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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 441 reviews

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Rating by feature

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

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90%would recommend to a friend

Customers are saying

Customers have good things to say about the protection, price, easy installation, and multiple devices features of the 360 Premium Antivirus Internet Security Software. They appreciate the excellent real-time protection, reasonable price, easy installation process, and the ability to protect up to 10 devices. However, some customers have concerns about the auto-renewal feature and have experienced issues with downloading the digital version of the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 441 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    HIGHLY RECOMMEND!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE Norton. This is a great product and super easy to install and use. I have used Norton and trust it for years. It has saved me a few times from viruses and being hacked. The 360 is great for the varying protection it offers and 10 devices is perfect for my home since there are multiple phones, tablets, and computers here. I would highly recommend the product to everyone. It is good for not only families but also single people or business owners who run multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton is reliable and easy to install

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton antivirus for over 10 years and appreciate the ease of installation for all of my family’s computers. No issues and the protection has been excellent. I can’t remember a time that Norton has missed some type of intrusion or compromised system component. Overall, very pleased with the product and its features. VPN sometimes was tricky with certain sites, but usually easy to configure to bypass, allow, or disable.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Norton is hands down the best to protect you

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy this every year for me and my family devises so I can have a piece of mind that we are going to be protected year round. No stress or worries about someone getting your info with Norton because they got you back. And PS if you buy it around Christmas time you will get it like 80% to 90% off of the regular price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton Household

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton keeps all my technical devices running smoothly, I would never buy any other software, norton is number one in my household

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton 360 Premium

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I’ve been using Norton for twenty years. To me theirs none better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The VPN will always disconnect after a few minutes or 1 hour. Whenever i open the vpn app am greeted with a notifications that says "VPN DISCONNECTED BECAUSE THE WIFI IS SECURE!!" Serious how can a community wifi be secure??.. then i keep getting mails form the same Anti-Virus and VPN provider that my passwords were compromised of which it was true, i got mails feom Google too.. Okay. DONT WAST YOUR MONEY ON THIS PRODUCT!!

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Pros mentioned:
    Ease of use, Vpn

    Rated 5 out of 5 stars

    Secure, Private, and Protected with Norton 360 Pre

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 Premium is a top-tier security solution that offers peace of mind for all my devices. The VPN feature is a game-changer, providing secure internet access on my phone and beyond. This software suite, compatible with Android, Mac OS, Windows, and Apple iOS, is a one-stop-shop for internet safety. It’s easy to download and activate, thanks to its digital availability at Best Buy. With a year-long subscription, I get continuous protection without the hassle of monthly updates. Whether it’s warding off malware or keeping my data away from the dark web, Norton 360 Premium delivers. Highly recommended for comprehensive digital security.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus, Vpn

    Rated 4 out of 5 stars

    A lot for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A vpn, password management, antivirus, secure browsing, across all of my household members . Six licenses in all, Easily installed via web links. It helps delete your footprint as much as you want. Exhaustive customization with very quick menus, and it runs quickly.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Review: Norton 360 Premium (10-Device) Antivirus I

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Multi-device Coverage: Being able to secure up to 10 devices provides great value for families or small businesses. Integrated VPN: The built-in VPN is an added layer of privacy, especially beneficial for users who often use public Wi-Fi networks. It provides an encrypted tunnel for online activities, reducing the risks of eavesdropping. Dark Web Monitoring: This feature is increasingly relevant given the rise in data breaches. It proactively checks if user’s personal information has been compromised and is available on the dark web. Familiar User Interface: For those acquainted with Norton products, the interface remains intuitive and easy to navigate. Cross-Platform: Supports all major operating systems, ensuring protection regardless of the device type. Cons: Performance Impact: While Norton has made strides in reducing system overhead, some users might still experience slight slowdowns, especially during full scans. Cost: Though the package offers a lot, some might find it a bit pricier compared to standalone services for VPN or antivirus. However, the combined package does offer convenience. VPN Limitations: The built-in VPN, while handy, doesn't provide as many customization features as dedicated VPN services. Those seeking advanced controls might be left wanting. Verdict: For those seeking an all-in-one solution, Norton 360 Premium provides a robust suite of security features that covers the bases for most users. While there are some minor drawbacks, the convenience of having antivirus, a VPN, and dark web monitoring in one package can't be ignored. It’s a solid choice for users prioritizing convenience and broad protection. However, power users might want to consider dedicated solutions for specific needs.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Best protection, best features, best value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton products for 20 years and this is the best version yet! The combination of protection, features, and value is hard to beat. When you purchase this security software you are not just getting state of the art protection but also features like virtual private network protection, a tune up feature for your devices, and membership in the LifeLock identity protection service. I am using this on all 10 devices that the subscription allows and it works wonderfully on Windows computers, Mac, android phones, iPhones, and iPads. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus, Ease of use, Vpn

