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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 135 reviews

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93%
would recommend
to a friend

Customers are saying

Customers appreciate the seamless installation and high-quality sound produced by the Networked Audio Hub Setup. Positive feedback consistently highlights the ease of use and the professionalism of the technicians, who are praised for their expertise and patience in explaining the system's operation. Many customers also express satisfaction with the TV mounting and overall setup process. The system's performance and the helpfulness of the installation team are frequently cited as key strengths.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 135 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job Installing TV on Fireplace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing our new Samsung TV on the fireplace and hooking up our Sonos sound bar and circular speaker. They assured that we knew how to operate everything before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio hookup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to set up a Sonos system with in ceiling speakers in three separate rooms. Everything works and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service by 2 great techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs took their time with someone like me that is very tech challenged and didn't leave until I understood and practiced the system - they were terrific!!, as always!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were pleasant and extremely helpful in addressing our needs. They went beyond what I would consider the minimum to handle our installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Guys were pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly smooth installation process for hanging tv, installing Sonos equipment in multiple locations, and enhancing network, Very patient and answered all questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad hooked up our new Sonos equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kamryn got everything hooked up, explained how to access music and let us practice while he watched so that he knew we could do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Team was GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team completed my networked audio hub setup in a very professional, competent, and timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos hook up was fast and efficient. Best part was it worked just as its supposed too. Technician double checked function and allowed time for any questions. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For complex set-up, let the experts do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase a lot of electronics and set up almost everything. Now I’m realizing that I can save myself a lot of time and set it up right the first time correctly if I let the trained and experienced people do it for me. Yes, I could probably do it, but I would rather enjoy the entire experience. The Best Buy tech arrived and was able to install my new Sonance Sonarray outdoor speaker/amplifier system with minimal hassle. We have already spent a lot of money on this system, so let’s get it set up right. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Squad installed and trained. Very impressed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my speakers and sound system then hooked it up and showed me how to use it. They were great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EXCELLENT SERVICE AND KNOWLEDGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE YOUNG MAN THAT CAME TO MY HOUSE WAS VERY KNOWLEDGEABLE. HE WENT RIGHT AFTER MY SURROUND SOUND AND GOT IT HOOKED UP FOR ME AND I AM VERY HAPPY.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very helpful and very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lucas is kind, knowledgeable, and always takes time to make sure I understand how all of the systems are supposed to work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron the tech was fantastic he answered all are question and help set up and explained everything in laymens terms. Left phone # to call him if we had any problems

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad made it work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents re-installed Bose system and sync-ed it to the new TV. Local AV guy didn't install it properly. The system now sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy guys were awesome in setting up the TV and sound bar. Knowledgeable and explained the operation making it a wonderful experience

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my sound bar, connected sub and in ceiling speakers and explained the app features.

    I would recommend this to a friend
  • Pros mentioned:
    Tv

    Rated 5 out of 5 stars

    Installed my tv and hook up my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and connected all my devices for our entertainment. He did an awesome job. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike fixed it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike was finally able to fix all the problems were were having with our smart home and Sonos systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As Always, well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time customer and was not disappointed this time. Prompt, professional and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed all but one of my issues and the one he couldn’t needed me to do work on my own. Great job!

    I would recommend this to a friend