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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 5486 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are impressed with the AC1200 Dual-Band Wi-Fi Range Extender's ability to expand Wi-Fi range and its ease of use. Many also praise the strong signal, performance, and straightforward setup process. While some users experienced connection issues, the positive feedback regarding range, ease of use, and performance outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 5,486 reviews
  • Rated 2 out of 5 stars

    did not work as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to stop using , it was slowing down my internet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor purchase for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many ties and a service call from my internet provider, I cannot make this device reach 75 feet outside my house. I've tried these approaches for the last 3.5 week, and now I fear that I cannot exchange or return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't like product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid $100. For product that didn't work like i thought it would.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Short range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range is much shorter than advertised. I'm returning it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great in the beginning, then it just disconnects every 5 minutes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MIS INFORMATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS TOLD BY SPECTRUM TO PURCHASE THIS ITEM TO IMPROVE MY TV RECEPTION AND THEN A BEST BUY ASSOCIATE RECOMMENDED THIS I CALLED THE GEEK SQUAD AND THEY COME TO MY HOUSE AND TOLD ME THAT THIS WAS NOT ANY GOOD AND I ENDED UP PAYING $500 FOR A SYSTEM

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok - On and Off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great when it works. It tends to go on and off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hardest thing to connect to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your wifi router doesn't have a wps button just dont get this thing. Because the other option they give you to pair it to the router is just ridiculous. This thing is now sitting in my car because i haven't had time to return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If u have a small house will not help none maybe for a bigger house

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your time and money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took an hour on the phone with customer support to get extender to properly operate. And once we had it working, I found zero improvement in signal strength on my 2nd floor. Will be returning same-day.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi sigma1978,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you

  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my fault, I should have read that I needed to download their app and allow them to track my activity. I plan to return it and I’m hopeful to find one that doesn’t require those things.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a Successful Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not extend or solidify my ATT wireless TV connection. It was complicated because of the ATT connection and caused interference with the Netgear unit. Further, the problems I had caused me to miss the 15 day return , so now I own this thing even though it doesn't work with ATT.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    extender

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ehhh device, didn’t work for me recommended by a great employee but just not for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never get it to work correctly. It was offline most of the time. Garbage.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Mlh85,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Helps WiFi access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer recommended that we get it and it has really helped

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Netgear AC1200 Range Extender

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I found these to be fairly useless and upgraded to the eero 6+ system.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range it's supposed to have isn't there don't like It

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in and I still could t get WiFi upstairs. I have a room upstairs that a friend uses and have not been able to get WiFi to work I that area of my house. I was hopi g this would work not it didn’t.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wifi extender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldnt get it to work no matter what i tried. I called customer service still couldn’t get it to work.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Satisfied,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This installation resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Highly Recommend this product. My son loves it since he was unable to get a strong WiFi connection before downstairs.

    I would recommend this to a friend
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