Customer Ratings & Reviews

Devin did a great job. He was very helpful. He explained things and did not talk down to me. He was excellent.

Service technician was on time and installed the printer without any problems. He was very friendly.

Couldn't be better. Technicoian came on time functioned well in spite of fact order was written wrong

Would not purchase Geek Squad service in future. Very disappointed...feel ripped off. Agent was hurried, and acting like he needed to be somewhere else. He was only here about 15 -20 minutes if that. I even told him I would pay extra for his assistance in helping me do some other things I wanted, but he never picked up on the chance to bump me up with additonal service fees...your loss! I could have used my ISV to walk me through setting up a modem/router for FREE, but paid for your service thinking I would get an hour of actual technical support and set up assistance with all my systems. Bad decision to use GeekSquad!

was handled professionally and done in a matter of little time, Got exactly what I wanted.

Agent, Barry, at Coconut Point Mall was extremely helpful, knowledgeable and patient.

Geek Squad was friendly, knowledgeable and courteous. Can't ask for more!

The Geek Squad agent was very helpful. I will use this service again.

The Geek Squad workers did the job and were very nice to deal with.

They were great and quick setting up our Smart TV and new router.

it is something i found useful and would recommend it to others

Again, very satisfied. Expert met and exceeded my objectives.

Great Job, if this is not enough to say , forget about it.

Great service, highly recommend geek squad in home service

They were very informed on installing my home network.

They did a great job and I enjoyed talking with them.

Previously submitted in critique. Subsequently phoned and told that Best Buy would "make it right" by scheduling another visit to rectify shortcomings and that we would be called. We have not been contacted since.

never again. waste of money. Had to get my own answers to even make wireless setup work.

I had a good experience in CA with Geek Squad, however, when I added the set-up service for my new wireless in New Mexico, I waited over a week for my scheduled appt, and then when the morning of the appt arrived, the technician called cancelling the appt saying he had a flat tire. I had to hire a computer tech to come over right away since I had a project due. I have since gotten a credit for the Geek Squad service, however, I am not sure I will ever use your service again

I thought I was paying for a set up service which was clearly described in the details of this extra purchase!!! I received nothing more than a tv taken out of its box and plugged in...and wrong I might add!!! No instructions on how to use the remote...adjust picture..set up channels ....had to figure it all out myself...SO WHAT DID I PAY FOR??????????