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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 5486 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are impressed with the AC1200 Dual-Band Wi-Fi Range Extender's ability to expand Wi-Fi range and its ease of use. Many also praise the strong signal, performance, and straightforward setup process. While some users experienced connection issues, the positive feedback regarding range, ease of use, and performance outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 5,486 reviews
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesnt extend my wifi sometimes and says no internet connection after troubleshooting too and the acess point on it interferes with my wifi router.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Jesse,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Wifi

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we bought this to extended our range but it didn't work, not sure what was the issue. We ended up returning it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product made internet connection worse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Followed all of the instructions for setting it up. Was disappointed that this product actually made the internet connection worse in our house so we disconnected it after a couple of days.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi KMorgan,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 2 out of 5 stars

    did not increase wi fi signal as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use but did not improve overall wi fi signal in the house very disappointed and would not recommend this to any body was better off without it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drops 5gz signal constantly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well when it works. Unfortunately it drops the 5gz signal in about a day and the 2.4gz signal is unreliable for internet. And this is standing right next to the unit when it has a solid connection to my router. Power cycling works, but I shouldn't have to do it every day. I'm ashamed at the money I wasted on this. I get more stability via the weak signal from my router.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Interfered with the WIFI signal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did exactly the opposite of what it was supposed to do. Instead of expanding my WiFi signal, it interfered with it which knocked it out. I tried a dozen times to redo the set up as this is a common problem, but it just wouldn’t work with my router. I don’t know if it has to do with my AT&T router, or if the extender was defective right out of the box.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Brox,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 2 out of 5 stars

    connected to the wireless quickly but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when moved to the back of the house the tv internet sygnals did not improve. It was like they were they were still pulling from the wireless router.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extender not viable on phone, couldnt install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get it to work at all with my FIOS home network. Im good with tech and did everything the instructions and app told me to do. It found the extender the first time but wouldn't find it every time I tried the steps over. I checked my iPhone settings too. Didn't see anything that would prevent it from being viable. I returned it immediately

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it might work for you, it might not`

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot give this product a true review as it did not work for us, was not what we needed to solve our problem, returned to Best Buy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned item

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item. Did not work for my area, depends on where placement is set

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Extends main network as different network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issue is when you use this it extends the main network but named differently so cannot use printer on the secondary network from the main. Returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed. It did not help my wi-fi issues at all. I ended up purchasing different brand and it works. Unfortunately, my time had expired to return the Netgear product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only last a month before it got errors so out of best buys return policy. I didnt feel a made difference in the house.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mixed feelings

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one and replace it with the pods as they worked better

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Keeps losing signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's all hype. The connection is worse than before I Installed it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Plug it in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this device. Need something better. However, it plugs right into the wall.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi teapot19,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Look elsewhere...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t connect and the app kept crashing. Junk...

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi HomeTheatre101,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    Didn’t work and made things worse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually made my internet worse. It could’ve been easier to setup. Sadly, I had to return it. Maybe it works for a smaller house.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Did the trick for a low signal in the garage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to extend a signal beyond metal garage doors. My wifi drops in the garage as soon as you close this metal door. Unfortunately, the wifi signal wasn't strong enough but once I connected via ethernet cable, problem solved.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work it was returned.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't honestly give a good review as the device was defective and returned to Best Buy for credit.

    No, I would not recommend this to a friend
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