Customer Ratings & Reviews
- SKU:
- 4996058
Customer reviews
Rating 4.7 out of 5 stars with 135 reviews
(135 customer reviews)to a friend
Customers are saying
Customers appreciate the seamless installation and high-quality sound produced by the Networked Audio Hub Setup. Positive feedback consistently highlights the ease of use and the professionalism of the technicians, who are praised for their expertise and patience in explaining the system's operation. Many customers also express satisfaction with the TV mounting and overall setup process. The system's performance and the helpfulness of the installation team are frequently cited as key strengths.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Timely, competent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agents provided good information and assisted with placement
I would recommend this to a friendRated 4 out of 5 stars
Great idea to mix speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well to mix wired and wireless speakers for multiple sound systems.
I would recommend this to a friendRated 1 out of 5 stars
Tried for 4 days to get info from GS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had my home theatre installed by GS and they did great job. Following that, Direct TV got installed and screwed up my remotes and all settings. I tried talking to the GS for 4 days, was on hold for over 45 minutes at one point, and never did get an answer. Very disappointed in BB’s failure to handle my problem- still a problem by the way. I have purchased thousands of dollars from BB over the years and will re-evaluate this in the future.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your home theater system up and running right away. We have Agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 3 out of 5 stars
Sonos system setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New sound system installed in house with existing speakers. System works well for the most part except that it does not seem to produce the best sounds to all the speakers.
I would recommend this to a friendRated 3 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was on time. Didn't put on booties, it took him hours to set it up. Then after he left i notice that my sonos one speaker wasn't set up. I had to set it up..
I would recommend this to a friendRated 2 out of 5 stars
didn’t finish the job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was not familiar with my set up but did communicate with others who were. Finished about 90% of the job but indicated he didn’t have time to complete it. Technician stated I would be contacted to set up an appointment to complete the job. This is the second time that I have received zero follow up on my issue. I will not use them again!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that service wasn't completed, and that you never received a followup call about it. Please give us a ring at (800) GEEKSQUAD or (800) 433-5778 so that we can work on scheduling a followup appointment to get that work completed.
Rated 1 out of 5 stars
Took to long to schedule.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took too long to get an appointment, so I cancelled and did it myself.
No, I would not recommend this to a friendRated 2 out of 5 stars
Whole home audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled a whole home audio connect...by the time they left I had to reconnect and reprogram everything cause, nothing worked.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nobody came,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled 8-12am. Nobody came. Received a call late afternoon saying repair man called in sick. What a coincidence, same excuse as last visit. Rescheduled for two days later then technician called saying he would arrive pm next day Your service? The very worst we have experienced. Will take business elsewhere in future
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We’re not a fan of having to reschedule for two days later than anticipated and can understand how you felt when you were unexpectedly delayed. We’re sorry for the inconvenience that this caused you. If you are seeking to schedule service, you can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 1 out of 5 stars
Being overcharged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for free services, by being a Elite. Had to pay for someone to come out for something that I shouldn't not have to pay for.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never came back to finish.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician told me to order another TP-LINK switch to add another device for my echo to control. I did so but he never returned to finish the job I hired geek squad to do.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi BobBrownstein – I apologize no one has reached out to you to schedule a follow-up to complete your network audio service. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll see if we can get that scheduled for you.
Rated 1 out of 5 stars
Great speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. Sales people and geek squad were wonderful
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello bill - Thank you for the great feedback! We always want to provide a great end-to-end experience, from purchase, to installation, to final result. It sounds like we nailed it on all three of those for you. We hope you’ll continue to use the Geek Squad for years to come.
Rated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having used GS on a number of occasions, online and in-person, my most recent 'in-person' encounter challenged them with the the task of resolving compatibility issues my HP Envy was having with Windows 10, which they successfully accomplished, much to my satisfaction!
This review is from Networked Audio Hub Setup
I would recommend this to a friendRated 5 out of 5 stars
Best set yet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many headsets and earpieces and this one is by far the best one yet. It may cost a few dollars more that some of the others, but it's worth every last penny of it. Save your time and check this one out.
This review is from Networked Audio Hub Setup
I would recommend this to a friendRated 5 out of 5 stars
better online price than black friday
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes them (Geek Squad) less time than me trying and getting frustrated to get it set up LG 60". I guess that is why they call them SMART tv. LOL
I would recommend this to a friend