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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 5486 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are impressed with the AC1200 Dual-Band Wi-Fi Range Extender's ability to expand Wi-Fi range and its ease of use. Many also praise the strong signal, performance, and straightforward setup process. While some users experienced connection issues, the positive feedback regarding range, ease of use, and performance outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 5,486 reviews
  • Rated 1 out of 5 stars

    Not what we expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not work for us in our situation. It might have given us stronger signals, but the two devices that used to work well without the extender, they experienced interrupted internet connections. Very frustrating, and tech support from net gear was not great, so we returned the extender.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Read the box on what else you need to hook it up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware. this product is not all inclusive. You need connector cables.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t work for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work the way I was expecting it to didn’t work for our needs

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it worked and I could tell that it was working, but the problem was...it didn't work that great where I felt it was worth the money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of mo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to help with intermittent Wi Fi after talking with an associate. No help at all. Then talked to Magnolia reps who said they would never recommend or sell a range extender. Do these 2 reps work for the same store. I had a top of the line Net Gear modem/router that failed little more than a year. When I installed a Comcast modem the problem disappeared. Will never own NetGear anything again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure secure

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed a weird security question that I don’t remember putting. So unplugged it to be safe.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong WiFi and wrong keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The advice received from the salesman and the Geek rep was at opposite ends of the spectrum. The Geek rep said that the salesman didn't know what he was talking about for two different items. The keyboard for my Samsung 4K TV was absolutely worthless (didn't hook it up) and the wifi extender for my Ring doorbell was the same worthless piece of electronics. He didn't hook it up either

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Extender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range for this is not good we bought the step up a little more money but works great

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi bakeme44,

      Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 4 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought one with more coverage. As some times the distance the signal does not reach areas I want.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure if it really works

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if this booster really Enhances steaming because the smart TVs keep buffering.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi SherylD,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 4 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really upset as this device not continously work usually disconnect and not good quality like netgear routers

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wifi extender

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough reach or signal, lacks distance and better quality, good app though.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DDreamr,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Router extender

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible does not work whatsoever do not waste your money on this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Still lags and disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this expensive extender thinking it would solve my problems. It's almost the same without it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Tech Support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even have a chance to see how the item works. I had a difficult time trying to contact tech support through Netgear, no one to talk to. Tech support through Best Buy was no help, they wanted you to spend money in order to assist you in the setup. Customer service is not like it use to be.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need new router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work for use. We had to replace our router. Had to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great wifi extender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to extend our wifi signal for the fire sticks on our downstairs TV's as the wireless router is upstairs. It boosted what was a poor location for wifi. We can now stream without any issues/buffering.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This didn’t work for WiFi extension. I recommend going with a more expensive option for better results

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure what the problem is, but it didn’t help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ATT OR MY COMPUTER OR IPAD but these items didn’t make much difference in reception

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Auntie92313,

      Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 2 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it helped me so much. at first my wifi wasn’t working at all and now it’s going great!

    I would recommend this to a friend
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