    Rated 5 out of 5 stars

    Great product and simple digital download...!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Norton products for over fifteen years with total satisfaction. I have complete confidence that my computers are safe from viruses; my data and the vault password manager are protected. Norton includes a good VPN as well so I don't have the need to run different products. I purchased the digital download online from Best Buy and had no trouble locating the key in the digital library which was then used at the Norton/Symantec site. Though, I had never done this before, it was quite simple to set up three computers and two phones; although, if you are new to the product and process it will take some time; but what doesn't? I would highly recommend the Best Buy download and Norton 360 with 10 suites and would easily rate them both five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Protection

    Rated 5 out of 5 stars

    Very good anti-virus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second purchase . Super easy to install and overall easy . Good price . 5 devices . Would by again . Secured and protected device .

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus, Vpn

    Rated 5 out of 5 stars

    Great Value Excellent secure VPN

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been using it for a month so far so good. Works on my computers, phones and tablets. Love the automatic Secure VPN, if you want to protect yourself make sure you turn it on, it recognizes if I am already on a protected encrypted service or not. Now I know my connection is encrypted weather I am on a public or private network! Along with the Anti-spyware, Antivirus, Malware & Ransomware protection it has a lot of extras. Family protection (family time), dark web checks,

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value, app redirects to webpages often

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is one of the big names in the game and they’ve made solid products over the years. This bundle offers value with 10 devices and identify protection for 1 year which is way less than competitors. The app interface is easy to understand but many of the features redirects to a webpage which is annoying as you will have to log in each time. The app itself doesn’t take up much resources but there is no game mode offered in this version. The vpn is for private browsing really, streaming will struggle a bit. Would be nice to see status in the menu instead of opening the app.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience - If you want protection for your gaming computer, I recommend you try our Norton 360 Gamer version, it comes with Game Optimizer to ensure you don't receive lag when playing online norton_us

  • Pros mentioned:
    Antivirus, Protection, Vpn

    Rated 4 out of 5 stars

    Norton all in one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some setup issues with this product but was able to resolve. I love how this product is an all in one where security, virus, and VPN are controlled from one screen. I had the Norton Premium and VPN separate prior to this purchase and Norton gave me credit for the remaining product after purchase. No problem with this item since setup.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus, Vpn

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is more than expected, I just wanted a good Antivirus but this gives me VPN, live monitoring, software updater and more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Notifications

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time Norton user, not many changes which is OK, it works. My Norton website is a little frustrating, kinda clunky. Easy to download to other devices. Some of the pop up notices are annoying, you should be able to turn then off. I appreciate using a US product versus a foreign made. I will buy or renew again.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection, Vpn

    Rated 5 out of 5 stars

    Great Value for a Great Anti Virus

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Northop for over 20 years now. It’s the only anti corpus I trust. This is a great value to protect up to 10 devices whether Mac or Microsoft or Android. I have it installed on my macs and all my family’s cell phone. It’s nice that it comes with a VPN.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    5Star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price.At a great time.This products helps keep the scammers away and protect what you have worked for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great anti virus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and worth the price will renew my subscription soon

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

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