consider getting an external Bluetooth speaker. Last but not least the screen: With its aspect ratio of 3:2 at a resolution of 3000x2000 pixels, its high color accuracy and a peak brightness of 410 nits, this is simply one of the best screens out there. You will love it! Now I know this device is very expensive, and if you don’t use the 2-in-1 feature, you will definitely get more for your money with other laptops, such as the new Razer Blade 15. However, if you are a creative or you simply enjoy being able to de-attach the screen, and even if it’s just to read articles in vertical mode from the comfort of your couch, I say: Go for it. The Surface Book 2 is a great device, and probably the best 2-in-1.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Let us be the first to say, wow! What an incredibly thoughtful review! We loved reading all the wonderful thoughts you provided regarding the Surface Book 2. We're glad you found the right device for all your needs with the perfect specs. Thanks for calling out some of your favorite features, like its impressively versatile design which allows you to have many creative options to work (and play) the way you like! We appreciate you raving about the Surface Book 2 to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing machine that is getting better

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    As an avid mac user, Microsoft is killing it with vision and innovation. The surface book 2 is an amazing device. The battery life is great a and I love the build quality. Its keyboard is comfortable and is far better than the one that Apple is currently pushing. This keyboard has travel, which absorbs the energy during typing. Apple's engineers did not think about the biomechanics of their new keyboard design, which is like a running shoe with no midsole. As for the track pad, Microsoft nailed it. It is equal to the ones from Apple. It is super responsive and amazing to use. The screen is a delight to use and I love that it is a touch screen. Apple executives stated that having to take your hands off of the keyboard is not the way people want to work. This is counter to Tim Cook stating that the iPad Pro is the only computer people would need. ;) Having a multifunctional machine like the SB2 is great. I use it for STEM, business and mixed reality development. Say what you want, but the touch screen is quite useful. As a tablet, the ability to use the SB2 as a tablet is great, especially when teaching or speaking at conferences. When you tie it to the Surface wireless display adapter, it is amazing. The only thing I really miss on my mac is Handoff and messaging. Sure, I can find workarounds, but when you are doing business, you do not have much time to play. Apple would be smart to open its messaging technology to other platforms. Unfortunately, I do not see that happening and they are heading down the road of Blackberry. An isolated island cannot last forever. I could go on, but I am not. This is a great machine. I would highly recommend getting the Microsoft warranty in case something happens. Just like AppleCare, this is added protection.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Scott,

      Thanks for the stellar shout-out! We appreciate you calling out our innovative design with the Surface Book 2. We work really hard to impress our customers with our portable, yet powerful designs, so we're glad we hit the mark! Our touch screens definitely bring uniqueness to your laptop experience, replacing the need for a mouse, if you should so choose. We love giving people options! We're ecstatic that you've been having an incredible experience with your new Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Awesome! BUT a little bit...

    Posted
    NKNK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to buy great laptop with high quality of graphic card(at least GTX 1050), and I considered the weight. When I consider these two options(graphic card and portability), this Surface book 2 is great for me. Even though the price is expensive for me, I am satisfied with it. However, I sometimes find that something is weird such as stopped web page. I opened full-sized YouTube page for a long time, and I didn't use my laptop for few minutes. After then, I unlocked my laptop, and I hit 'Esc button' to make the YouTube page smaller, not full size. Suddenly, the page was turned to gray page. So, I had to hit "Ctrl+Alt+Del" to open system manager. Then I quite the Internet Edge page by force. This happened twice within one or two months. Plus, sometimes, I cannot type spacebar and special characters like ?!@/..., when I type in the webpage or online messenser. I am sure whether this is because of typing Korean letters or not. (I use two languages in my laptop). But, whenever, I am stuck in this problem, I have to touch the typing box with my fingertip. Actually I did not need touch screen with my laptop and detatched screen that much. I just wanted to buy great graphic card and portability. I considered this surface book2 and apple macbook pro. When I bought this, I had an old macbook air. Since I already have apple OS laptop, I chose this 'window' laptop. But after few weeks, my mac book air was broken. If I knew that my macbook is broken, I might buy macbook pro instead of Surface book2. Anyway, I am also satisfied with this, but I regret buying this a little bit because of my broken macbook. Whenever I find a tiny malfunction with this laptop, I regret a little. And I was so so sad that Surface book2 discount sale $70 more than the price I bought :(

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you sharing your experience with the community. We're glad you're loving the lightweight design, as well as phenomenal graphics this versatile machine has to offer. We're sorry you seem to be experiencing some lag between your keyboard and screen. We recommend looking into troubleshooting any possible issues with attaching your Surface Book keyboard on our support page here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book. Be sure to follow the steps, starting by checking for Windows updates.

