Customer Ratings & Reviews

Good service good timing good place to shop Good business

The Zone 2/B doesn't work as described in the manual. HDMI audio set to PCM will not output into Zone 2. So you can only use an analog input (if you have one!). Zone B doesn't output audio regardless of the input or audio signal. Pioneer eliminated their Speaker A/B function on newer receivers. Speaker A/B outputs audio to Speaker B without exception. This is a big disappointment. I have bought Pioneer receivers for over 10 years as the multiroom function was critical to my experience. I hope they fix these bugs. I found nowhere on Pioneer's website to get support, the one link I found was broken.

I had great luck with my old pioneer Receiver so I wanted to upgrade and decided on the Elite. It was very disappointing as soon as I got it out of the box to see the build quality. Cheap plastic legs, which one was broken. I exchanged it for the Onkyo Rz50 and to my surprise it was much better built and sounded way better. Pioneer is going down hill.

Replaced my VSX90 with this AVR, within 2 months the amp started generating a popping sound through one of my Atmos channels before shutting off and going into protect. Best Buy will not exchange anything after 30 days so I was forced to deal with Pioneer directly who won’t stand behind their product. I sent it to an ‘authorized service center’. The repair was there for 3 weeks and sent back. Plugged it back in and it worked for 10 minutes before it shut off again, now it won’t work at all and i have no way to fix or exchange. $1000 lesson: always buy the warranty. Onkyo owns Pioneer now so naturally the quality will be sketchy at best. I wish I had my money back

Was an open-box sold as good condition. Was handed receiver with no packaging, no box, no accessories and no power cord. Just the receiver. Was very disappointed. Brought it home. Couldn’t try it out until I ordered a power cord online, took about a week to receive. Finally plugged it in and nothing. The receiver did not work. Took it into the geek squad. They wanted to send it in to get worked on. But I decided to just return while I was still in the 15 day free return window. Extremely disappointed since I drove 3 hours to LA to pick it up. First time buying an open-box and probably be the last time too. Is a power cord considered non essential item? I consider it very essential.

Quick and painless purchase. Delivered and set up by best buy technicians.

This rate is not anyway shape or form Best Buy’s service but totally on pioneer product i have been a long time pioneer customer and I purchased this receiver to update my home theater I post videos on you tube and showcase products was excited to get this unit but it was rediculous to set up and when it was done I was pleased till I went to watch a movie had no sound after troubleshooting it worked next day went to stream some music and no sound again troubleshooting then it worked mind you required to unplug it to reboot it that is no acceptable I called pioneer customer service they asked me if it was in the return window and said to take it back seems to be a quality issue I returned it and now have a Marantz and it works great easy to use sounds great just wish pioneer was a piece of junk

The best electronic products I ever bought at bestbuy

started out well, but became weak sounding after running a while. I run 4 ohm speakers. The person at BestBuy said that this would handle it fine. Not so. They seemed to run the amps hard. I returned it due to this reason,

Basically a good a/v receiver. For a need in a home theater without spending 3000.00 on a receiver. It will get you all the basics and Diect live does sweeten the deal

Was looking for a receiver that had power and 11 channels. The Pioneer was my choice.

It was delivered a week early, and in perfect condition...WOW. Installed it two days later, So far its been operating perfectly.

Nice stereo good bass sounds good, thank you very much

Purchased the receiver in August 2023. By March 2024 I have already had to send the unit off for repair. The receiver simply shut off and went to an Amp Diagnostic mode. This happened without the receiver being pushed. I only powered speakers with 6 of the 9 channels and powered speakers that use less RMS than what the receiver is rated for by 50%.

Have 2 older versions of the same model! Excellent!!!!

Enjoying this receiver and great quality and functionality. Everything works great as specified.

This receiver is awesome, its better than my sc lx 501 which i had for 7 years. This receiver will last me for years to come. I will recommend this to a friend

I have been very satisfied with this unit. Functions very well and has tremendous capabilities.

It would be beneficial to include a printed manual with the receiver.

Works like a charm, but the process of acquiring it was the ABSOLUTELY WORST SHOPPING EXPERIENCE I HAVE EVER HAD! SHOP SOMEWHERE ELSE.