Customer Ratings & Reviews

This membership is a must have for BestBuy customers who buy their electronics at BestBuy and being them or any other electronics to Geek Squad for repairs and maintenance. Without this membership you will be paying very high prices for simple repairs and maintenance. You’ll definitely thank yourself later for grabbing this and seeing all the benefits it has like membership prices on items, first look on deals and other benefits that come with being a my BestBuy total membership member

My membership was well worth the annual fee. Geek Squad personnel were courteous and knowledgeable. They took time to listen to my concerns and explained how they would diagnose the problem and provide a solution. They explained that they would do their best to remedy the problem, but explained that there was a possibility that they would run into challenges.

I recently purchased a Mac and an HP printer at Best Buy, and the entire experience exceeded my expectations. From the moment I walked in, the staff was knowledgeable, approachable, and genuinely helpful without being pushy. They took the time to understand what I needed and guided me toward the right products for both performance and value. The checkout process was smooth and efficient, and everything was clearly explained, including setup tips and warranty options. Both the Mac and the HP printer work perfectly and were exactly what I was looking for. I also want to highlight how satisfied I am with the Best Buy membership. The benefits, support, and peace of mind it offers truly add value to the purchase. It made the experience feel more premium and customer-focused. Overall, Best Buy delivered a professional, seamless, and trustworthy experience. I would absolutely recommend shopping here and maintaining the membership—it’s worth it.

My experience purchasing the Best Buy Geek Squad membership was great! The Geek Squad reps were super supportive, informative, and took the time to answer all of my questions. Having this membership gives me peace of mind knowing I’ll have support if anything ever happens with my devices. Definitely worth considering if you want extra protection and reliable tech support!

I feel this membership is an exceptional value for all that’s included, especially tech support. I have used both the remote and drop-off services. The techs that do the intake at drop off are knowledgeable; this makes the process go smoothly. Have never had a problem with service on any of my devices. I never hesitate to recommend it to others.

I suffered two computer failures in less than two months, and I needed to get these high-end systems back online. The Geek squad people found the problems with both systems, and were able to fix the problems quickly. My computers are back home and working properly. One of the computers required RAM replacement, and the best price I could find for the needed parts was at Best Buy. So, I was able to purchase the new RAM online on the Best Buy web site with the in-store pick up option, so the Geek squad people were able to perform the needed installation quickly. I appreciate the service I received as well as the relatively low price for the hardware I needed to purchase :) . Also, signing up for an annual membership saved me money on the system repairs, and I now have options for other savings throughout most of this year :) .

Bought the membership because I used it immediately to transfer data to my new desk top and lab top purchase via Geek Squad. Will also be using it when I purchase 2 new TV's later this year and need help from Geek Squad for installation.

Light weight, very fast, plenty of storage. i was looking for a new ASUS, as that's the company I've had the most luck with. I wanted a laptop that was easy to travel with, since I fly frequently, so weight is an issue, as was durability.

This membership was explained to us in bestbuy, and out of all honesty I thought it was a big hoax. INTILL the cashier explained how geek squad will fix all products bought in bestbuy if broken. We have enough electronics to were thats absolutely worth the pricing. Thanks for recommending and having an insurance type plan available for our wildly expensive almost necessary electronics.

I’ve had My Best Buy Total™ long enough now to say this confidently: if you buy tech regularly, this membership pays for itself. Between extended protection, included support, and member-only pricing, it removes friction and uncertainty from purchases that normally come with “what ifs.” I don’t have to second-guess protection plans, returns, or setup help—it’s already covered. That peace of mind matters when you’re buying higher-end laptops, appliances, or home tech. What I appreciate most is consistency. There’s no nickel-and-diming, no confusion at checkout, and no scrambling when something needs service. It feels like Best Buy actually thought through the customer experience from start to finish. If you’re someone who values reliability, support, and long-term value—not just a one-time discount—My Best Buy Total™ is absolutely worth considering.

