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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 135 reviews

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93%
would recommend
to a friend

Customers are saying

Customers appreciate the seamless installation and high-quality sound produced by the Networked Audio Hub Setup. Positive feedback consistently highlights the ease of use and the professionalism of the technicians, who are praised for their expertise and patience in explaining the system's operation. Many customers also express satisfaction with the TV mounting and overall setup process. The system's performance and the helpfulness of the installation team are frequently cited as key strengths.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 135 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed all but one of my issues and the one he couldn’t needed me to do work on my own. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a great experience for me, they were professional and very attentive to my wants and needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The wireless speaker is now working!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam came to my house to attempt to have a wireless speaker work with my stereo system. In this way, I could take the speaker to other rooms and outside to have music playing or listen to what was being broadcasted on the TV. It took him a while to determine what the problem was but within an hour, it was discovered that I had installed a wi-fi extender that was interferring with the speaker working properly. Excellent job. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bill explained how to use all components . Excellent installation and clean up

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Audio Hub setup was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup by the geek squad was excellent. They were efficient, explained everything well, and solved some problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    showed up on time, answered all my questions. Finished the job, and the unit is working again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have geek squad set up my surround sound with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It always works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is very easy to work with and explains it very easily

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Salesman was very helpful and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bose speaker that was recommended is excellent, I’m very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Tv

    Rated 5 out of 5 stars

    GS installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS installed new tv and also mounted existing tv on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surround sound, tv, and internet was setup without a hitch. Very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prompt, efficient and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a good job and my Agent was very helpful and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came in explained in detail the project an mounted my tv with no wires showing

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great workers and info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install and setup was flawless. Everything integrated well together. Love SONOS

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Knowledgeable technician, fast work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians fixed and updated my old sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was knowledgeable, friendly and patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very helpful and installed everything to my satisfaction . He then took an inordinate amount of time to explain, re-explain and explain again how to operate my system. He (Josh) was VERY patient and understanding about my lack of technological skills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was quick witty and even set up my remote so i didnt have to use 3 remotes. I can run the sound bar and tv from my cable provider remote. Its great!! Showed me how to use the app and run the sound bar. Great service! Would definitely recommend Geek Squad to anyone! Well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nothing better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do the job you want. It had to be scheduled out far but once it was time then it was a job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With great expertise agent fixed my tv and receive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding support. Could not have gone better. Service contract paid for itself with this one visit. Agent was friendly, safety conscious at all times, very knowledgeable And explained everything he did. Awesome guy!!! Thanks many time over.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a recent purchaser of the Sonos system. The cabinet that I keep it in seems to restrict the signal from the hub to the Logitech Harmony remote. Many times I have to open the cabinet door in order to get the signal to the hub from the remote. It is somewhat frustrating to have to do that and takes away from the aesthetics of the whole system

    I would recommend this to a friend
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