      We're always here to help you get your device running in tip-top shape. If you should experience further issues, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      Thanks for choosing the Surface Book 2!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The best laptop I've owned

    Posted
    Jonathan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this Surface Book 2 for a few weeks now, so I've got a solid impression of it. The good: It has a nice strong magnesium body, there's no flex in the tablet or keyboard. The keys have a very subtle rubbery feel, not plain plastic. Keys are backlit, and the brightness is adjustable independently of the screen. The screen is nice and sharp with good color reproduction, and gets very bright at max brightness. It actually has enough horsepower to run games decently, though it does get hot after a while. Using the surface pen (purchased separately) is very natural, with almost no lag noticed. The battery lasts much longer than my previous d*** even though it had theoretically lower power consumption. There are several hidden features that bring value, such as being able to charge the laptop via the usb c port if you forget the included adapter. Overall, the build quality is excellent. Microsoft really made a nicely polished laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Jonathan,

      WOW! Thank you for taking the time out of your busy day to leave such a detailed review on your experience with your Surface Book 2! We're so happy to hear that you have been loving your device, and have passed your review along to our team for a read.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Best Surface Book and Windows Two in One

    Posted
    Kumar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It is from Microsoft and it has the drivers tuned perfectly to play along with the Windows Ecosystem. That's what every Surface buyer thinks, but sometimes it fails. Technology still evolves and I could say authentically as an engineer and techie. But after upgrading to Surface Book 2 from Surface Book (as it is failing after two+ years of use), I found Surface Book 2 still needs some tweaking. I have a Surface Dial, and it sometimes needs to be moved to a different place on the table to activate it. I have not seen that issue with my Surface Book 1. I also found the Surface Mouse having issues with wakeup when I have not seen that issue in Surface Book 1.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for raving about the Surface Book 2 to the community! We're delighted to hear that you're loving Windows 10 so far in combination with this device. We're sorry to hear you are experiencing some difficulties with some of your Surface accessories. It's possible since they were once paired with an older device that they may require some updates. We highly recommend reaching out to our support team to best troubleshoot, and help you get your devices up and running. Contact them here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fast, Powerful & lightweight

    Posted
    Sailor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This powerful lightweight Surface Book 2 makes it hard to use any other slower device. I have given this 6 months of regular use and am impressed. I am not easy to impress and was going to custom order a build to get enough power. This provides the power, no glitches, no hiccups, very responsive touch screen, and decent options. As for tablet function, I use my ipad for that. I do not use this book detached from keyboard. I am glad I can though. it works like a featherweight desktop, not a mobile device or tablet.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know how you're liking the Surface Book 2! This powerful machine is a great option for those who are looking for a user friendly laptop, with two-in-one capability. We appreciate your feedback!

      Best,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    One of the Best Laptop Period

    Posted
    ankitthescorpion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you have about $2000 to spare. Don't even look for anything else other than the surface book. There are already a lot of reviews for this device, so I will not say more but as a user, this is a very cool laptop to own and just blows away my MacBook. Also, Microsoft has really upped their game in the past few years and now their design is actually envious. The first day I walked into the office with this new device, this device got compliments from everyone around me. Just buy this if you have a lot of money to spare.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the kudos! We're so happy to hear that you've been enjoying your Surface Book 2.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fantastic Device

    Posted
    Alexandra
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I owned a Mac Book pro 15" which lasted for 8 years before I started noticing issues. I was hesitant to switch from Apple but their "new" products didn't have anything impressive to offer. As a grad student, I wanted a Microsoft laptop because I didn't like how Office runs on the Mac. This laptop has been performing wonderfully, its fast, was very easy to set up, and is versatile. It was pricey but I am not disappointed with the purchase so far.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Alexandra,

      We're glad to hear that you made the switch and that your Surface Book 2 has been pleasantly surprising you! We appreciate you taking the time to leave a review, and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great bang for your buck purchase

    Posted
    User559
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Owned the surface book 2 13.5 8gb 256gb for two months now and love every aspect of it. Used daily for school work (mainly Microsoft Office, research, and SPSS). Battery life is superb running 8hrs without charge (minimal web browsing and word typing). Graphics with CPU performance is great (play Madden 19 & Age of empire with no lag). One of the best purchases I've made thus far. Highly recommend.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for recommending us to the community! The Surface Book 2 is perfect for students! Between powerful performance, and excellent battery life, powering through your daily tasks is a breeze. We're delighted to hear that the Surface Book 2 has been the perfect all-in-one device that takes you from work to play!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    LOVE IT!

    Posted
    UncleMoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed a laptop ASAP because my old one died on me. I was between the Lenovo Yoga Book 920 and the Microsoft Surface book 2. The yoga book was nice but the size of the bezel at the bottom of the screen was too big and I did not like how the keys were our when it went into tablet mode. I couldn't be happier with my decision to go with the Surface book. It was more expensive but totally worth it!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I was so excited about this product!