My Best Buy Total membership has been a great upgrade for me. I really value the included protection plans and Geek Squad support, which make a huge difference when buying expensive tech. It gives me confidence knowing my devices are covered and I can get help anytime I need it. The added perks and convenience make this membership feel premium and worth the cost. If you regularly buy electronics, this is definitely a smart choice.

This is a great service not only can you get repair for your product but the price match guarantee make it a fantastic buy. I got to come back to the store when the price dropped and was refunded over $300 dollars. Trust me if you do not get it you will regret it later!!

I bought this membership mainly for assistance in getting my "digital stuff" transferred to the new PC I purchased. There was some difference in the cost quoted online and in the store but my previous experience in DIY for this task made This look like a worthwhile investment. I dropped it off at the time of purchase and made an appointment to retrieve it when we returned from an out of town engagement. To meet this schedule I had to drive the unit to a second Best Buy location as at the first I had to make an appointment with the Geek Squad before being able to drop it off. I was totally willing to stand in line for a short session with an agent before leaving it for servicing. Then despite having made an appointment for pick up a week later I received a couple of emails requesting that I make an appointment for pick-up during the week that I was away. Upon returning and meeting the pick-up appointment, I found that much work still remained as no programs had been installed awaiting my presence to provide activation codes and passwords - that made some sense so OK. However the tech involved proceeded to spend 2+ hours trying unsuccessfully to transfer my MS Office software to the new CPU. Eventually I suggested leaving that and proceeding to other programs which were easier to transfer. The tech was unable to print out all of the installed apps/programs so the process proceeded rather slowly and I'm not sure all of the programs I used on the previous unit made the transition. I was not prepared with a listing of all the programs I was using as I wrongly assumed that all the programs would be installed. The process used was confusing and the problems encountered were distracting. Once at home I purchased a newer version of MS Office for $20 and installed it in about 15 min. I will address other issues as best I can at home or bring it back if I encounter other issues.

I recently enrolled in the My Best Buy Total™ membership to protect the two phones I purchased, and it was definitely the right decision. Having coverage for two years gives me real peace of mind, especially with expensive devices like these. It’s reassuring to know that repairs, protection, and support are included if anything unexpected happens. The process of adding the membership was simple, and the staff at Best Buy explained everything clearly. Overall, I feel much more confident knowing our phones are protected. Highly recommended if you’re investing in premium devices and want extra security.

We had computer set up in our home and all went very good with Jack on 4/28/26. Brinne came came on 5/2/26 to download files from old computer. Couldn't because we had not bought Microsoft office (salesman didn't tell us) We took new computer into Avon store to have done. Got it back 5/5/26. I called on 5/6/26 left message, no call back from Geek Squad.

I’ve had a great experience with the Best Buy membership. The discounts, fast shipping, and exclusive member deals have saved me a lot of money. I also like the extended return window and tech support options. The staff has always been helpful and the membership definitely feels worth it if you shop for electronics often. Highly recommend!

I’ve had this membership for an a little while now and honestly it’s been 100% worth it. The savings alone pay for itself, especially if you shop even somewhat regularly. I also really like the extra perks and peace of mind that come with it. Everything feels smoother and more convenient compared to not having the membership. Customer support has also been helpful anytime I needed it. Overall, it just makes the whole experience better and well worth it.

I was enormously relieved to discover this membership program which gives me access to The Geek Guys. I hadn't been aware of this tech assistance service and was desperate to find help. These guys have incredible expertise; they can fix ANYTHING! So, having a Best Buy membership for this service alone gives me complete peace of mind and is well worth the annual fee.

I signed up with Geek Squad for their yearly service because I was needing their help with some technical problems that I was having! Well I couldn't be happier that I signed up for their technical service because the young man who helped me really made a HUGE difference when he taught me how to fix my issues that I was having so much trouble with! I'm now able to accomplish with my project with no problems! I wish that I could remember his name so he would get credit he deserves!

My computer was hacked and I was very worried about the integrity of my data. Best Buy told me about the membership option which I purchased. The work to clean and update my laptop was done very quickly and I was given a full review of what was done. Everyone I spoke with was very courteous and helpful. I feel much more confident that my data is safe and if I am ever in doubt, I know where to go for assistance.