Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Pros mentioned:
Protection
Cons mentioned:
Wireless charging
Rated 4 out of 5 stars
Great case but wireless charger problem/solution.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was impressed with this case because of its double layered protection--a plastic inner shield and a rubber outer shield. However, when I tried to charge the iPhone with a 3-rd party wireless charger, the two layers of distance between the iPhone and charger was too much to sustain a charge cycle. I then purchased the Apple MagSafe charger, which I expected to be more powerful, but was still not able to get a reliable charge. So I made a hole in the outer, rubber case layer the size of the charger (photo 1). The charger fits into the hole (photo 2) and thus has only the plastic case layer to separate it from the iPhone. This seems to have solved the problem. Perhaps OtterBox could consider adding this hole to the rubber back, or at least providing a knock-out so that the customer could enable wifi charging.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I used this protector for my iPhone for 2 years, and it was excellent.
Pros: great performance, my phone fell down many times but never had any damage
Cons: very bulky. The mag safe charging in my car does not work when the phone cover was on.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve used Otterbox cases for about ten years now. I’ve used them on literally every iPhone I’ve owned.
This one is good and all, but like many other em reviews say on here, the case will fall out of the holster with the slightest bump.
I had to actually insert electric tape at the bottom corners of the holster to make it fit tighter, as I can’t afford to lose a $1,000 IPhone.
Otterbox, please read these reviews and take care of this issue. It seems your quality control has lapsed lately….??
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent protection, and mount (for belt) has a distinct "click" to ensure the phone is secure. In addition, the mount can be used to set the phone on a surface - for video calls and for hands-free calling as well as for web/app viewing/scrolling.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is the best otter box case I’ve gotten. Solid and sturdy I’ve dropped it plenty of times still looks brand new. It also has a cushion inside the case to absorb shock and has a bounce to it if u don’t want a broken phone this case is the best to get.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Phone case is great!!
Belt clip sucks! Every time you bump into something even slightly the phone pops out. Also does it when you sit in car or truck seat..
Hello! We are so sorry to hear you are experiencing a retention issue with your belt clip holster accessory. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otter Box Defender Pro for iPhone 12 Pro Max
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Top Not h protection for your iPhone! I’ve dropped it riding my Harley and it bounced along the road. Picked it up and not a scratch on it! Worked perfectly!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is very high quality and it gives me very good grip.One thing that I like is that it is very strong even if I dropped it wouldn’t have a scratch on it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s definitely made my phone safer still recently got a crack on my camera so it’s not perfect but it’s definitely helped with the overall protection of my phone
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s an otter box. What’s more to say? These cases are awesome! I guess if I need to say something negative about it it would be the rubber access flaps for the silent/vibrate switch and female lighting port. They tend to rip but if you don’t abuse them they’re fine. I’m