    Posted
    Ahmet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was so excited about this product! However it became a frustration for me. I was thinking that it would be the best fit for my design works, but it is too slow to work with and does not work in perfection. Frankly, if you guys planning to buy this Laptop for any design jobs, forget about it, I did the same mistake so you do not need it! It does not work EFFECIENTLY WITH ADOBE CC, 2020 DESIGN, SKETCHUP !!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer with everything I need for school!

    Posted
    Roger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This computer is a nice upgrade from surface pro laptops without losing what made the pro laptops great. It has the specs and battery life to handle practically anything. It feels a lot more like a 'real' laptop (with an actual hinge instead of the back flap) with all the options of a powerful tablet. I do hate that the computer DOES NOT come with a surface pen and must be bought apart...

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Roger,

      Sounds like the Surface Book 2 has been the perfect fit! We're glad you're loving the two-in-one capability that your device has to offer. The battery life is certainly a powerful addition, helping you power through all your day-to-day tasks. Thank you for leaving your honest feedback of your new device. Welcome to the Surface family, we're happy to have you!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome Computer!

    Posted
    mjn423126
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Surface Book was a replacement for my laptop and I couldn't be happier. There have been no issues with this acting as my laptop and the added benefit of being able to use as a tablet has been a great asset. I use this primarily for work and it has been able to help me be more efficient with multi-tasking and has not had any issues with running all the programs I need to complete my work. Very happy with the purchase!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're happy to hear that you've been enjoying your device! Thanks for taking the time to fill us in on your experience.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Dang...16 hr battery

    Posted
    Bluecollarnerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Allright-its slick. I mostly got it because the stylus erases And I will stop having to translate my ios to inferior formats for my peers. I live on a pair of ipad pros but if this proves to have a user friendly interface Im all about dual weilding and picking which one is my primary and which is a spare moniter. It’s fast I’m still getting used to windows again So not maxing it out but impressed thisfar

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Awesome when it's new, but...

    Posted
    david060383
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This laptop was amazing when I first got it. Super light, attractive styling, serious power. But I'm five months into owning it, and the screen doesn't detach anymore, probably 70-80% of the time. No big deal you might think, until you realize the charging functionality is somehow connected to the detach functionality! Look to a company other than Microsoft for your next laptop.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi David,

      We're sorry to hear you're having some issues detaching your keyboard. We would like to help you get your device up and running the way it should. It sounds like the issue you're having can be solved by troubleshooting a few simple things, that could be as easy as cleaning your device, or keeping both the clip board and keyboard charged more than 10%. To troubleshoot with these simple tricks and more, we urge your to visit our support page on the Surface Book here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book.

      If for any reason you should experience any further issues with your device, our support team is happy to help customers get back up and running. You can contact our support team here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great computer/tablet combo!

    Posted
    Charity
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I LOVE my surface! I bought it for school and it has been the best! I like that you can detach it and switch to tablet mode; this is great when you're taking down notes. I love the write to text feature and it's a good size. You are able to see everything while also being able to carry it with you if needed. Best purchase I have made in a while!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear you're loving your experience with the Surface Book 2 so far! The detachable screen is perfect for switching gears, allowing you to navigate daily tasks seamlessly with its amazing versatility. Thanks for telling the community about your great experience!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best Laptop EVER

    Posted
    AirVoh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had my eye on this laptop for a long time and I am definitely not disappointed. Its perfect for what I need it for. I can do all my school work using OneNote, it plays games quite well, especially for not being marketed as a gaming laptop, I can edit photos using Photoshop. The battery life is great, and the build quality is top notch.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Sounds like you're loving your Surface Book 2 experience so far! We're delighted that the versatile design and powerful performance of this incredible machine has impressed you. It's great to hear you're utilizing great features like OneNote for keeping track of your notes. The paperless design of the Surface Book 2 makes accessing files a breeze!

      Thanks for calling out your favorite features for the community, we appreciate you sharing your feedback!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome Laptop w/ Tablet Features

    Posted
    Bets
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been using a Surface tablet for the past 3 years, and it was great but too slow once I had maxed out the memory capacities. I did a MAJOR upgrade to the Surface Book, and I'm so excited! I usually don't make major purchases like this, but every time I open my laptop I am thankful I bought it. The detachable keyboard is great, and the tablet features work well.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for being a loyal Surface customer, we're glad you're happy with your new upgrade! The Surface Book 2 is a fantastic two-in-one device offering both a powerful laptop mode, as well as easy to use tablet. In the future, if you find yourself wanting your Surface device to run faster, try these optimization techniques for a more powerful Surface experience: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Love the PC. Glad I bought it.

    Posted
    denwewes
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had been looking at the Microsoft Surface Book 2 for quite some time. Finally bought it, and am very pleased with my choice. Screen is fabulous, tough screen is great. Only drawback is I use two PCs on a single display via HDMI and it appears I may not be able to get this to work. Took PC with me to Italy, France, Greece, Spain and Croatia and not a single glitch.

    I would recommend this to a friend