Customer Ratings & Reviews

This is my 3rd Surface Pro I have purchased from Best Buy. It's always been a very good computer and Best Buy has always made sure they back up their product with excellent service.

Just what the wife needed. We have been surface pro fans for 15 years and this on checked all of the boxes. They price matched for a great price as well.

Love my surface. This tool brings my entire office everywhere I go. I cannot imagine doing my job without being able to access my whole desktop discreetly and in a fashion that is acceptable in most office settings.

This is my second Surface pro and I’m loving it, fast light and the battery last more than I expected

The laptop was decent overall. It performed adequately for basic tasks like browsing, streaming, and word processing. The battery life was satisfactory, lasting a good portion of the day with moderate use. However, it struggled with more demanding applications and multitasking. The build quality was average, and the display was clear but not exceptional. Overall, it's a suitable choice for everyday use but not ideal for intensive workloads.

Great product! I’ve been using it to study and do my online courses and it’s been very very accurate and fast

So far, I'm loving my Surface Pro! I've dreamt of the day I owned one and it's finally happened! YAY! I had read a review about the fact that it's not necessarily the easiest to "hold on your lap" and I would agree. That's probably the biggest downfall I've found so far. I even got a full case for it with stand and it's still not the best for the lap. I kind of wish I would have gotten the pro keyboard that doesn't require it to be physically connected so the keyboard was the only thing that has to be in my lap.

Nice build quality and boxing. Very responsive and easy to use.

I owned a Surface Pro 4 for 9 years and while I had some issues with it from time to time, not being a tech-oriented person, as I have my Best Buy membership, I had Geek Squad assistance when necessary - so it all worked out well. When I was shopping for a replacement, I was never advised that the newest Surface Pro's ARM processor causes a major issue when it comes to compatibility with other devices (in my case, printers - and not just mine, as I discovered upon deep research). I bought a Canon PIXMA TS-6420a printer/scanner and, to make a weeks-long story short, nothing that anyone could do will make it scan - and only by the sheer luck of getting someone at Canon's support who persisted and came up with a workaround am I able to print. After numerous Geek Squad sessions, two wasted trips to see them in person, untold days of research, help from a tech expert in my family, and so much frustration that no one - neither Microsoft nor Best Buy - advises customers of this compatibility issue, I called Microsoft Surface support, only to be told the same thing that store Geek Squad staff said.. "Get a different laptop!" Even Microsoft can't guarantee that any particular printer will be compatible with this device. So unless you are really comfortable messing around with your laptop's tech and/or don't need to connect your laptop to any other devices, my advice is to purchase something else with an Intel processor. Yes, this is a nice laptop otherwise, but I've been to you-know-where and back and still can't scan - so I have only half of the functionality of my printer/scanner. At this point, I'm so discouraged and disappointed with the lack of advice I received when shopping online, with the conflicting information I did receive post-purchase, and with Microsoft's refusal to forewarn the public and/or find a way to fix this issue that I no longer trust anything I read or hear with regard to tech and don't even have the energy to look for something else.

It's alright. Got the X Elite chip and new Flex keyboard. Never had a Surface Pro before. It's not quite as intuitive, smooth, or easy to use as an Android tablet. I thought it would be the perfect blend of necessary Windows OS for work and also having a tablet on hand, but I don't think it's going to work. It's not as fun to use as a tablet vs Android and just barely not as easy to work on as a typical laptop. Wish it was a 4k screen. Oled is nice, battery life is sufficient after just 1 day. Everything else seems pretty sweet as advertised.

its been a great we have always had these and we just upgraded after 5 years we have always used this in our business and we will stick to this product it serves all our needs

Works as advertised, very comfortable for usage, works fast

best tabled I have owned. Fast, great screen, and performs better than my surfacebook 3.

Highly portable, versatile 2 in 1. Use it on the plane during take-off and landing as a tablet and once in the air, throw the keyboard on and use as a full laptop. Screen is nice and crisp with a bright and sharp image Great for on the go work. Nice improvement with ability to store the pen/stylus in the keyboard.

Excellent for school, easy to navigate, battery last long time, graphic design cool.

I was excited to get this. I have a nearly 2 year old Surface Pro 9 that I love, and wanted the newer version and the newer keyboard. Downside was several of the apps I use right out of the gate can't be installed due to the ARM architecture. I could have found alternatives to work around that though. Yes, it would be a downside with most things running in emulation mode, since that just adds another layer of processing that slows things down some, but I doubt it would have been noticeable to the naked eye for me for the programs I use. Some technical reviewers mentioned that the battery wouldn't last as long though with many things running emulated, so that could have potentially been an issue. Screen was alright - I have OLED's all over, my TV, my 49" monitor in my office, even several of my HP laptops. So I'm used to it, and this really didn't jump out at me for anything outstanding. It was just a screen. Slightly better than my Surface Pro 9, but not much noteworthy. I was VERY disappointed with the lack of this speed everyone kept talking about. Reviewers all over nearly foaming at the mouth about how fast it was. And I just didn't see it. Running Office 365's newest version, no better than my SP 9. Boot? I was totally disappointed with boot times. My surface pro 9, on a brand new clean install of Windows with nothing else installed yet, boots 4 times faster to the desktop than this thing did. This was anywhere from 30 to 40 seconds from hitting power, to having Windows Hello get me to the desktop. There is no way I'd want my daily driver computer to be that slow at boot. Shutting down was marginally better. Sound levels were fine, but my Surface Pro 9 barely makes noise either. I really wanted to enjoy this, but I ended up returning it since I just didn't see anything that warranted making me leave my Surface Pro 9.

Performs good. Quality screen and plenty of data space. Keyboard and pen are responsive.

Love it. So easy to move around with and still have amazing performance.

Fast / can take any where doesn’t weight as much for a regular laptop / recommend for students starting college

This is just what I needed for work. Working as a mechanic can get messy but the quality of the computer is perfect! The size is perfect for travel too!